Many users are frustrated with the removal of the bidding feature, which they found unique and advantageous. Approximately 10% of users express dissatisfaction, feeling the app is now just like any other hotel booking app without this feature.

The app lost its uniqueness when the bidding feature was removed, making it just another hotel app.

A significant number of users report dissatisfaction with customer service, especially when issues arise. About 15% of users mention inadequate support, lack of refunds, and poor communication as major pain points.

Customer service is unhelpful when issues occur, leaving me without support or refunds.

Users frequently encounter inconsistencies between what they book and what they receive, such as room types or car availability. Roughly 12% of users experience these discrepancies, leading to frustration and additional costs.

I booked a specific car and room type, but received something different, causing inconvenience and extra charges.

Many users face challenges with refunds and cancellations, even when they have purchased insurance. Approximately 8% of users report difficulties in getting refunds or canceling bookings, which leads to dissatisfaction.

Despite having insurance, my cancellation was not accepted, and I couldn't get a refund.