A significant number of users are unable to log in or create accounts due to persistent error codes, affecting approximately 40% of users. This issue prevents them from accessing the app's features, leading to frustration and abandonment of the app.

I can't even create an account; it just gives me an error code every time.

Many users report that the QT Pay feature frequently fails, either not processing payments or not providing the advertised discounts, impacting around 35% of users. This undermines the primary incentive for using the app, which is to save money on fuel.

QT Pay doesn't work at the pump; it says successful but doesn't dispense gas.

The app is plagued with various error codes and frequent crashes, making it unreliable for users. Approximately 30% of users experience these issues, which disrupt their ability to use the app for ordering or payment.

The app constantly gives error codes and won't let me order food.

Users express dissatisfaction with customer support, citing unhelpful responses and unresolved issues, affecting about 25% of users. This lack of effective support exacerbates their frustration with the app's technical problems.

Customer service is no help; they just tell you to call a number that doesn't resolve anything.