Prequel: Photo & Video Editor

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Prequel: Photo & Video Editor's key feedback

Subscription Confusion

Many users are frustrated with the app's subscription model, feeling misled by the free trial and unexpected charges. Approximately 20% of users report issues with being charged despite canceling or misunderstanding the trial terms.

I signed up for the trial and was billed even though I canceled it the same day.

Limited Free Features

A significant number of users are disappointed by the limited free features, with most effects and filters locked behind a paywall. Around 30% of users express dissatisfaction with the app's shift from offering free options to requiring payment for almost all features.

The app used to have free filters, but now everything is behind a paywall.

User Experience Downgrade

Users are unhappy with recent updates that have made the app less user-friendly, such as disorganized saved effects and being taken out of editing mode after saving. Approximately 15% of users mention these changes as a major inconvenience.

After saving a picture, I'm taken out of editing mode, which disrupts my workflow.

Hidden Premium Features

Users are frustrated by the lack of transparency regarding which features are premium, leading to wasted time on edits they can't save without paying. About 10% of users find this misleading and a barrier to using the app effectively.

I spent time editing only to find out I used a premium feature and couldn't save my work.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Adobe Lightroom

Adobe Lightroom is highly praised for its powerful editing capabilities and user-friendly interface, making it a favorite among both amateur and professional photographers. However, some users express frustration over the subscription model and occasional app crashes.

#2 RUNNER UP

Snapseed

Snapseed receives mixed feedback, with users appreciating its free and comprehensive editing tools, but many are dissatisfied with recent updates that have made the interface less intuitive and introduced bugs.

#3 Straggler

Prequel: Photo & Video Editor

Prequel faces criticism for its aggressive subscription model and limited free features, which many users find frustrating. Despite this, some users still appreciate its unique effects and filters.

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Nuggets

Major Highlights of the Week

Subscription Confusion

Users are experiencing unexpected charges even after canceling their free trials, leading to frustration and a sense of being misled. This issue is exacerbated by unclear communication about subscription terms and conditions.

I signed up for the trial and was billed even though I canceled the same day.

Feature Paywall

The app's shift to a predominantly subscription-based model has alienated long-time users who feel that previously free features are now inaccessible without payment. This change has led to dissatisfaction among users who are unwilling to pay for basic functionalities.

I used to love this app, but now everything I used is behind a paywall.

Editing Workflow Disruption

Recent updates have disrupted the editing workflow by forcing users out of editing mode after saving, which interrupts the creative process and adds unnecessary steps to continue editing. This change has been poorly received as it complicates the user experience.

After saving a picture, I'm taken out of editing mode and have to start over to make adjustments.

Lack of Feature Transparency

Users are frustrated by the lack of clear indication of which features are premium, leading to wasted time on edits that cannot be saved without payment. This lack of transparency is seen as misleading and diminishes trust in the app.

The app doesn't tell you what's premium until you try to save your work.

Organizational Issues

The app's updates have led to disorganized features, making it difficult for users to find and apply saved effects and filters. This lack of organization has negatively impacted the user experience, making the app less intuitive.

Saved effects and filters are now jumbled together with no organization.

Inaccessible Free Features

Users are unable to access even basic free features without encountering paywalls, which contradicts the app's claim of offering free functionalities. This has led to a perception of the app as unusable without a subscription.

There are zero filters you can use for free anymore, making the app useless.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

Feature Paywall

Editing Workflow Disruption

Lack of Feature Transparency

Organizational Issues

Inaccessible Free Features

Quotes of the week

Hear from some of the most impactful users to drive changes

I used to love this app for its filters and editing capabilities, but now everything I used to use is behind a paywall. It's frustrating that I can't even save my photos without paying.

twilightminho

The app used to be accessible with free filters, but now even the 'free' ones require a subscription. It's disappointing how money-hungry the app has become.

lenaherenot

I signed up for a free trial but was charged even after canceling. This feels like a bait and switch, and it's frustrating to deal with unexpected charges.

T.S. from Michigan

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The quotes of the week

Hear from some of the most impactful users to drive changes

I used to love this app for its filters and editing capabilities, but now everything I used to use is behind a paywall. It's frustrating that I can't even save my photos without paying.

Candice Wu

App Store

The app used to be accessible with free filters, but now even the 'free' ones require a subscription. It's disappointing how money-hungry the app has become.

Kelly Williams

Google Play

I signed up for a free trial but was charged even after canceling. This feels like a bait and switch, and it's frustrating to deal with unexpected charges.

Koray Okumus

Google Play

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User Experience Report

Report Date

Prequel: Photo & Video Editor

Top Insights This Week

Subscription Confusion

Limited Free Features

User Experience Downgrade

Hidden Premium Features

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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