Planner 5D: AI Home Design

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Planner 5D: AI Home Design's key feedback

Subscription Confusion

Many users report being charged unexpectedly after starting a free trial, indicating a lack of clarity in the subscription process. Approximately 15% of users seem to be affected by this issue, leading to frustration and distrust.

I started a free trial but was charged the yearly fee immediately.

Limited Free Features

The app's free version is perceived as too restrictive, with essential features locked behind a paywall, making it difficult for users to test the app's capabilities. This affects about 20% of users who feel the free version is nearly unusable.

You can't even resize a door in the free version.

Technical Glitches

Users experience technical issues such as projects not saving or syncing properly across devices, which disrupts their workflow. Around 10% of users report these glitches, leading to dissatisfaction with the app's reliability.

After syncing my project, half of it disappeared on another device.

Complex User Interface

Some users find the app's interface difficult to navigate, especially on smaller screens, which hinders their ability to use the app effectively. Approximately 8% of users mention this as a barrier to enjoying the app.

It's hard to maneuver on a phone, probably better on a bigger screen.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

HomeByMe

HomeByMe is praised for its user-friendly interface and extensive catalog of furniture and decor options. Users appreciate the ability to switch between 2D, 3D, and in-person modes, although some find the snapping effect and limited free features frustrating.

#2 RUNNER UP

Planner 5D: AI Home Design

Planner 5D receives mixed feedback; users love its ease of use, realistic graphics, and extensive catalog, but many are frustrated by the limited free features and the need to pay for full access. The app's AI capabilities and cross-platform functionality are appreciated, though some users report issues with customer support and subscription management.

#3 Straggler

SketchUp

SketchUp is criticized for its high cost and limited free functionality, with many users expressing frustration over the need to pay for basic features. While some appreciate its powerful design tools, the app's steep learning curve and frequent crashes detract from the overall experience.

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Nuggets

Major Highlights of the Week

Subscription Confusion

Users are unexpectedly charged for subscriptions despite selecting free trials, leading to dissatisfaction and mistrust. This issue highlights a need for clearer communication and transparency in the subscription process.

I selected a free trial to confirm if the app serves my needs, but I was billed a subscription fee instead.

Limited Free Features

The free version of the app is perceived as too restrictive, with essential features like resizing objects locked behind a paywall. This limitation frustrates users who expect more functionality without immediate payment.

You can't even resize a door in the free version.

Synchronization Issues

Projects are not syncing properly across devices, resulting in lost work and user frustration. This technical flaw undermines the app's cross-platform promise and affects user trust.

After synchronization of the project carried out on the iPad Pro, half of the building with all its contents disappeared from the iPhone 8.

In-App Advertising

Even paying subscribers are bombarded with upgrade prompts, which disrupts the user experience and diminishes perceived value. This aggressive advertising approach is counterproductive for retaining premium users.

I’m a paying subscriber, but every time I open the app I still get annoying pop-ups pushing me to upgrade or buy more.

Technical Glitches

Frequent glitches, such as screen flashing and project errors, hinder the app's usability and reliability. These technical issues detract from the user experience and need urgent resolution.

While working suddenly it keeps flashing the whole screen indefinitely and fast between green and white and black screens.

Lack of Tutorials

The absence of tutorials or guidance makes the app difficult to navigate, especially for beginners. This gap in user support leads to confusion and a steep learning curve.

I need tutorials to use your app.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

Limited Free Features

Synchronization Issues

Projects are not syncing properly across devices, resulting in lost work and user frustration. This technical flaw undermines the app's cross-platform promise and affects user trust.

In-App Advertising

Technical Glitches

Frequent glitches, such as screen flashing and project errors, hinder the app's usability and reliability. These technical issues detract from the user experience and need urgent resolution.

Lack of Tutorials

The absence of tutorials or guidance makes the app difficult to navigate, especially for beginners. This gap in user support leads to confusion and a steep learning curve.

Quotes of the week

Hear from some of the most impactful users to drive changes

I was inspired by the app as it helped solve a huge problem with my parents' flat. We didn’t know how to place the furniture in the bedroom, and Planner 5D helped plan the entire interior design.

kio-94

I started a 3-day free trial, but the moment I started it, I was charged the yearly fee of 70€. Disappointed.

damnmariux

The app is intuitive and easy for non-professionals, but as a specialist, I missed the ability to close closet doors and couldn't find a tool to place dimensions for drawing plans.

I.D.S. design

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The quotes of the week

Hear from some of the most impactful users to drive changes

I was inspired by the app as it helped solve a huge problem with my parents' flat. We didn’t know how to place the furniture in the bedroom, and Planner 5D helped plan the entire interior design.

Candice Wu

App Store

I started a 3-day free trial, but the moment I started it, I was charged the yearly fee of 70€. Disappointed.

Kelly Williams

Google Play

The app is intuitive and easy for non-professionals, but as a specialist, I missed the ability to close closet doors and couldn't find a tool to place dimensions for drawing plans.

Koray Okumus

Google Play

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User Experience Report

Report Date

Planner 5D: AI Home Design

Top Insights This Week

Subscription Confusion

Limited Free Features

Technical Glitches

Complex User Interface

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts