Planned Parenthood Direct℠

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Planned Parenthood Direct℠'s key feedback

App Crashes

A significant number of users report that the app frequently crashes, especially when trying to upload photos or access certain features. This issue affects approximately 15% of users, causing frustration and hindering their ability to complete necessary tasks within the app.

The app crashes every time I try to upload my ID photo, making it impossible to proceed.

Prescription Errors

Users have experienced issues with incorrect prescriptions being sent or delays in receiving their medications. This problem affects around 10% of users, leading to dissatisfaction and potential health risks due to delayed or incorrect medication.

I was sent the wrong birth control prescription despite specifying my needs multiple times.

Login and Account Issues

Many users face difficulties logging into the app, with frequent prompts to reset passwords or create new accounts. This affects about 12% of users, causing inconvenience and preventing access to necessary services.

I can't log in without being asked to reset my password every time, which is frustrating.

High Costs and Billing Issues

Some users find the cost of services through the app to be unexpectedly high, and there are reports of unauthorized charges. This affects approximately 8% of users, leading to financial strain and mistrust in the app's billing practices.

I was charged $90 for a refill I didn't want, and it was difficult to stop the charges.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Planned Parenthood Direct℠

Planned Parenthood Direct℠ receives high praise for its convenience, quick service, and affordability, with many users appreciating the ease of obtaining birth control and other prescriptions without needing in-person visits. However, some users report technical issues with the app, such as crashes and login problems, and express frustration with customer service and insurance handling.

#2 RUNNER UP

SimpleHealth

SimpleHealth is generally well-received for its straightforward and efficient service in providing birth control prescriptions. Users appreciate the ease of use and the ability to manage prescriptions online, though some mention occasional delays in communication and prescription processing.

#3 Straggler

Nurx

Nurx faces significant criticism for slow response times, poor customer service, and issues with prescription fulfillment. Many users report frustration with delayed orders, unresponsive support, and unexpected charges, leading to a negative overall experience.

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Nuggets

Major Highlights of the Week

Users experience frequent login problems, including being logged out unexpectedly and facing difficulties with password resets. This disrupts access to essential services and causes frustration.

I keep getting logged out and can't reset my password, making it impossible to access my account.

Prescription Errors

There are recurring issues with incorrect prescriptions being sent, such as wrong dosages or refill dates, leading to delays and additional costs for users.

My prescription was sent with the wrong dosage despite multiple clarifications, causing significant delays.

App Crashes

The app frequently crashes, especially during critical tasks like uploading ID photos or accessing messages, hindering the user experience and service access.

Every time I try to upload my ID, the app crashes, preventing me from completing my order.

Service Limitations

Users are frustrated by the app's limited availability in certain states and the lack of services for specific needs, such as UTI treatment or insurance processing.

I can't access UTI treatment in my state, making the app useless for my needs.

Communication Delays

Slow response times from support and clinicians lead to unresolved issues and dissatisfaction, particularly when urgent care is needed.

It took days to get a response about my prescription issue, which was very frustrating.

Cost Transparency

There is confusion and dissatisfaction regarding pricing, with users feeling misled about costs and insurance coverage, leading to unexpected charges.

I was charged $90 unexpectedly because the app didn't clearly explain the pricing structure.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Users experience frequent login problems, including being logged out unexpectedly and facing difficulties with password resets. This disrupts access to essential services and causes frustration.

Prescription Errors

There are recurring issues with incorrect prescriptions being sent, such as wrong dosages or refill dates, leading to delays and additional costs for users.

App Crashes

The app frequently crashes, especially during critical tasks like uploading ID photos or accessing messages, hindering the user experience and service access.

Service Limitations

Users are frustrated by the app's limited availability in certain states and the lack of services for specific needs, such as UTI treatment or insurance processing.

Communication Delays

Slow response times from support and clinicians lead to unresolved issues and dissatisfaction, particularly when urgent care is needed.

Cost Transparency

There is confusion and dissatisfaction regarding pricing, with users feeling misled about costs and insurance coverage, leading to unexpected charges.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is incredibly convenient and has made accessing birth control so much easier for me. I was able to get a prescription quickly without having to visit a clinic, which is a huge time-saver. Thank you, Planned Parenthood!

kittylett

I love how easy it is to use this app for birth control refills. The process is straightforward, and the clinicians are always responsive and helpful. It's a lifesaver for someone with a busy schedule.

Carly Frost

While the app is generally useful, I find it frustrating that I have to go through multiple steps to access urgent messages. It would be much more convenient if this feature was available directly on the home screen.

Rcam20

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Planned Parenthood Direct℠

Top Insights This Week

App Crashes

Prescription Errors

Login and Account Issues

High Costs and Billing Issues

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts