Realtor.com Real Estate & Rent

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Realtor.com Real Estate & Rent

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Realtor.com Real Estate & Rent's key feedback

1

Loading Issues

A significant number of users report that the app fails to load listings or crashes frequently, making it difficult to use. Approximately 20% of users seem to be affected by this issue, as they mention the app being slow or unresponsive across various devices.

The app doesn't load listings anymore, even after reinstalling.

2

Notification Overload

Users are frustrated with receiving irrelevant notifications that do not match their saved search criteria, leading to a cluttered experience. This issue affects about 15% of users, who express annoyance at being inundated with notifications for properties outside their interest areas.

I keep getting notifications for homes outside my saved search areas.

3

Map Functionality Problems

The app's map feature is often reported as buggy, with users unable to view properties correctly or experiencing issues with zooming and navigation. Around 10% of users have mentioned problems with the map, which hinders their ability to search effectively.

The map doesn't show any properties, making it useless for searching.

4

Filter and Search Inaccuracy

Many users find that the app's filters do not work as expected, showing properties that do not match their specified criteria. This affects approximately 12% of users, who are frustrated by the app's inability to honor their search preferences.

The app shows me properties that don't match my filter settings.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Realtor.com Real Estate & Rent
Realtor.com is praised for its user-friendly interface, extensive filtering options, and up-to-date listings, making it a favorite among users. However, some users report issues with app crashes and filter malfunctions, which can hinder the experience.

#2 RUNNER UP

Zillow Real Estate & Rentals
Zillow is appreciated for its comprehensive listings and ease of use, but users frequently complain about technical issues, such as app crashes and messaging problems, which can lead to missed opportunities.

#3 Straggler

Trulia Real Estate: Find Homes
Trulia is favored for its intuitive design and detailed property information, but users express frustration with outdated listings and missing features, such as crime data and accurate rental information.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Realtor.com Real Estate & Rent
#1 Users Choice
Realtor.com is praised for its user-friendly interface, extensive filtering options, and up-to-date listings, making it a favorite among users. However, some users report issues with app crashes and filter malfunctions, which can hinder the experience.
Zillow Real Estate & Rentals
#2 Runner-up
Zillow is appreciated for its comprehensive listings and ease of use, but users frequently complain about technical issues, such as app crashes and messaging problems, which can lead to missed opportunities.
Trulia Real Estate: Find Homes
#3 Straggler
Trulia is favored for its intuitive design and detailed property information, but users express frustration with outdated listings and missing features, such as crime data and accurate rental information.

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Nuggets

Major Highlights of the Week

Loading Issues
The app frequently fails to load listings, leaving users unable to view properties despite attempts to adjust filters or reinstall the app. This persistent issue significantly impacts user experience and app reliability.
The app won't load any listings, even after reinstalling and clearing filters.
Notification Overload
Users are overwhelmed by irrelevant notifications, receiving alerts for properties outside their saved search criteria and price range. This results in frustration and diminishes the app's utility for targeted property searches.
I keep getting notifications for properties in Maine, but I only have saved searches in Ohio.
Map Functionality
The map feature is often unresponsive or fails to display property markers, making it difficult for users to navigate and view listings. This issue is exacerbated by the app's inability to handle zoom functions effectively.
The map doesn't show any property markers, making it impossible to see listings.
Filter Inconsistencies
The app's filters do not consistently apply, leading to search results that include unwanted property types like twin homes when users specifically search for single-family homes. This undermines the app's customization capabilities.
Data Privacy Concerns
Users express concerns about data privacy, particularly regarding the app's requirement to allow data sharing to save listings. This raises trust issues and may deter users from engaging with the app.
I can't save a listing without agreeing to data sharing, which feels invasive.
Feature Removal
The removal of popular features, such as the crime map, has disappointed users who relied on these tools for informed decision-making. This change has led to dissatisfaction and comparisons to competitor apps.
I miss the crime map feature; it was crucial for my property searches.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Loading Issues
The app frequently fails to load listings, leaving users unable to view properties despite attempts to adjust filters or reinstall the app. This persistent issue significantly impacts user experience and app reliability.
Notification Overload
Users are overwhelmed by irrelevant notifications, receiving alerts for properties outside their saved search criteria and price range. This results in frustration and diminishes the app's utility for targeted property searches.
Map Functionality
The map feature is often unresponsive or fails to display property markers, making it difficult for users to navigate and view listings. This issue is exacerbated by the app's inability to handle zoom functions effectively.
Filter Inconsistencies
The app's filters do not consistently apply, leading to search results that include unwanted property types like twin homes when users specifically search for single-family homes. This undermines the app's customization capabilities.
Data Privacy Concerns
Users express concerns about data privacy, particularly regarding the app's requirement to allow data sharing to save listings. This raises trust issues and may deter users from engaging with the app.
Feature Removal
The removal of popular features, such as the crime map, has disappointed users who relied on these tools for informed decision-making. This change has led to dissatisfaction and comparisons to competitor apps.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's filters are superior to competitors, but I only want notifications for my saved searches. Instead, I get irrelevant alerts, like a 7-bedroom estate in Maine when I live in Ohio. Please improve this.
peck07022016
The app is slow and often freezes, making it hard to use. I love the features, but the performance issues are frustrating.
Liiiuhhh
The app used to be great, but now it doesn't load listings and crashes often. It's frustrating to use, and I'm considering switching to another app.
Chance27605

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's filters are superior to competitors, but I only want notifications for my saved searches. Instead, I get irrelevant alerts, like a 7-bedroom estate in Maine when I live in Ohio. Please improve this.
Candice Wu
App Store
The app is slow and often freezes, making it hard to use. I love the features, but the performance issues are frustrating.
Kelly Williams
Google Play
The app used to be great, but now it doesn't load listings and crashes often. It's frustrating to use, and I'm considering switching to another app.
Koray Okumus
Google Play

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