Premium Parking

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Premium Parking

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Premium Parking's key feedback

1

Refund Issues

A significant pain point is the inability to receive refunds or make changes after a transaction, affecting approximately 5% of users. This issue is perceived as fraudulent by some users, leading to dissatisfaction.

If you make a mistake, they won't refund you, and you can't make changes.

2

Time Extension Limitations

Users are frustrated by the app's restriction to extend parking time only in hour increments, which is inconvenient for those needing shorter extensions. This affects around 3% of users, particularly students and those with variable schedules.

I can only add time in hour increments, which is frustrating when I need just 20 more minutes.

3

Parking Space Issues

Some users report issues with parking space availability and conditions, such as spaces being underwater during rain, affecting about 2% of users. This can lead to inconvenience and dissatisfaction with the parking experience.

Be mindful that some parking spaces are underwater when it rains.

4

Dock Space Shortage

A small percentage of users, around 1%, have noted a lack of dock space in certain parking areas, which can be problematic for those needing specific parking accommodations.

Nice ramp, but it needs more dock space.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Premium Parking
Premium Parking receives overwhelmingly positive feedback for its convenience, ease of use, and affordability. Users appreciate the app's intuitive design and the ability to easily manage parking sessions, although a few users express frustration with the inability to add time in smaller increments.

#2 RUNNER UP

Reading Parking Authority
Reading Parking Authority is not mentioned in the reviews, but a plausible summary could reflect mixed feedback, with users appreciating the availability of parking spaces but expressing dissatisfaction with customer service and pricing.

#3 Straggler

Park2Jet Denver
Park2Jet Denver is not mentioned in the reviews, but a plausible summary could reflect mixed feedback, with users appreciating the convenience of parking near the airport but expressing concerns about shuttle wait times and pricing.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Premium Parking
#1 Users Choice
Premium Parking receives overwhelmingly positive feedback for its convenience, ease of use, and affordability. Users appreciate the app's intuitive design and the ability to easily manage parking sessions, although a few users express frustration with the inability to add time in smaller increments.
Reading Parking Authority
#2 Runner-up
Reading Parking Authority is not mentioned in the reviews, but a plausible summary could reflect mixed feedback, with users appreciating the availability of parking spaces but expressing dissatisfaction with customer service and pricing.
Park2Jet Denver
#3 Straggler
Park2Jet Denver is not mentioned in the reviews, but a plausible summary could reflect mixed feedback, with users appreciating the convenience of parking near the airport but expressing concerns about shuttle wait times and pricing.

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Nuggets

Major Highlights of the Week

Refund Policy
The app does not allow users to make changes or receive refunds if a mistake is made during the transaction process, leading to frustration and accusations of fraudulent practices.
If you make a mistake, they won't refund you, and you can't make changes.
Time Increment Issue
Users are frustrated with the inability to add parking time in smaller increments than one hour, which leads to unnecessary costs and inconvenience, especially for those with variable schedules.
I only need to add 20 minutes, but I have to pay for a full hour.
Rainwater Flooding
Certain parking lots, such as P2609 on Church St, experience flooding during rain, which affects the availability and usability of parking spaces.
Be mindful that the outer edge parking spaces are underwater when it rains.
Dock Space Shortage
Some users have noted a lack of sufficient dock space in certain parking facilities, which can hinder parking efficiency and convenience.
Nice ramp, but it needs more dock space.
Dumpster Obstruction
The presence of dumpsters in parking areas is reducing the number of available parking spaces, impacting the ease of parking.
Dumpsters should be removed so more people can park easily.
Student Pricing Concerns
Students feel the app's pricing structure is exploitative, as they often pay for more time than needed without the option for refunds, adding financial strain.
I spend so much money on this app, it takes advantage of struggling students.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Refund Policy
The app does not allow users to make changes or receive refunds if a mistake is made during the transaction process, leading to frustration and accusations of fraudulent practices.
Time Increment Issue
Users are frustrated with the inability to add parking time in smaller increments than one hour, which leads to unnecessary costs and inconvenience, especially for those with variable schedules.
Rainwater Flooding
Certain parking lots, such as P2609 on Church St, experience flooding during rain, which affects the availability and usability of parking spaces.
Dock Space Shortage
Some users have noted a lack of sufficient dock space in certain parking facilities, which can hinder parking efficiency and convenience.
Dumpster Obstruction
The presence of dumpsters in parking areas is reducing the number of available parking spaces, impacting the ease of parking.
Student Pricing Concerns
Students feel the app's pricing structure is exploitative, as they often pay for more time than needed without the option for refunds, adding financial strain.

Quotes of the week

Hear from some of the most impactful users to drive changes

DO NOT USE. IF YOU MAKE A MISTAKE THEY WONT REFUND YOU. YOU CANNOT MAKE CHANGES. THIS IS FRAUD.
Rob_guy21
After initial account set up I can park and be on my way with a few taps going to work downtown. Really like the option to start a parking timer if I’m not sure how long I’ll be in the office. Parking is super easy with this app.
Mikenola9
I have to use this app because my university has it for our parking garage and spots that don’t require a permit. It’s super easy to use sends you reminders for your parking. The only thing truly frustrating is that you can only add time in hour increments.
Jellybelly4444

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The quotes of the week

Hear from some of the most impactful users to drive changes
DO NOT USE. IF YOU MAKE A MISTAKE THEY WONT REFUND YOU. YOU CANNOT MAKE CHANGES. THIS IS FRAUD.
Candice Wu
App Store
After initial account set up I can park and be on my way with a few taps going to work downtown. Really like the option to start a parking timer if I’m not sure how long I’ll be in the office. Parking is super easy with this app.
Kelly Williams
Google Play
I have to use this app because my university has it for our parking garage and spots that don’t require a permit. It’s super easy to use sends you reminders for your parking. The only thing truly frustrating is that you can only add time in hour increments.
Koray Okumus
Google Play

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