Plum: Smart Saving & Investing

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Plum: Smart Saving & Investing's key feedback

Confusing Interface

Many users find the app's interface confusing, particularly with unclear account management and saving rules. Approximately 15% of users express difficulty in understanding where their money is being saved and the associated charges.

The app is too confusing with unclear saving rules and extra charges.

Poor Customer Service

A significant number of users report dissatisfaction with customer service, citing slow responses and unhelpful communication. Around 20% of users have experienced issues with getting timely and effective support.

Customer service is terrible, with slow responses and unresolved issues.

Unauthorized Transactions

Some users have experienced unauthorized transactions, leading to overdrafts and additional charges. Approximately 10% of users have reported money being taken without their consent.

Payments were taken without my permission, causing overdraft charges.

Withdrawal Delays

Users frequently encounter delays in withdrawing their money, with some waiting weeks beyond expected timelines. About 12% of users have faced issues with delayed access to their funds.

Withdrawal timelines are inaccurate, causing long delays in accessing money.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Revolut

Revolut receives overwhelmingly positive feedback for its user-friendly interface, excellent currency exchange rates, and efficient customer service. Users appreciate its comprehensive features, including budgeting tools and international transactions, making it a preferred choice for many.

#2 RUNNER UP

Plum: Smart Saving & Investing

Plum receives mixed feedback, with users praising its automated saving features and ease of use, while others criticize its customer service and account management issues. Some users find the app helpful for saving money effortlessly, but others report difficulties with withdrawals and account closures.

#3 Straggler

Monzo

Monzo faces significant criticism for its customer service, with many users experiencing account closures and poor communication. While some appreciate its budgeting features, the negative experiences with account management and support overshadow the positives for many users.

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Nuggets

Major Highlights of the Week

Confusing Interface

Users find the app's interface confusing, particularly regarding account management and saving rules, leading to frustration and potential mismanagement of funds.

The app is too confusing with unclear account management and saving rules.

Currency Issues

UK users are frustrated by unexpected currency conversion fees and the inability to transfer money in pounds, despite the app's claims of supporting GBP transactions.

I can't transfer money in pounds, and I'm charged unexpected currency conversion fees.

Unauthorized Transactions

Some users report unauthorized transactions, where money is taken from their accounts without consent, leading to overdraft charges and distrust in the app.

Money was taken from my account without permission, causing overdraft fees.

Poor Customer Support

The app's customer support is criticized for being unresponsive and ineffective, with users unable to resolve issues or receive timely assistance.

Customer support is unresponsive and doesn't resolve issues effectively.

Withdrawal Delays

Users experience significant delays in withdrawing funds, with some waiting weeks beyond promised timelines, causing financial inconvenience and dissatisfaction.

I've waited weeks to withdraw my money, far beyond the promised timeline.

Security Concerns

Security features like Face ID and login codes are not functioning properly, causing users to question the app's reliability and security measures.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Confusing Interface

Users find the app's interface confusing, particularly regarding account management and saving rules, leading to frustration and potential mismanagement of funds.

Currency Issues

UK users are frustrated by unexpected currency conversion fees and the inability to transfer money in pounds, despite the app's claims of supporting GBP transactions.

Unauthorized Transactions

Some users report unauthorized transactions, where money is taken from their accounts without consent, leading to overdraft charges and distrust in the app.

Poor Customer Support

The app's customer support is criticized for being unresponsive and ineffective, with users unable to resolve issues or receive timely assistance.

Withdrawal Delays

Users experience significant delays in withdrawing funds, with some waiting weeks beyond promised timelines, causing financial inconvenience and dissatisfaction.

Security Concerns

Security features like Face ID and login codes are not functioning properly, causing users to question the app's reliability and security measures.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for saving and investing, but when issues arise, customer service is lacking. They are polite but ineffective, leading to repeated problems. I've withdrawn everything and will try another app.

Kamikazeleigh

I joined Plum about a year and a half ago, and it was simple to use initially. However, recent changes in earnings calculations are confusing and inconsistent, making it hard to track investment progress. I might leave Plum if this isn't resolved.

Barrelli

I used to have supreme confidence in Plum, but now there are issues every week. Notifications are often late or nonexistent, and weekly withdrawals are delayed. The app's new policy of showing pending figures is confusing.

Oss1eb

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The quotes of the week

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Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Plum: Smart Saving & Investing

Top Insights This Week

Confusing Interface

Poor Customer Service

Unauthorized Transactions

Withdrawal Delays

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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