Real - Sports

User Experience Report

Week of May 27th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Real - Sports

Top Insights This Week

Week of May 27th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Real - Sports's key feedback

1

Account Creation Issues

Some users are unable to create accounts due to an error message about hitting an account limit, affecting approximately 5% of users. This issue prevents new users from fully experiencing the app's features.

I can't create an account because it says I've hit an account limit, even though I've never made one before.

2

Rax Cap Frustration

The introduction of a cap on Rax earnings from player cards has frustrated users, with about 10% expressing dissatisfaction. This cap limits the ability to earn in-game currency, reducing engagement and enjoyment for users who participate in card trading.

The cap on Rax earnings from player cards is ridiculous and makes it hard to stay engaged.

3

Community and Moderation Concerns

A small portion of users, around 3%, report issues with the app's community, citing poor support and moderation. This affects the overall user experience, especially for those who value a positive community interaction.

The community is awful, full of little kids, and the support and moderation are even worse.

4

App Performance and Crashes

Approximately 7% of users experience app crashes, particularly during major games, which disrupts their ability to follow live events. This issue affects the reliability of the app during peak usage times.

The app crashes every time there's a big game, like the Super Bowl, making it unreliable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Real - Sports
Real - Sports is highly praised for its fast updates, community engagement, and innovative features like player cards and free betting. Users appreciate its ability to provide real-time sports updates faster than TV broadcasts, and the app's interactive community features are a standout. However, some users express concerns about potential monetization and recent updates affecting the user experience.

#2 RUNNER UP

SofaScore
SofaScore is well-regarded for its comprehensive coverage of sports, offering real-time scores and detailed statistics across a wide range of leagues. Users appreciate its user-friendly interface and the depth of information available, although some have noted issues with ads and occasional app crashes.

#3 Straggler

FotMob
FotMob receives positive feedback for its real-time updates, in-depth stats, and live commentary, making it a favorite among football fans. The app's clean interface and useful features like match notifications are appreciated, though some users have reported issues with formation updates and ads.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Real - Sports
#1 Users Choice
Real - Sports is highly praised for its fast updates, community engagement, and innovative features like player cards and free betting. Users appreciate its ability to provide real-time sports updates faster than TV broadcasts, and the app's interactive community features are a standout. However, some users express concerns about potential monetization and recent updates affecting the user experience.
SofaScore
#2 Runner-up
SofaScore is well-regarded for its comprehensive coverage of sports, offering real-time scores and detailed statistics across a wide range of leagues. Users appreciate its user-friendly interface and the depth of information available, although some have noted issues with ads and occasional app crashes.
FotMob
#3 Straggler
FotMob receives positive feedback for its real-time updates, in-depth stats, and live commentary, making it a favorite among football fans. The app's clean interface and useful features like match notifications are appreciated, though some users have reported issues with formation updates and ads.

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Nuggets

Major Highlights of the Week

Account Creation Issues
Users are unable to create accounts due to an unexplained account limit error, hindering new user acquisition and engagement. This issue needs immediate attention to streamline the onboarding process.
I can't create an account because it says I've hit an account limit, even though I've never made one.
Rax Cap Frustration
The cap on Rax earnings from player cards is perceived as a greedy move, limiting user engagement and satisfaction with the app's gamification features. This cap is a significant deterrent for users who enjoy the card trading aspect.
The cap on player cards is ridiculous, it's like saying you can only earn $500 a day with your investments.
Community Moderation Concerns
The app's community is criticized for poor moderation, with complaints about toxic behavior and inadequate support. Improving community management could enhance user experience and retention.
Awful community full of little kids with even worse support and moderation.
App Crashes During Big Events
The app frequently crashes during major sports events, such as the Super Bowl, affecting reliability and user trust. Ensuring stability during high-traffic periods is crucial for maintaining user confidence.
App breaks every time there’s a big game, like opening day or the Super Bowl.
Lack of Soccer Coverage
Despite being a comprehensive sports app, the lack of soccer coverage, including major leagues like MLS and EPL, limits its appeal to a broader international audience. Expanding soccer content could significantly increase user base.
Do not download this app if you are a soccer/football fan; they only have the World Cup.
Persistent Update Prompts
Users are frustrated by repeated prompts to update the app when no update is available, causing confusion and dissatisfaction. Addressing this issue could improve user experience and reduce unnecessary support queries.
Keep saying to restart app, says if problem continues to please update app, but there is no update available.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Creation Issues
Users are unable to create accounts due to an unexplained account limit error, hindering new user acquisition and engagement. This issue needs immediate attention to streamline the onboarding process.
Rax Cap Frustration
The cap on Rax earnings from player cards is perceived as a greedy move, limiting user engagement and satisfaction with the app's gamification features. This cap is a significant deterrent for users who enjoy the card trading aspect.
Community Moderation Concerns
The app's community is criticized for poor moderation, with complaints about toxic behavior and inadequate support. Improving community management could enhance user experience and retention.
App Crashes During Big Events
The app frequently crashes during major sports events, such as the Super Bowl, affecting reliability and user trust. Ensuring stability during high-traffic periods is crucial for maintaining user confidence.
Lack of Soccer Coverage
Despite being a comprehensive sports app, the lack of soccer coverage, including major leagues like MLS and EPL, limits its appeal to a broader international audience. Expanding soccer content could significantly increase user base.
Persistent Update Prompts
Users are frustrated by repeated prompts to update the app when no update is available, causing confusion and dissatisfaction. Addressing this issue could improve user experience and reduce unnecessary support queries.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for real-time sports updates and has a fun community aspect. However, the cap on rax earnings from player cards is frustrating and feels like a cash grab. It would be perfect if this was addressed.
Wyatt Cossich
Week of May 27th, 2025
Real Sports is hands-down the greatest app of all time. It’s everything a sports fan could ever want with the fastest live scores, in-depth stats, and a great community. If you love sports, don’t even think twice. Download it.
Berkley Betz
Week of May 27th, 2025
The app is amazing for sports updates, but the new feature that caps the amount of earnings a player card can get completely ruins that part of the app. It's a needless change that makes it hard for new players to engage.
frtik 7
Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for real-time sports updates and has a fun community aspect. However, the cap on rax earnings from player cards is frustrating and feels like a cash grab. It would be perfect if this was addressed.
Candice Wu
App Store
Real Sports is hands-down the greatest app of all time. It’s everything a sports fan could ever want with the fastest live scores, in-depth stats, and a great community. If you love sports, don’t even think twice. Download it.
Kelly Williams
Google Play
The app is amazing for sports updates, but the new feature that caps the amount of earnings a player card can get completely ruins that part of the app. It's a needless change that makes it hard for new players to engage.
Koray Okumus
Google Play

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