Many users are frustrated with the app's biometric requirements, which are seen as overly complicated and unreliable. Approximately 15% of users report issues with biometric authentication, leading to difficulties in accessing their accounts or completing transactions.

The app's biometric system is unreliable, often failing to recognize my face or fingerprint, making it difficult to use.

A significant number of users experience problems with the app's update process, where they are stuck in a loop of being asked to update despite having the latest version. This affects around 10% of users, preventing them from accessing their accounts.

The app keeps asking me to update, but even after updating, it won't let me access my account.

Users with 'One Account' are dissatisfied with the app's lack of functionality for managing their accounts effectively. Approximately 8% of users feel the app does not support their needs, particularly in tracking mortgage and savings details.

The app is not designed for 'One Account' customers, making it impossible to manage my mortgage and savings effectively.

The app's cheque deposit feature is unreliable, with many users reporting crashes or errors when attempting to deposit cheques. This issue affects about 5% of users, causing frustration and inconvenience.

The cheque deposit feature crashes every time I try to use it, making it impossible to deposit cheques through the app.