Priority Rewards & Tickets
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users, approximately 60%, report being unable to log into the app due to persistent errors and system bugs, making the app unusable for them. This issue is exacerbated by the app's failure to recognize login credentials and frequent logouts.
2
Around 15% of users experience problems with voucher codes provided by the app, which often do not work or are not recognized during redemption, leading to frustration and a sense of wasted effort.
3
Approximately 20% of users express dissatisfaction with the customer support, citing unresponsive service and lack of effective solutions to their issues, which leaves them feeling neglected and unsupported.
4
About 10% of users feel that the prize and reward system is unfair, with long-term users never winning any prizes despite frequent participation, leading to a perception of bias and lack of transparency.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)