A significant number of users report that the app frequently freezes or crashes, especially on newer iOS devices. This issue affects approximately 20% of users, making the app unusable for them. Users express frustration as they are unable to utilize the app's features due to these technical glitches.

The app freezes almost every time I attempt to use it, making it impossible to view my rides.

Users find the route planning feature cumbersome and not user-friendly, with issues in dropping pins and editing routes. This problem affects around 15% of users, who struggle to plan their rides effectively. The complexity of the interface hinders the overall user experience.

I cannot plan routes on Ride Command as it won't drop the pins or checkpoints for the route.

Some users have reported that certain trails, particularly trunk trails in specific states, have disappeared from the app, affecting their ability to plan rides. This issue impacts about 10% of users, who rely on accurate trail data for their adventures.

All the trunk trails are gone in my state, and it says all the trails are closed when they aren't.

Users experience frequent connectivity issues, losing connection and failing to sync data, which results in lost ride logs. Approximately 10% of users are affected by this, leading to frustration as they lose valuable ride data.

The app has a hard time connecting and loses connection often, resulting in lost logged rides.