A significant number of users, approximately 70%, report being unable to log into the app due to persistent errors and issues with the login process, especially after the merger with Virgin Media. This problem renders the app unusable for many.

I can't log in, stuck in a loop of pass codes that keep getting rejected.

Around 40% of users express frustration with the lack of effective customer support, noting that attempts to contact support often result in automated responses or no response at all, leaving issues unresolved.

Despite numerous emails to customer services, I've had no response other than to say try again in a few days.

Approximately 20% of users have encountered issues with voucher codes provided by the app, which are often faulty or expired, leading to dissatisfaction with the rewards system.

Voucher codes they give you are faulty.

About 15% of users are frustrated with the app's high security measures, which they find excessive and cumbersome, making it difficult to access the app's features.

You are required to use insane levels of security that I would expect would be needed to launch nuclear bombs, not get tiny discounts or to enter competitions.