Platzi

User Experience Report

Week of May 26th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Platzi's key feedback

App Crashes

A significant number of users, approximately 20%, report frequent app crashes, especially during critical trading times, leading to potential financial losses. This issue is particularly frustrating for users who rely on the app for timely trades.

The app crashes before login more than 95% of the time, making it unusable.

Delayed Transactions

Around 15% of users experience delays in transaction processing, which can result in missed trading opportunities and financial inconvenience. This is especially problematic for users who need to execute trades quickly.

Market orders take too long to fill, sometimes up to 30 minutes, causing missed opportunities.

Poor Customer Support

Approximately 10% of users express dissatisfaction with customer support, citing slow response times and unresolved issues. This lack of support can exacerbate user frustration when dealing with app-related problems.

Technicians take too long to respond and don't resolve issues, forcing users to handle problems themselves.

Inaccurate Data

About 12% of users report issues with inaccurate or delayed data, such as stock performance and account balances, which can lead to poor investment decisions. Users find this particularly concerning when relying on the app for real-time information.

The app doesn't update in real time and has weak features for options trading.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

edX

edX receives high praise for its wide range of free courses from top universities, intuitive app design, and the quality of its educational content. Users appreciate the accessibility and the opportunity to learn from prestigious institutions.

#2 RUNNER UP

Coursera

Coursera is appreciated for its comprehensive course offerings and flexibility, but users frequently report technical issues with the app, such as freezing and login problems, which detract from the overall experience.

#3 Straggler

Platzi

Platzi is known for its engaging content and practical approach to learning, but users often mention issues with course accessibility and app stability, leading to a mixed overall experience.

Nuggets

Major Highlights of the Week

Delayed Stock Data

The app's stock performance tracking is delayed, forcing users to rely on external platforms like Yahoo Finance for real-time updates. This delay undermines the app's utility for active traders who need timely data.

I can't track my stocks in real-time and have to use Yahoo Finance instead.

Trade Execution Issues

Users experience significant delays in order execution, even for small trades, which can lead to missed opportunities and financial losses. This inefficiency in processing market orders is a critical flaw for a trading platform.

My market orders take too long to fill, causing me to miss price changes.

App Stability Problems

Frequent app crashes and performance issues, especially during high market activity, prevent users from accessing their accounts and executing trades. This instability is a major concern for users relying on the app for timely financial decisions.

The app crashes during big market moves, making it unusable.

Inaccurate Graphs

The app's financial graphs are aesthetically pleasing but fail to accurately represent investment performance, misleading users about their actual financial status. This lack of precision in data visualization can lead to poor investment decisions.

The graphs look nice but don't accurately show my investment performance.

Poor Customer Support

Users report slow and ineffective customer support, with unresolved issues persisting for extended periods. This lack of responsive service diminishes user trust and satisfaction with the platform.

Customer support takes too long to respond and doesn't resolve issues.

High FX Fees

The app imposes high foreign exchange fees, making it costly for users to trade in USD without a subscription. This fee structure is a significant barrier for users looking to diversify their investments internationally.

The FX fees are too high, making USD trades expensive.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Delayed Stock Data

Trade Execution Issues

App Stability Problems

Inaccurate Graphs

Poor Customer Support

Users report slow and ineffective customer support, with unresolved issues persisting for extended periods. This lack of responsive service diminishes user trust and satisfaction with the platform.

High FX Fees

Discover Anecdote’s all-in-one customer experience management platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Platzi

Top Insights This Week

App Crashes

Delayed Transactions

Poor Customer Support

Inaccurate Data

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience management platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts