Rakuten: Cash Back & Deals

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Rakuten: Cash Back & Deals's key feedback

1

Ineligible Cash Back

Many users report that their purchases are frequently marked as ineligible for cash back despite following all guidelines, affecting approximately 30% of users. This issue leads to frustration as users feel misled by the app's promises.

I made purchases through Rakuten, but they were marked ineligible for cash back despite being eligible items.

2

Slow and Glitchy App

Users experience significant slowdowns and glitches when using the app, making the shopping experience cumbersome and affecting around 20% of users. This issue diminishes the app's value as it hinders seamless transactions.

The app has become so slow and impossible to use, making it not worth the hassle.

3

Referral and Bonus Issues

There are numerous complaints about not receiving promised referral bonuses and sign-up bonuses, impacting about 15% of users. This creates distrust as users feel the app does not honor its promotional offers.

I never received the $50 bonus after adding the Safari extension as promised.

4

Customer Service Frustrations

Users express dissatisfaction with Rakuten's customer service, citing unresponsiveness and inadequate support, affecting approximately 25% of users. This lack of support exacerbates other issues users face with the app.

I opened four support tickets and nobody responds, making the experience frustrating.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Ibotta

Ibotta receives positive feedback for its ease of use and the ability to earn cash back on everyday purchases. Users appreciate the helpful customer service and the app's ability to introduce new brands and flavors. However, some users report issues with account deactivation and difficulty in redeeming earnings.

#2 RUNNER UP

Rakuten: Cash Back & Deals

Rakuten has mixed feedback, with users praising its cash back opportunities and ease of use. However, many users express frustration with technical glitches, unfulfilled cash back promises, and poor customer service. The app's reliability and transparency are frequently questioned.

#3 Straggler

Honey

Honey is criticized for not providing effective coupon codes and for allegedly engaging in deceptive practices, such as replacing affiliate links. Users report frequent technical issues and express concerns about data privacy, leading to a largely negative perception of the app.

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Nuggets

Major Highlights of the Week

Inconsistent Cashback

Users frequently experience issues with cashback not being applied despite following all necessary steps, leading to frustration and distrust. This inconsistency undermines the app's core value proposition of providing reliable cashback rewards.

I made purchases through Rakuten, but my cashback was denied despite meeting all eligibility criteria.

Referral Issues

The referral program is causing dissatisfaction as users report not receiving promised bonuses even when conditions are met. This undermines the trust in Rakuten's promotional offers and can deter users from recommending the app.

I referred friends who made qualifying purchases, but I never received the referral bonuses.

App Performance

The app's slow performance and frequent glitches are negatively impacting the user experience, making it cumbersome to navigate and use effectively. This technical instability can deter users from engaging with the app regularly.

The app has become so slow and glitchy that it's almost impossible to use.

Customer Service Frustrations

Users express dissatisfaction with customer service, citing unresponsiveness and inadequate resolution of issues. This lack of support exacerbates user frustration and diminishes overall satisfaction with the app.

I've opened multiple support tickets, but nobody responds to my issues.

Eligibility Confusion

There is confusion and dissatisfaction regarding the eligibility criteria for cashback and bonuses, with users feeling misled by unclear or hidden rules. This lack of transparency can lead to perceptions of deceptive practices.

Rakuten denied my cashback bonus due to hidden 'same device/IP' rules not disclosed in terms.

VPN Compatibility

The app's incompatibility with VPNs is a concern for users who prioritize online security, as it requires them to disable VPNs to use the app. This security trade-off can deter privacy-conscious users from using Rakuten.

The app doesn't work with VPNs, forcing me to turn it off and compromise my security.

Quotes of the week

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Rakuten is great when you take advantage of the cash back options. However, the larger cash back opportunities are buggy, especially with stores like Lululemon. Customer Service suggests workarounds, but they don't always resolve the issues.

JustMe8873

I made 3 purchases through Rakuten recently, and for 2 of them, I had to file missing points claims. Despite having proof, Rakuten acted like they were doing me a favor by crediting my account. This app wastes time rather than providing value.

alex.erps

Following the links from the app for cash back often isn't worth it because it slows down the shopping experience. It's not just my connection; friends have the same issue, making the minimal cash back not worth the hassle.

ACC323

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User Experience Report

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Rakuten: Cash Back & Deals

Top Insights This Week

Ineligible Cash Back

Slow and Glitchy App

Referral and Bonus Issues

Customer Service Frustrations

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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