Platzi

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Platzi's key feedback

Video Playback Issues

A significant number of users, approximately 20%, report issues with video playback, including videos not loading, getting stuck, or not playing at all. This affects the core functionality of the app, as users are unable to access the educational content they paid for.

I can't watch any videos; they just don't load, making the app unusable.

App Stability Problems

Around 15% of users experience frequent app crashes and instability, which disrupts their learning experience. These issues include the app crashing during video playback or when trying to navigate through courses.

The app crashes often, especially when trying to play the next video in a course.

Account and Access Issues

Approximately 10% of users face problems with account access, such as being logged out unexpectedly or having trouble signing in on multiple devices. This hinders their ability to seamlessly continue their learning journey.

I get logged out of my account randomly, even while watching classes, which is very frustrating.

Course Content Accessibility

About 12% of users report difficulties accessing course content, particularly on iPads, where the app only supports vertical viewing, or when trying to access non-video materials that fail to load.

Using my iPad Pro, I find it uncomfortable that the app only supports vertical viewing, unlike the web version.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

edX

edX receives high praise for its diverse course offerings from prestigious universities, with users appreciating the accessibility and quality of content. However, some users report issues with app functionality, such as difficulties in purchasing courses directly through the app.

#2 RUNNER UP

Platzi

Platzi is appreciated for its extensive course offerings and personalized learning experience, but users frequently report technical issues with the app, such as video playback problems and app crashes, which hinder the learning experience.

#3 Straggler

Coursera

Coursera is valued for its comprehensive curriculum and partnerships with top universities, but many users express frustration with subscription management and app functionality, citing issues with customer support and technical glitches.

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Nuggets

Major Highlights of the Week

Audio-Only Limitation

The app's requirement for visual interaction during courses limits usability in audio-only scenarios, such as driving. An option to listen to lessons without visual engagement would enhance user experience.

I often listen to courses while driving, but many require constant visual interaction.

Users face difficulties with account security and login processes, including issues with passkey implementation and repeated CAPTCHA challenges. These problems hinder seamless access and raise security concerns.

I can't create an account because it keeps making me redo the CAPTCHA.

Video Playback Failures

Frequent video playback issues, such as videos not loading or getting stuck, disrupt the learning experience. These technical glitches need urgent resolution to maintain user engagement.

None of the videos load after the introductory one.

Subscription and Billing Confusion

Users experience confusion and dissatisfaction with subscription renewals and unexpected charges. Clearer communication and billing transparency are needed to prevent negative perceptions.

I was charged for a renewal despite declining it.

iPad Compatibility Problems

The app's functionality on iPads is compromised, with issues like forced vertical orientation and video playback failures. Enhancing iPad compatibility would improve user satisfaction.

The app only works in vertical mode on my iPad Pro, which is uncomfortable.

Content Loading Delays

Slow content loading and connectivity issues, such as with Chromecast, frustrate users and impede course progression. Optimizing content delivery speed is crucial for a smooth user experience.

Courses take too long to load, and Chromecast connectivity is unreliable.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Audio-Only Limitation

Video Playback Failures

Frequent video playback issues, such as videos not loading or getting stuck, disrupt the learning experience. These technical glitches need urgent resolution to maintain user engagement.

Subscription and Billing Confusion

Users experience confusion and dissatisfaction with subscription renewals and unexpected charges. Clearer communication and billing transparency are needed to prevent negative perceptions.

iPad Compatibility Problems

The app's functionality on iPads is compromised, with issues like forced vertical orientation and video playback failures. Enhancing iPad compatibility would improve user satisfaction.

Content Loading Delays

Slow content loading and connectivity issues, such as with Chromecast, frustrate users and impede course progression. Optimizing content delivery speed is crucial for a smooth user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The content is really well produced, useful and relevant. However, the app has some bugs. Sometimes it’s not possible to pause the videos, and some others it gets stuck and doesn’t respond.

josephmars7

I really like the Platzi app and the quick quizzes integrated during video playback — it’s a great way to stay engaged while learning. However, I often listen to courses while driving, and on the mobile app, many of them require constant visual interaction.

etlapamx

I love Platzi courses. The UI of this app is great. The UX could improve, specifically: Podcasts stop playing if you exit the app. Also, I’m not able to sign in on my iPad and iPhone at the same time, the app kicks you out of one or the other.

jaramillodeveloper

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The quotes of the week

Hear from some of the most impactful users to drive changes

The content is really well produced, useful and relevant. However, the app has some bugs. Sometimes it’s not possible to pause the videos, and some others it gets stuck and doesn’t respond.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Platzi

Top Insights This Week

Video Playback Issues

App Stability Problems

Account and Access Issues

Course Content Accessibility

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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