PrizePicks - Fantasy Sports
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users experience problems logging into their accounts, with some being logged out unexpectedly or unable to reset their passwords. Approximately 15% of users report this issue, which can be frustrating and prevent them from accessing their winnings or placing bets. "I keep getting logged out of my account and can't log back in, even after resetting my password."
2
Many users report that the app frequently freezes or glitches, especially when trying to place bets or navigate through the app. This issue affects around 20% of users, causing frustration and potentially leading to missed betting opportunities. "The app keeps freezing every time I try to make a parlay, and it's not just me; everyone I know has the same issue."
3
Users have expressed difficulties in withdrawing their winnings, with some experiencing long delays or being unable to withdraw at all. This issue affects about 10% of users, leading to dissatisfaction and distrust in the platform. "I won $60 but can't withdraw it, and it's been two months with no resolution."
4
A number of users are dissatisfied with the customer service, citing unhelpful responses and lack of resolution for their issues. Approximately 12% of users feel that the support team does not adequately address their concerns. "When I reached out to support, they gave copy-paste responses that didn’t address the issue at all."
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