Proton VPN: Fast & Secure

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Proton VPN: Fast & Secure

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Proton VPN: Fast & Secure's key feedback

1

Subscription Issues

A significant number of users, approximately 10%, report issues with subscription management, including being charged incorrectly or facing difficulties in switching plans. This has led to frustration as users feel stuck with a service they cannot fully utilize.

2

Connection Problems

Around 15% of users experience persistent connection issues, such as slow speeds, frequent disconnections, and the need to constantly reconnect to servers. These issues disrupt the user experience and make the VPN unreliable.

3

Device Compatibility

Approximately 8% of users report that the app causes their devices to freeze or become sluggish, particularly on iOS devices. This affects the overall usability and performance of their devices when the VPN is active.

4

Customer Support Challenges

About 5% of users express dissatisfaction with customer support, citing unhelpful interactions and difficulties in resolving issues. This lack of effective support exacerbates user frustration and dissatisfaction.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ExpressVPN
ExpressVPN receives high praise for its reliability, speed, and user-friendly interface. Users appreciate its consistent performance and excellent customer service, making it a top choice for privacy and streaming needs.

#2 RUNNER UP

NordVPN
NordVPN is well-regarded for its ease of use and strong security features, though some users report issues with connectivity and customer support. Despite these concerns, many find it a reliable option for internet freedom and protection.

#3 Straggler

Proton VPN: Fast & Secure
Proton VPN receives mixed feedback, with users appreciating its free tier and privacy features, but some report issues with connectivity and speed. While it offers a strong privacy focus, technical problems and customer service challenges are noted.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ExpressVPN
#1 Users Choice
ExpressVPN receives high praise for its reliability, speed, and user-friendly interface. Users appreciate its consistent performance and excellent customer service, making it a top choice for privacy and streaming needs.
NordVPN
#2 Runner-up
NordVPN is well-regarded for its ease of use and strong security features, though some users report issues with connectivity and customer support. Despite these concerns, many find it a reliable option for internet freedom and protection.
Proton VPN: Fast & Secure
#3 Straggler
Proton VPN receives mixed feedback, with users appreciating its free tier and privacy features, but some report issues with connectivity and speed. While it offers a strong privacy focus, technical problems and customer service challenges are noted.

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Nuggets

Major Highlights of the Week

Subscription Issues
Users face difficulties with subscription management, including being charged without access to premium features and inability to switch plans. This results in frustration and a lack of app functionality despite payment.
Connection Instability
Frequent connection drops and slow speeds are reported, particularly on certain networks like T-Mobile, causing users to disconnect the VPN to restore internet functionality. This undermines the reliability and usability of the service.
The VPN disconnects frequently and slows down my internet, forcing me to turn it off to use my phone.
Customer Support Frustrations
Users express dissatisfaction with customer support, citing unhelpful interactions and difficulty in resolving issues like refunds and subscription cancellations. This negatively impacts user trust and satisfaction.
Customer support was unhelpful and rude, making it difficult to cancel my subscription.
Device Compatibility Problems
The app causes performance issues on devices, such as overheating and sluggishness, particularly after updates or on specific devices like iPhones and iPads. This affects the overall user experience and device functionality.
Activating the VPN makes my iPhone overheat and slow down, making it unusable.
Limited Free Tier Locations
The free version restricts server locations to the US and Netherlands, limiting its utility for tasks like finding cheaper airfare. This perceived gatekeeping frustrates users who feel pressured to upgrade.
The free version only offers US and Netherlands servers, which isn't useful for finding cheaper flights.
App Functionality Issues
Users report persistent app functionality issues, such as endless loading screens and inability to log in, which prevent them from using the service effectively. These technical problems lead to user dissatisfaction.
I can't log in or get past the loading screen, making the app unusable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Issues
Users face difficulties with subscription management, including being charged without access to premium features and inability to switch plans. This results in frustration and a lack of app functionality despite payment.
Connection Instability
Frequent connection drops and slow speeds are reported, particularly on certain networks like T-Mobile, causing users to disconnect the VPN to restore internet functionality. This undermines the reliability and usability of the service.
Customer Support Frustrations
Users express dissatisfaction with customer support, citing unhelpful interactions and difficulty in resolving issues like refunds and subscription cancellations. This negatively impacts user trust and satisfaction.
Device Compatibility Problems
The app causes performance issues on devices, such as overheating and sluggishness, particularly after updates or on specific devices like iPhones and iPads. This affects the overall user experience and device functionality.
Limited Free Tier Locations
The free version restricts server locations to the US and Netherlands, limiting its utility for tasks like finding cheaper airfare. This perceived gatekeeping frustrates users who feel pressured to upgrade.
App Functionality Issues
Users report persistent app functionality issues, such as endless loading screens and inability to log in, which prevent them from using the service effectively. These technical problems lead to user dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

Proton VPN used to be fast and reliable. Now the VPN routinely disconnects with no warning unless you have the kill switch enabled. Also iHeartRadio consistently buffers on a Verizon 5G fast connection.
MajorR2024
Absolutely awful performance on T-Mobile networks: changing protocols, changing servers, reinstalling, and uninstalling app – nothing helps as soon as you turn on VPN the speed slows down dramatically, Internet freezes or barely moves.
Ktol77
Overall I’m loving Proton VPN and all of its services! The only downside is certain popular apps will not function until I turn the VPN off! Also I have to turn it off just to update my phone software, other than that it’s awesome!!!
PimpinKen525

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The quotes of the week

Hear from some of the most impactful users to drive changes
Proton VPN used to be fast and reliable. Now the VPN routinely disconnects with no warning unless you have the kill switch enabled. Also iHeartRadio consistently buffers on a Verizon 5G fast connection.
Candice Wu
App Store
Absolutely awful performance on T-Mobile networks: changing protocols, changing servers, reinstalling, and uninstalling app – nothing helps as soon as you turn on VPN the speed slows down dramatically, Internet freezes or barely moves.
Kelly Williams
Google Play
Overall I’m loving Proton VPN and all of its services! The only downside is certain popular apps will not function until I turn the VPN off! Also I have to turn it off just to update my phone software, other than that it’s awesome!!!
Koray Okumus
Google Play

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