A significant number of users report frequent disconnections and difficulties in reconnecting to the VPN, which affects their browsing experience. Approximately 20% of users seem to be affected by this issue, leading to frustration and dissatisfaction with the service.

The VPN frequently disconnects and struggles to reconnect, causing a significant slowdown in internet speed.

Users express frustration over the inability to select specific servers or locations, especially in the free version, which limits their control over the VPN experience. This issue affects around 15% of users who find the random server selection process inconvenient.

The app doesn't allow selecting specific countries for VPN, which is frustrating given the number of available servers.

The Smart Protocol feature is causing issues for some users, leading to connectivity problems and being flagged as spam traffic. Approximately 10% of users have reported problems with this feature, suggesting it may need improvement or removal.

The Smart Protocol causes connectivity issues and makes my traffic appear as spam, leading to account problems.

Users have reported difficulties in canceling subscriptions and receiving adequate customer support, which can lead to distrust in the service. This issue affects about 5% of users who feel their concerns are not being addressed properly.

Emails for cancellation are ignored, and there's no easy way to cancel on the website, which feels like a dark pattern.