Poshmark: Buy & Sell Fashion

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Poshmark: Buy & Sell Fashion

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Poshmark: Buy & Sell Fashion's key feedback

1

Scam and Spam Overload

A significant number of users, approximately 40%, report being overwhelmed by spam and scam activities on the platform. These include fake engagement notifications, scam offers, and fraudulent accounts posing as Poshmark representatives, which severely disrupt the user experience and deter genuine interactions.

I was flooded with bots and scammers leaving comments trying to tell me I sold my item and to 'click the link'.

2

Poor Customer Support

Around 25% of users express frustration with Poshmark's customer service, citing slow response times and inadequate resolutions to issues such as account deletions and transaction disputes. This lack of effective support leaves users feeling neglected and dissatisfied.

I have been trying to figure out the problem for LITERALLY 3 MONTHS, and the support team consistently waits until FRIDAY to respond to me.

3

High Fees and Shipping Costs

Approximately 20% of users are dissatisfied with the high fees and shipping costs associated with selling on Poshmark. These costs reduce the profitability of sales, making it challenging for sellers to offer competitive prices and for buyers to justify purchases.

You have to sell something for $50 on this app to make it worth it after the fees.

4

Inactive Sellers and Listings

About 15% of users encounter issues with inactive sellers, where items listed are no longer available because sellers are not active. This results in wasted time and frustration for buyers who are unable to complete their purchases.

Most decent pieces of clothing I find on here the seller is not online anymore so that’s a bummer.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ThredUp
ThredUp receives positive feedback for its user-friendly interface, great deals on second-hand clothing, and excellent customer service. Users appreciate the variety and quality of items, although some mention slow shipping and high prices for certain items.

#2 RUNNER UP

Mercari
Mercari is praised for its ease of use and the ability to find good deals, but users express frustration with high fees, poor customer service, and issues with scammers. Despite these concerns, many users find it a reliable platform for buying and selling.

#3 Straggler

Poshmark: Buy & Sell Fashion
Poshmark users appreciate the platform's concept and ease of listing items, but there are significant complaints about spam, scams, and high fees. Customer service is often criticized, and many users express frustration with the prevalence of bots and fake engagement.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ThredUp
#1 Users Choice
ThredUp receives positive feedback for its user-friendly interface, great deals on second-hand clothing, and excellent customer service. Users appreciate the variety and quality of items, although some mention slow shipping and high prices for certain items.
Mercari
#2 Runner-up
Mercari is praised for its ease of use and the ability to find good deals, but users express frustration with high fees, poor customer service, and issues with scammers. Despite these concerns, many users find it a reliable platform for buying and selling.
Poshmark: Buy & Sell Fashion
#3 Straggler
Poshmark users appreciate the platform's concept and ease of listing items, but there are significant complaints about spam, scams, and high fees. Customer service is often criticized, and many users express frustration with the prevalence of bots and fake engagement.

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Nuggets

Major Highlights of the Week

Scam Overload
Users are overwhelmed by fake engagement notifications, scam offers, and fraudulent accounts, making the platform feel unsafe and unreliable. This issue is exacerbated by the lack of effective measures to combat these scams, leading to a frustrating user experience.
I get hundreds of notifications from fake accounts and scam comments on every listing, making the app unusable.
Customer Support Failures
The customer support system is criticized for being unresponsive and ineffective, with users experiencing long wait times and inadequate resolutions to their issues. This lack of support erodes trust and satisfaction, especially when users face significant problems like account deletions.
I've been trying to resolve an issue for three months, but support only responds once a week with no solutions.
High Fees and Costs
Sellers are frustrated with the high fees and shipping costs, which reduce profitability and deter them from using the platform. The flat rate shipping model is particularly criticized for being unsuitable for lightweight items, making it difficult to offer competitive pricing.
You have to sell something for $50 to make it worth it after the fees, and the flat rate shipping is too high for small items.
Inactive Sellers
Buyers encounter issues with sellers who are no longer active, leading to wasted time and missed opportunities. This problem highlights the need for better management of inactive accounts to improve the shopping experience.
Most decent pieces of clothing I find have sellers who are not online anymore, which is frustrating.
Live Show Concerns
The introduction of live shows has been met with mixed reactions, with some users finding them intrusive and unhelpful for making sales. The focus on live shows is seen as detracting from the core marketplace experience.
Live shows killed Poshmark; they pop up even when turned off and don't help with sales.
Algorithm and Search Issues
The search functionality is criticized for being inaccurate, with users struggling to find relevant items due to poor tagging and algorithmic errors. This makes navigation difficult and detracts from the overall user experience.
Searching for 'yellow linen dress' returns unrelated items like shoes and purses, making it hard to find what I want.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Scam Overload
Users are overwhelmed by fake engagement notifications, scam offers, and fraudulent accounts, making the platform feel unsafe and unreliable. This issue is exacerbated by the lack of effective measures to combat these scams, leading to a frustrating user experience.
Customer Support Failures
The customer support system is criticized for being unresponsive and ineffective, with users experiencing long wait times and inadequate resolutions to their issues. This lack of support erodes trust and satisfaction, especially when users face significant problems like account deletions.
High Fees and Costs
Sellers are frustrated with the high fees and shipping costs, which reduce profitability and deter them from using the platform. The flat rate shipping model is particularly criticized for being unsuitable for lightweight items, making it difficult to offer competitive pricing.
Inactive Sellers
Buyers encounter issues with sellers who are no longer active, leading to wasted time and missed opportunities. This problem highlights the need for better management of inactive accounts to improve the shopping experience.
Live Show Concerns
The introduction of live shows has been met with mixed reactions, with some users finding them intrusive and unhelpful for making sales. The focus on live shows is seen as detracting from the core marketplace experience.
Algorithm and Search Issues
The search functionality is criticized for being inaccurate, with users struggling to find relevant items due to poor tagging and algorithmic errors. This makes navigation difficult and detracts from the overall user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is plagued with spam and scam comments, making it difficult to sell items. Poshmark needs to address this issue to improve user experience.
cucumber_waffles
Week of April 9th, 2025
Poshmark's customer service is unresponsive, and the platform is filled with scammers. It's frustrating to deal with fake notifications and lack of support.
LoganLakeCity
Week of April 9th, 2025
While Poshmark offers great features for reselling, the high fees and shipping costs make it challenging to profit from sales. The platform needs to address these issues to retain sellers.
Meowcatlove <3
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is plagued with spam and scam comments, making it difficult to sell items. Poshmark needs to address this issue to improve user experience.
Candice Wu
App Store
Poshmark's customer service is unresponsive, and the platform is filled with scammers. It's frustrating to deal with fake notifications and lack of support.
Kelly Williams
Google Play
While Poshmark offers great features for reselling, the high fees and shipping costs make it challenging to profit from sales. The platform needs to address these issues to retain sellers.
Koray Okumus
Google Play

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