PrizePicks - Fantasy Sports

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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PrizePicks - Fantasy Sports

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of PrizePicks - Fantasy Sports's key feedback

1

Withdrawal Issues

Many users report significant difficulties when trying to withdraw their winnings, with complaints about delays, errors, and unhelpful customer support. Approximately 30% of users seem to be affected by this issue, leading to frustration and distrust in the app's reliability.

I tried to withdraw my winnings, but the app keeps giving me errors and support is no help.

2

App Glitches

The app is frequently described as glitchy and slow, with users experiencing freezing, lagging, and errors when trying to make picks or view stats. This affects around 25% of users, making the app difficult to use and causing frustration.

The app freezes every time I try to make a pick, making it almost unusable.

3

Customer Support Problems

Users often complain about poor customer support, citing unhelpful responses, long wait times, and unresolved issues. This affects about 20% of users, leading to dissatisfaction and a feeling of being ignored.

Customer support is a joke; they never resolve my issues and take forever to respond.

4

Deposit and Account Issues

There are numerous reports of users having problems with deposits not showing up in their accounts, or being charged multiple times. This issue affects approximately 15% of users, causing financial inconvenience and distrust.

I deposited money, but it never showed up in my account, and support hasn't helped.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings
DraftKings receives high praise for its user-friendly interface, quick payouts, and a wide variety of betting options. Users appreciate the customer service and the continuous improvements in technology, making it a favorite among fantasy sports enthusiasts.

#2 RUNNER UP

FanDuel
FanDuel is commended for its smooth user experience and accessibility, making it easy for both new and experienced users to place bets. However, some users have reported issues with unauthorized transactions and customer support, which has affected their trust in the platform.

#3 Straggler

PrizePicks - Fantasy Sports
PrizePicks receives mixed feedback, with users appreciating the simplicity and potential for big wins. However, many users report issues with app performance, customer service, and difficulties with withdrawals, leading to frustration and distrust among some players.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
DraftKings
#1 Users Choice
DraftKings receives high praise for its user-friendly interface, quick payouts, and a wide variety of betting options. Users appreciate the customer service and the continuous improvements in technology, making it a favorite among fantasy sports enthusiasts.
FanDuel
#2 Runner-up
FanDuel is commended for its smooth user experience and accessibility, making it easy for both new and experienced users to place bets. However, some users have reported issues with unauthorized transactions and customer support, which has affected their trust in the platform.
PrizePicks - Fantasy Sports
#3 Straggler
PrizePicks receives mixed feedback, with users appreciating the simplicity and potential for big wins. However, many users report issues with app performance, customer service, and difficulties with withdrawals, leading to frustration and distrust among some players.

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Nuggets

Major Highlights of the Week

Withdrawal Issues
Users face significant challenges withdrawing their winnings, with reports of delayed processing times and unresponsive customer support. This creates a perception of the app being unreliable and potentially a scam.
I tried to withdraw my winnings, but the app keeps saying it's disabled, and support is no help.
App Glitches
The app frequently experiences glitches and freezes, making it difficult for users to place bets or view player stats. This technical instability frustrates users and diminishes the overall user experience.
The app is so glitchy that it takes forever to place a bet, and it often freezes when I try to view player stats.
Customer Support Failures
Customer support is often described as unhelpful, with users receiving generic responses or no response at all. This lack of effective support exacerbates user frustration and erodes trust in the platform.
Customer service is a joke; they just give automated responses and never actually help with issues.
Promotional Misleading
Users feel misled by promotional offers that are not as advertised, such as the $50 bonus requiring a $10 deposit instead of $5. This discrepancy leads to distrust and dissatisfaction with the app's marketing practices.
The $50 bonus is a lie; you have to deposit $10, not $5, to get it.
Account Limitations
Users report unexpected limitations on their accounts, such as betting caps and account deactivations without clear explanations. These restrictions are perceived as punitive and unfair, especially for successful bettors.
After winning, they limited my bets to $5, which feels like a punishment for being successful.
Interface Overhaul Issues
Recent updates to the app's interface have introduced new bugs and made navigation cumbersome, leading to a degraded user experience. Users find the new design less intuitive and more prone to errors.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Withdrawal Issues
Users face significant challenges withdrawing their winnings, with reports of delayed processing times and unresponsive customer support. This creates a perception of the app being unreliable and potentially a scam.
App Glitches
The app frequently experiences glitches and freezes, making it difficult for users to place bets or view player stats. This technical instability frustrates users and diminishes the overall user experience.
Customer Support Failures
Customer support is often described as unhelpful, with users receiving generic responses or no response at all. This lack of effective support exacerbates user frustration and erodes trust in the platform.
Promotional Misleading
Users feel misled by promotional offers that are not as advertised, such as the $50 bonus requiring a $10 deposit instead of $5. This discrepancy leads to distrust and dissatisfaction with the app's marketing practices.
Account Limitations
Users report unexpected limitations on their accounts, such as betting caps and account deactivations without clear explanations. These restrictions are perceived as punitive and unfair, especially for successful bettors.
Interface Overhaul Issues
Recent updates to the app's interface have introduced new bugs and made navigation cumbersome, leading to a degraded user experience. Users find the new design less intuitive and more prone to errors.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is incredibly unreliable. It's super buggy, no improvements, and has been crashing on both phone and desktop for months.
A Google user
Week of July 22nd, 2025
I like the app and being able to win a few times, but when it comes to making picks, the app sometimes freezes up, then I have to close out and start over.
Marz2Marz
Week of July 22nd, 2025
I feel like they should remove .5 from lineup that say example 5.5 or 3.5 etc. No one in no sport can get a .5. I lost so many tickets because of a .5.
3yruser
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is incredibly unreliable. It's super buggy, no improvements, and has been crashing on both phone and desktop for months.
Candice Wu
App Store
I like the app and being able to win a few times, but when it comes to making picks, the app sometimes freezes up, then I have to close out and start over.
Kelly Williams
Google Play
I feel like they should remove .5 from lineup that say example 5.5 or 3.5 etc. No one in no sport can get a .5. I lost so many tickets because of a .5.
Koray Okumus
Google Play

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