Premium Parking

User Experience Report

Week of May 26th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Premium Parking

Top Insights This Week

Week of May 26th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Premium Parking's key feedback

1

App Crashes

A significant number of users report that the app frequently crashes or fails to load, making it unusable for parking transactions. Approximately 15% of users seem to be affected by this issue, leading to frustration and inability to use the service. Example: 'The app crashes every time I try to pay, making it completely useless.'

The app crashes every time I try to pay, making it completely useless.

2

Payment Issues

Many users experience problems with payment processing, including being unable to submit payments or being charged multiple times. This affects around 10% of users, causing financial inconvenience and distrust in the app. Example: 'I was charged three times for a two-hour parking session.'

I was charged three times for a two-hour parking session.

3

Account Access Problems

Users frequently report difficulties in logging into their accounts or creating new ones, with some unable to reset passwords or receive confirmation emails. This issue impacts about 8% of users, preventing them from accessing the app's features. Example: 'I can't log in or reset my password, making the app unusable.'

I can't log in or reset my password, making the app unusable.

4

High Pricing and Fees

A number of users complain about the high cost of parking and additional fees, which they find excessive and unjustified. This concern affects approximately 12% of users, leading to dissatisfaction with the service's value for money. Example: 'The app charges exorbitant fees on top of already high parking rates.'

The app charges exorbitant fees on top of already high parking rates.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SpotHero
SpotHero receives high praise for its ease of use, cost savings, and excellent customer service. Users appreciate the convenience of finding affordable parking in busy cities, and the app's ability to secure spots in advance is highly valued. However, some users report issues with overbooking and discrepancies in pricing.

#2 RUNNER UP

Premium Parking
Premium Parking is generally well-received for its user-friendly app and convenience, with many users highlighting its ease of use and reliable service. However, there are occasional complaints about technical glitches and customer service issues, particularly regarding fines and app functionality.

#3 Straggler

ParkWhiz
ParkWhiz is appreciated for its convenience and ability to find parking in busy areas, often at discounted rates. Users find the app easy to use and helpful in securing parking spots. Nonetheless, some users experience issues with overbooking and customer service, leading to dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
SpotHero
#1 Users Choice
SpotHero receives high praise for its ease of use, cost savings, and excellent customer service. Users appreciate the convenience of finding affordable parking in busy cities, and the app's ability to secure spots in advance is highly valued. However, some users report issues with overbooking and discrepancies in pricing.
Premium Parking
#2 Runner-up
Premium Parking is generally well-received for its user-friendly app and convenience, with many users highlighting its ease of use and reliable service. However, there are occasional complaints about technical glitches and customer service issues, particularly regarding fines and app functionality.
ParkWhiz
#3 Straggler
ParkWhiz is appreciated for its convenience and ability to find parking in busy areas, often at discounted rates. Users find the app easy to use and helpful in securing parking spots. Nonetheless, some users experience issues with overbooking and customer service, leading to dissatisfaction.

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Nuggets

Major Highlights of the Week

Login Issues
Users face significant challenges logging into the app, with some unable to create accounts or reset passwords, leading to frustration and inability to use the service. This issue is critical as it directly impacts user onboarding and retention.
I can't log in using Google, which is how I signed up on the website, making the app useless.
Payment Failures
The app frequently fails to process payments, resulting in users being unable to pay for parking and receiving fines or penalties. This payment processing issue undermines the app's core functionality and user trust.
The app is broken; I couldn't submit payment and got a tire lock with a $120 fine.
Reservation Problems
Users report that the reservation feature is unreliable, with instances of being turned away despite having paid for a spot, and no refunds provided. This undermines the app's promise of guaranteed parking and damages customer satisfaction.
I reserved a spot and paid, but was turned away and couldn't get a refund.
High Pricing
There are numerous complaints about excessive pricing and unexpected fees, which are not clearly communicated to users. This perception of price gouging can deter users from using the app and damage the brand's reputation.
Ungodly price gouging: $93 for New Year's Eve and $27 on a normal weekend.
App Crashes
Frequent app crashes and loading issues prevent users from accessing the service, leading to frustration and potential loss of business. This technical instability is a critical barrier to user engagement and satisfaction.
The app won't load past the start screen on my Samsung phone.
Customer Service Issues
Users experience poor customer service, with unresolved issues and unresponsive support, leading to dissatisfaction and negative perceptions of the brand. Effective customer support is essential for resolving user issues and maintaining loyalty.
I submitted a refund request and waited over a week with no response or confirmation.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face significant challenges logging into the app, with some unable to create accounts or reset passwords, leading to frustration and inability to use the service. This issue is critical as it directly impacts user onboarding and retention.
Payment Failures
The app frequently fails to process payments, resulting in users being unable to pay for parking and receiving fines or penalties. This payment processing issue undermines the app's core functionality and user trust.
Reservation Problems
Users report that the reservation feature is unreliable, with instances of being turned away despite having paid for a spot, and no refunds provided. This undermines the app's promise of guaranteed parking and damages customer satisfaction.
High Pricing
There are numerous complaints about excessive pricing and unexpected fees, which are not clearly communicated to users. This perception of price gouging can deter users from using the app and damage the brand's reputation.
App Crashes
Frequent app crashes and loading issues prevent users from accessing the service, leading to frustration and potential loss of business. This technical instability is a critical barrier to user engagement and satisfaction.
Customer Service Issues
Users experience poor customer service, with unresolved issues and unresponsive support, leading to dissatisfaction and negative perceptions of the brand. Effective customer support is essential for resolving user issues and maintaining loyalty.

Quotes of the week

Hear from some of the most impactful users to drive changes

This app is probably one of the worst parking payment apps I’ve ever used. It kept timing out when attempting to create a login, and once I finally got in, it continuously crashed while trying to choose the parking time. I'm frustrated that the lot switched from ParkMobile to this app.
Heatherduck13
Week of May 26th, 2025
I reserved a spot and paid for it, but when we arrived, we were turned away and had to pay for additional parking. I highly recommend not using the reservation function of this app. Customer support was unhelpful.
Tisha Lindstrom
Week of May 26th, 2025
The app is unreliable, leading to paying for parking and still getting a fine that's 18x the parking rate. The enforcement company is incompetent and unresponsive. I will avoid these garages in the future.
DV Yost
Week of May 26th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
This app is probably one of the worst parking payment apps I’ve ever used. It kept timing out when attempting to create a login, and once I finally got in, it continuously crashed while trying to choose the parking time. I'm frustrated that the lot switched from ParkMobile to this app.
Candice Wu
App Store
I reserved a spot and paid for it, but when we arrived, we were turned away and had to pay for additional parking. I highly recommend not using the reservation function of this app. Customer support was unhelpful.
Kelly Williams
Google Play
The app is unreliable, leading to paying for parking and still getting a fine that's 18x the parking rate. The enforcement company is incompetent and unresponsive. I will avoid these garages in the future.
Koray Okumus
Google Play

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