Progressive

User Experience Report

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Progressive

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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TOP INSIGHTS

A weekly roundup of Progressive's key feedback

1

Snapshot Issues

Many users report inaccuracies with the Snapshot feature, which often misjudges driving behavior, leading to unfair penalties. Approximately 15% of users express frustration with this feature, citing issues like incorrect phone usage detection and hard braking miscalculations.

The Snapshot feature inaccurately records phone usage and hard braking, affecting my driving score unfairly.

2

Battery Drain

The app is criticized for excessive battery consumption, especially when running in the background for features like Snapshot. Around 10% of users mention that the app significantly drains their phone battery, making it inconvenient to use.

The app drains my battery quickly, even when running in the background for Snapshot.

3

Autopay Problems

Users frequently encounter issues with the autopay feature, where payments are not processed correctly, leading to late fees and account cancellations. Approximately 8% of users report problems with autopay not functioning as expected.

Despite setting up autopay, my payments aren't processed, resulting in late fees.

4

Login Difficulties

A number of users experience login issues, including problems with biometric login and frequent password resets. About 7% of users find it challenging to access their accounts due to these login problems.

I constantly have to reset my password because the app doesn't recognize my login information.

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

Progressive
Progressive receives mixed feedback, with many users praising the app for its ease of use, convenience, and quick access to insurance information. However, some users express frustration with technical issues, such as app crashes and limited functionality, and dissatisfaction with customer service and rising insurance rates.

#2 RUNNER UP

Progressive
Geico's app is generally well-received for its user-friendly interface and helpful customer service, with some users appreciating the ease of managing policies and payments. However, there are complaints about technical glitches, frequent password resets, and dissatisfaction with the DriveEasy feature, which some users find inaccurate and battery-draining.

#3 Straggler

Progressive
State Farm's app is appreciated for its convenience and ease of use, with users finding it straightforward to manage policies and make payments. Nonetheless, there are significant complaints about the Drive Safe & Save feature, which many find overly sensitive and intrusive, and issues with frequent updates and app functionality.

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Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Progressive
#1 Users Choice
Progressive receives mixed feedback, with many users praising the app for its ease of use, convenience, and quick access to insurance information. However, some users express frustration with technical issues, such as app crashes and limited functionality, and dissatisfaction with customer service and rising insurance rates.
Progressive
#2 Runner-up
Geico's app is generally well-received for its user-friendly interface and helpful customer service, with some users appreciating the ease of managing policies and payments. However, there are complaints about technical glitches, frequent password resets, and dissatisfaction with the DriveEasy feature, which some users find inaccurate and battery-draining.
Progressive
#3 Straggler
State Farm's app is appreciated for its convenience and ease of use, with users finding it straightforward to manage policies and make payments. Nonetheless, there are significant complaints about the Drive Safe & Save feature, which many find overly sensitive and intrusive, and issues with frequent updates and app functionality.

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Nuggets

Major Highlights of the Week

Snapshot Inaccuracy
The Snapshot feature frequently misinterprets driving behavior, leading to incorrect assessments and potential rate increases. Users report that the app penalizes them for hard braking and phone usage even when they are not driving or using their phones.
Snapshot inaccurately records phone usage and hard braking, affecting my driving score.
Battery Drain
The app's background processes significantly drain battery life, even when not actively in use. This issue is exacerbated by the Snapshot feature, which requires constant background activity.
The app drains my battery excessively, even when I'm not using it.
Autopay Failures
Users experience issues with the autopay feature, resulting in unexpected late fees and policy cancellations. Despite setting up autopay, payments are not processed, leading to financial penalties.
Autopay doesn't work, causing late fees and policy cancellation threats.
Login Issues
Frequent login problems prevent users from accessing their accounts, with biometric and password features failing to function reliably. This results in frustration and inability to manage policies effectively.
I can't log in due to persistent password and biometric failures.
Update Lockouts
Mandatory app updates lock users out of the app, even when the current version functions adequately. This forced update policy disrupts access to essential features and information.
The app forces updates, locking me out even when the current version works fine.
Privacy Concerns
The app's data collection practices raise privacy concerns, with users uncomfortable about the extent of personal information accessed. The requirement for constant location tracking and data access is seen as intrusive.
The app's data collection feels intrusive, accessing too much personal information.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Snapshot Inaccuracy
The Snapshot feature frequently misinterprets driving behavior, leading to incorrect assessments and potential rate increases. Users report that the app penalizes them for hard braking and phone usage even when they are not driving or using their phones.
Battery Drain
The app's background processes significantly drain battery life, even when not actively in use. This issue is exacerbated by the Snapshot feature, which requires constant background activity.
Autopay Failures
Users experience issues with the autopay feature, resulting in unexpected late fees and policy cancellations. Despite setting up autopay, payments are not processed, leading to financial penalties.
Login Issues
Frequent login problems prevent users from accessing their accounts, with biometric and password features failing to function reliably. This results in frustration and inability to manage policies effectively.
Update Lockouts
Mandatory app updates lock users out of the app, even when the current version functions adequately. This forced update policy disrupts access to essential features and information.
Privacy Concerns
The app's data collection practices raise privacy concerns, with users uncomfortable about the extent of personal information accessed. The requirement for constant location tracking and data access is seen as intrusive.

Quotes of the week

Hear from some of the most impactful users to drive changes

The Progressive app is super easy to navigate. You aren’t wading through needless extras trying to find exactly what you are looking for. ID cards, payment status, policy info, all right at your fingertips.
Wizeguy173
Snapshot was disabled automatically and added additional charges. I have no idea when it was disabled and when it was billed. I checked it after 3 months and paid with late fees. So do not opt for snapshot it will add additional changes instead saving.
Mohan nadimpally
The app is extremely simple and does everything you would want an insurance app to do. However, it deserves only one star at best because unless you update it every single time, it is unusable. Not because it crashes or anything, but because it is software locked until you update.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The Progressive app is super easy to navigate. You aren’t wading through needless extras trying to find exactly what you are looking for. ID cards, payment status, policy info, all right at your fingertips.
Candice Wu
App Store
Snapshot was disabled automatically and added additional charges. I have no idea when it was disabled and when it was billed. I checked it after 3 months and paid with late fees. So do not opt for snapshot it will add additional changes instead saving.
Kelly Williams
Google Play
The app is extremely simple and does everything you would want an insurance app to do. However, it deserves only one star at best because unless you update it every single time, it is unusable. Not because it crashes or anything, but because it is software locked until you update.
Koray Okumus
Google Play

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