Plum: Smart Saving & Investing
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users face difficulties closing their accounts, with some reporting being charged even after cancellation attempts. Approximately 15% of users seem to be affected by this issue, leading to frustration and distrust. "I tried to close my account, but they keep charging me every month despite my cancellation attempts."
2
Many users express dissatisfaction with the customer service, citing slow response times and unhelpful interactions. This issue affects around 20% of users, who feel unsupported when problems arise. "Customer service is terrible; they never respond, and when they do, it's not helpful."
3
Users report unauthorized withdrawals from their accounts, leading to overdraft fees and financial stress. This problem affects about 10% of users, causing significant concern over financial security. "They took money from my account without my permission, leading to overdraft fees."
4
Some users experience technical issues with the app, such as failed transactions and difficulty accessing features. Approximately 12% of users report these problems, which hinder their ability to use the app effectively. "The app keeps crashing, and I can't access my account or complete transactions."
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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