Redfin Homes for Sale & Rent

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Redfin Homes for Sale & Rent

Top Insights This Week

Week of June 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Redfin Homes for Sale & Rent's key feedback

1

Filter Issues

Many users report that the app's filters do not work as intended, leading to irrelevant search results. Approximately 20% of users experience issues with filters not respecting their preferences, such as showing condos when searching for houses only. "The app keeps showing me condos even though I set the filter for houses only."

2

Scam Listings

Users have encountered fraudulent listings on the app, which undermines trust in the platform. Around 15% of users have reported scams, with some losing money to fake listings. "I was scammed out of a deposit because the listing was fake, and Redfin didn't verify it."

3

Notification Overload

The app sends excessive notifications that do not align with user preferences, causing frustration. Approximately 10% of users complain about receiving irrelevant notifications despite setting specific criteria. "I keep getting notifications for properties that don't match my search criteria, it's overwhelming."

4

App Crashes and Bugs

Frequent app crashes and bugs hinder the user experience, making the app unreliable. About 12% of users report issues with the app crashing or not functioning properly, especially after updates. "The app crashes constantly, making it unusable for searching homes."

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Redfin Homes for Sale & Rent
Redfin receives high praise for its user-friendly interface, real-time updates, and comprehensive search features, including school district filters and commute times. However, some users report issues with app crashes and filter functionality, indicating room for improvement.

#2 RUNNER UP

Trulia Real Estate: Find Homes
Trulia is appreciated for its comprehensive listings and user-friendly design, with features like crime maps and neighborhood insights. However, users express frustration with outdated information and ineffective filters, which can lead to irrelevant search results.

#3 Straggler

Zillow Real Estate & Rentals
Zillow is popular for its extensive property database and ease of use, but users frequently complain about inaccurate listings, poor customer service, and issues with app functionality, such as frequent crashes and unwanted notifications.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Redfin Homes for Sale & Rent
#1 Users Choice
Redfin receives high praise for its user-friendly interface, real-time updates, and comprehensive search features, including school district filters and commute times. However, some users report issues with app crashes and filter functionality, indicating room for improvement.
Trulia Real Estate: Find Homes
#2 Runner-up
Trulia is appreciated for its comprehensive listings and user-friendly design, with features like crime maps and neighborhood insights. However, users express frustration with outdated information and ineffective filters, which can lead to irrelevant search results.
Zillow Real Estate & Rentals
#3 Straggler
Zillow is popular for its extensive property database and ease of use, but users frequently complain about inaccurate listings, poor customer service, and issues with app functionality, such as frequent crashes and unwanted notifications.

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Nuggets

Major Highlights of the Week

Pet Policy Ambiguity
The app lacks clear information on pet policies for rental properties, causing frustration for users who need this information upfront. This oversight leads to unnecessary calls and delays in decision-making.
It's frustrating to have to call to find out if pets are allowed, only to get no clear answer.
Notification Overload
Users are overwhelmed by irrelevant notifications that do not align with their specified preferences, leading to a poor user experience and app uninstallation. This issue highlights a need for better customization and control over notification settings.
Despite setting preferences, I keep getting bombarded with irrelevant notifications, forcing me to uninstall the app.
Scam Listings
The app is plagued with fraudulent listings, which undermines user trust and poses security risks. Users report being scammed after providing personal information to fake listings.
I was scammed after providing my information to a listing that turned out to be fake.
Filter Malfunctions
The app's filters are not functioning correctly, often showing properties outside of the user's specified criteria. This results in a frustrating search experience and wasted time.
The filters don't work properly, showing me properties that don't match my criteria.
HOA Fee Omission
The omission of mandatory HOA fee information in listings is a significant oversight, as it is a crucial factor for potential buyers. This lack of transparency can lead to misinformed decisions.
The app doesn't make the monthly co-op maintenance fee a mandatory field, which is crucial when buying a condo.
Map Functionality Issues
Users experience significant issues with the map feature, including difficulty in zooming and navigating, which hampers the overall usability of the app. This technical flaw detracts from the app's core functionality.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Pet Policy Ambiguity
The app lacks clear information on pet policies for rental properties, causing frustration for users who need this information upfront. This oversight leads to unnecessary calls and delays in decision-making.
Notification Overload
Users are overwhelmed by irrelevant notifications that do not align with their specified preferences, leading to a poor user experience and app uninstallation. This issue highlights a need for better customization and control over notification settings.
Scam Listings
The app is plagued with fraudulent listings, which undermines user trust and poses security risks. Users report being scammed after providing personal information to fake listings.
Filter Malfunctions
The app's filters are not functioning correctly, often showing properties outside of the user's specified criteria. This results in a frustrating search experience and wasted time.
HOA Fee Omission
The omission of mandatory HOA fee information in listings is a significant oversight, as it is a crucial factor for potential buyers. This lack of transparency can lead to misinformed decisions.
Map Functionality Issues
Users experience significant issues with the map feature, including difficulty in zooming and navigating, which hampers the overall usability of the app. This technical flaw detracts from the app's core functionality.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's search and filter functions are frustratingly inaccurate, often showing results outside my specified criteria. This makes it difficult to find relevant listings and wastes a lot of time.
A Google user
Week of June 23rd, 2025
The app is filled with scam listings, and there's no easy way to report them. This makes it risky to use, especially for first-time renters.
A Google user
Week of June 23rd, 2025
I love the app's frequent updates and notifications about new listings, but the lack of a dark mode makes it hard to use at night.
A Google user
Week of June 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's search and filter functions are frustratingly inaccurate, often showing results outside my specified criteria. This makes it difficult to find relevant listings and wastes a lot of time.
Candice Wu
App Store
The app is filled with scam listings, and there's no easy way to report them. This makes it risky to use, especially for first-time renters.
Kelly Williams
Google Play
I love the app's frequent updates and notifications about new listings, but the lack of a dark mode makes it hard to use at night.
Koray Okumus
Google Play

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