POP MART

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of POP MART's key feedback

1

Order Fulfillment Issues

A significant number of users, approximately 15%, report issues with orders not arriving on time or at all, leading to frustration and dissatisfaction. This includes complaints about delayed shipping and unresponsive customer service.

I ordered a Labubu on Oct 28, and now it's Nov 4, and it never came.

2

App Crashes and Glitches

Around 20% of users experience frequent app crashes and glitches, particularly during high-demand times, which hinders their ability to browse and purchase items effectively.

After updating the app, it keeps crashing when searching and browsing for items.

3

Stock Availability Problems

Approximately 10% of users are frustrated with items being out of stock almost immediately after restock notifications, suggesting potential issues with bots or unfair purchasing practices.

I tapped the restock notification the second it appeared, and it was already sold out.

4

Payment and Access Errors

About 8% of users report issues with payment options not working and receiving access denied errors, which prevent them from completing purchases.

I am a paying customer and get 'restricted access' because why?

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Kidrobot

Kidrobot receives high praise for its app, which brings the brand and products to life, making it a favorite among collectors. Users appreciate the combination of custom art pieces and nostalgic character collectibles, although some have reported issues with online purchases.

#2 RUNNER UP

POP MART

POP MART has a mixed reception; while many users love the app's fun and addictive nature, and the wide selection of art toys, others report significant issues with app functionality, customer service, and order fulfillment.

#3 Straggler

Mighty Jaxx

Mighty Jaxx is appreciated for its unique art toys and collaborations, but some users express frustration with the app's design and functionality, indicating room for improvement.

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Nuggets

Major Highlights of the Week

Shipping Delays

Customers experience significant delays in receiving their orders, with some waiting over a month without resolution. This issue is exacerbated by unresponsive customer service, leading to frustration and dissatisfaction.

I never received my order and have been waiting for over a month without any response from customer service.

App Crashes

The app frequently crashes, especially during high-demand events, preventing users from browsing or purchasing items. This instability is causing users to miss out on desired products and creates a poor shopping experience.

After updating the app, it keeps crashing when searching and browsing for items, even after reinstalling.

Stock Issues

Users are frustrated with items being sold out immediately upon restock, suggesting potential bot interference. This results in a negative purchasing experience as customers feel they have no fair chance to buy popular items.

I tapped the restock notification immediately, but the item was already sold out, likely due to bots.

Unboxing Proof Requirement

Customers are required to provide unboxing videos to resolve issues with incorrect shipments, which is not always feasible. This policy leaves customers without recourse if they don't have video evidence, leading to dissatisfaction.

I was sent the wrong item and was told I need a video of me unboxing to get a resolution.

Scanner Functionality

The scanner feature is ineffective, with users unable to scan tags due to poor design and redirection issues. This diminishes the app's utility and frustrates users attempting to engage with the product features.

The scanner is worthless now, with redirection issues and poor design making it impossible to scan tags.

Access Denied Errors

Users encounter 'access denied' errors during purchase attempts, leading to lost items in their cart and a disrupted shopping experience. This technical issue undermines user trust and satisfaction with the app.

I received an 'access denied' error during checkout, losing the items in my cart.

Quotes of the week

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The app crashes repeatedly and pictures don’t load, making it impossible to see or buy items. Fix this with all the money you are making.

ungungdaldalmo

I ordered a Labubu on Oct 28 and now it’s Nov 4, and it never came.

Labubu drama

When you have a notification set up for restock and tap it the second it appears, it's already sold out. It seems like bots are scooping everything up.

MyrthQuake

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User Experience Report

Report Date

POP MART

Top Insights This Week

Order Fulfillment Issues

App Crashes and Glitches

Stock Availability Problems

Payment and Access Errors

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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