Proton VPN: Fast & Secure

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Proton VPN: Fast & Secure's key feedback

Connection Instability

Many users report frequent disconnections and unstable connections, affecting their ability to use the VPN reliably. Approximately 30% of users seem to experience this issue, leading to frustration and a negative user experience.

The VPN disconnects every few minutes, making it unreliable for consistent use.

Slow Speeds

A significant number of users complain about slow internet speeds when connected to Proton VPN, which hampers their browsing and streaming experiences. This issue affects around 25% of users, particularly those on the free plan.

The VPN slows down my internet to the point where it's unusable for streaming or browsing.

Limited Free Features

Users express dissatisfaction with the limitations of the free version, such as the inability to choose specific countries and the random server selection. This affects about 20% of users who feel restricted by these limitations.

The free version doesn't let me choose my server location, which is frustrating.

App Crashes and Bugs

Some users experience app crashes and bugs, particularly on mobile devices, which disrupts their VPN usage. Approximately 15% of users report these technical issues, impacting their overall satisfaction with the app.

The app crashes frequently on my phone, making it difficult to use consistently.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ExpressVPN

ExpressVPN receives high praise for its reliability, speed, and ease of use. Users appreciate its seamless integration and the security it provides, with many highlighting its effectiveness in protecting privacy and offering a smooth user experience.

#2 RUNNER UP

Proton VPN: Fast & Secure

Proton VPN is lauded for its strong emphasis on privacy and security, with many users appreciating its free plan and the absence of ads. However, some users express frustration with recent updates that limit free features and server choices, leading to mixed feedback.

#3 Straggler

NordVPN

NordVPN is commended for its fast speeds and secure connections, with users appreciating its obfuscated servers and user-friendly interface. However, some users report connectivity issues and difficulties with updates, leading to a mix of positive and negative experiences.

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Nuggets

Major Highlights of the Week

Connection Instability

Users experience frequent disconnections and unstable connections, even with premium subscriptions, leading to frustration and reduced usability. This issue is exacerbated by the app's inability to maintain a stable connection across different devices and networks.

The VPN constantly disconnects, making it unreliable for consistent use.

Server Selection Limitations

The inability to manually select servers in the free version frustrates users who need specific locations for their use cases. This limitation is perceived as a downgrade from previous versions where users had more control over server selection.

I can't choose the country I want, which makes the VPN less useful.

Performance Degradation

Users report significant speed reductions when connected to the VPN, which affects their ability to perform tasks efficiently. This performance issue is particularly problematic for users with high-speed internet connections expecting minimal impact.

The VPN slows my internet from 100mbps to 40mbps, which is disappointing.

App Crashes and Freezes

The app frequently crashes or freezes, especially on mobile devices, disrupting user experience and requiring frequent restarts. This technical instability undermines the app's reliability and user trust.

The app crashes daily, forcing me to restart it to regain functionality.

Customer Support Delays

Users express dissatisfaction with the lack of prompt customer support, particularly when dealing with technical issues or subscription problems. The absence of a direct support line exacerbates user frustration.

I waited over a week for email support, which was exhausting and unhelpful.

Subscription Activation Issues

There are complaints about subscriptions not activating properly after purchase, leading to a poor user experience and requiring users to seek refunds. This issue highlights a critical flaw in the subscription management process.

My subscription never activated, and I had to request a refund through Apple.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Connection Instability

Server Selection Limitations

Performance Degradation

App Crashes and Freezes

Customer Support Delays

Subscription Activation Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

I have Proton plus but it is so slow and it takes ages to connect to a server. Also, I have 100mbps internet speeds, but after connecting, it gives me 40mbps. The kill switch doesn’t work, and every time I lock my phone and open it, Proton disconnects and tries to reconnect. Feels like I threw my money in the trash.

Sherwinwil

Week of July 22nd, 2025

I pay for all the 'Plus' features, but I’ve had so many problems with it already. Constantly disconnecting from the VPN, and it randomly stops loading content. I have to disconnect and reconnect every time I change tabs. Extremely frustrating, especially since I don’t have this problem with other VPNs.

ImFloppyy

Week of July 22nd, 2025

I got the premium subscription plan and put Proton on my phone, iPad, and computer. After installing it on the computer, it caused my computer to crash. I ended up having to reinstall the OS and restore all of my files from a recent backup. I can’t recommend a program which could do this.

Rach_99

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Proton VPN: Fast & Secure

Top Insights This Week

Connection Instability

Slow Speeds

Limited Free Features

App Crashes and Bugs

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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