Premium Bonds prize checker
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users report that the app fails to accurately display their winnings, leading them to rely on the website or phone support for confirmation. This issue affects approximately 20% of users, causing frustration as the app's primary function is to check prize results.
2
Users find the app setup process cumbersome, especially when entering multiple bond numbers manually. This complexity affects around 15% of users, who express dissatisfaction with the time-consuming and tedious process.
3
Many users are disappointed by the app's limited functionality, such as the inability to view messages or purchase bonds directly through the app. Approximately 10% of users feel the app should offer more comprehensive features similar to online banking apps.
4
Frequent technical issues, such as the app failing to reveal results or crashing, are reported by about 15% of users. These glitches undermine the app's reliability and lead to a poor user experience.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)