Priority Rewards & Tickets

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Priority Rewards & Tickets's key feedback

Login Issues

A significant number of users, approximately 60%, report being unable to log in to the app, especially after the merger with Virgin Media. This issue often involves a frustrating loop of security codes and error messages, making the app unusable for many.

I can't log in anymore, stuck in a loop of pass codes that keep getting rejected.

Faulty Voucher Codes

Around 15% of users experience problems with voucher codes provided by the app, which are often faulty or expired, leading to frustration and a sense of unreliability.

Voucher codes they give you are faulty and don't work.

Slow Performance

Approximately 10% of users complain about the app's slow performance, with long loading times and sluggish navigation, even on new devices, which diminishes the user experience.

The app is way too slow and sluggish, taking ages to open on my brand new iPhone.

Limited Rewards

About 10% of users feel that the rewards and offers are limited or irrelevant, particularly for those outside of London, reducing the app's perceived value.

Most of the things to win or do are based in London, so irrelevant to me.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Live Nation

Live Nation receives positive feedback for its user-friendly interface and reliable ticket purchasing experience. Users appreciate the app's ease of use and the ability to track events and scores seamlessly. However, some users have reported occasional glitches and delays in updates.

#2 RUNNER UP

Priority Rewards & Tickets

Priority Rewards & Tickets has received mixed feedback, with many users expressing frustration over login issues and app functionality, especially after the merger with Virgin Media. While some users appreciate the exclusive rewards and early ticket access, the app's technical problems and lack of customer support have led to significant dissatisfaction.

#3 Straggler

Ticketmaster

Ticketmaster is heavily criticized for its high service fees, frequent login issues, and poor customer service. Users report difficulties in purchasing tickets due to security blocks and app glitches, leading to a frustrating experience. The app's monopoly on ticket sales is also a point of contention among users.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Users face persistent login problems, especially after the Virgin Media merger, with many stuck in verification loops or unable to access the app entirely.

I can't log in, stuck in a loop of pass codes that keep getting rejected.

Faulty Voucher Codes

Voucher codes provided by the app are often faulty or expired, leading to user frustration and inability to redeem promised rewards.

Voucher codes they give you are faulty.

Security Overkill

The app's security measures are excessively complex, requiring multiple levels of authentication that deter users from accessing simple rewards.

Why are you required to use 2 or 3 levels of external authentication using other devices and apps to sign in?

Geographic Limitations

Many rewards and events are London-centric, making them irrelevant for users outside the area, reducing the app's perceived value.

Most of the things to win or do are based in London, so irrelevant to me.

Slow Performance

The app is slow and sluggish, even on new devices, leading to a poor user experience and dissatisfaction with app performance.

The app is way too slow and sluggish, takes ages to open and get going.

Unresponsive Support

Customer support is unresponsive, leaving users without assistance for app issues, which exacerbates their frustration and dissatisfaction.

Despite numerous emails to customer services I’ve had no response other than to say try again in a few days.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Users face persistent login problems, especially after the Virgin Media merger, with many stuck in verification loops or unable to access the app entirely.

Faulty Voucher Codes

Voucher codes provided by the app are often faulty or expired, leading to user frustration and inability to redeem promised rewards.

Security Overkill

The app's security measures are excessively complex, requiring multiple levels of authentication that deter users from accessing simple rewards.

Geographic Limitations

Many rewards and events are London-centric, making them irrelevant for users outside the area, reducing the app's perceived value.

Slow Performance

The app is slow and sluggish, even on new devices, leading to a poor user experience and dissatisfaction with app performance.

Unresponsive Support

Customer support is unresponsive, leaving users without assistance for app issues, which exacerbates their frustration and dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

Since the merger with Virgin, I've been unable to log in despite multiple security text codes. The app is no longer an incentive as there are no perks worth having.

1 23698

The app layout is generally well done, but there are few offers these days. Annoying to re-log in often, and data speeds are mediocre, making the app not a big enough incentive to stay with O2.

AntUK

Used to work fine, but the app now requires verification that takes too long, making it impossible to log in. The security feature is ridiculous and should be immediate.

S2018.

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Since the merger with Virgin, I've been unable to log in despite multiple security text codes. The app is no longer an incentive as there are no perks worth having.

Candice Wu

App Store

The app layout is generally well done, but there are few offers these days. Annoying to re-log in often, and data speeds are mediocre, making the app not a big enough incentive to stay with O2.

Kelly Williams

Google Play

Used to work fine, but the app now requires verification that takes too long, making it impossible to log in. The security feature is ridiculous and should be immediate.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Priority Rewards & Tickets

Top Insights This Week

Login Issues

Faulty Voucher Codes

Slow Performance

Limited Rewards

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts