BeautyPlus - AI Photo Editor

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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BeautyPlus - AI Photo Editor

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of BeautyPlus - AI Photo Editor's key feedback

1

Subscription Frustration

Many users are frustrated with the shift from free features to subscription-only access, with approximately 30% of users expressing dissatisfaction over the removal of ad-based unlocks and the push towards paid subscriptions. This change has led to feelings of exclusion among users who cannot afford the premium plan.

I used to watch ads to unlock features, but now I'm forced to pay for a subscription, which is disappointing.

2

Performance Issues

Around 20% of users report performance issues such as lagging, glitches, and slow AI processing, which significantly hinder the app's usability and user experience. These technical problems have led to dissatisfaction, especially among paying subscribers.

The app is so laggy that none of the features work, making it unusable despite paying for it.

3

Photo Quality Concerns

Approximately 15% of users have noticed a decline in photo quality, with images appearing washed out or blurry after updates or reinstallation. This issue affects users' trust in the app's ability to maintain high-quality edits.

After reinstalling, my photos are not as high quality as before, appearing washed out and blurry.

4

Billing and Payment Issues

About 10% of users have encountered unexpected charges or difficulties with the billing process, leading to frustration and mistrust. Some users feel misled by the app's free trial offers, which result in unexpected charges.

I downloaded the app for a free trial, but was surprised by a $59.99 charge shortly after.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

PicsArt
PicsArt is highly praised for its extensive editing features and ease of use, making it a favorite among users for creative projects. However, some users express frustration over subscription costs and issues with customer support.

#2 RUNNER UP

BeautyPlus - AI Photo Editor
BeautyPlus receives mixed feedback; users appreciate its AI features and ease of use, but many are frustrated with the shift to subscription-based access for previously free features, leading to dissatisfaction among long-time users.

#3 Straggler

FaceApp
FaceApp is appreciated for its unique features like smile adjustments and face swaps, but users are unhappy with the high subscription costs and issues with customer service, leading to a decline in user satisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
PicsArt
#1 Users Choice
PicsArt is highly praised for its extensive editing features and ease of use, making it a favorite among users for creative projects. However, some users express frustration over subscription costs and issues with customer support.
BeautyPlus - AI Photo Editor
#2 Runner-up
BeautyPlus receives mixed feedback; users appreciate its AI features and ease of use, but many are frustrated with the shift to subscription-based access for previously free features, leading to dissatisfaction among long-time users.
FaceApp
#3 Straggler
FaceApp is appreciated for its unique features like smile adjustments and face swaps, but users are unhappy with the high subscription costs and issues with customer service, leading to a decline in user satisfaction.

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Nuggets

Major Highlights of the Week

Subscription Frustration
Users are frustrated with the shift from free features to subscription-only access, feeling that the app has become too focused on monetization. This change has alienated long-time users who valued the previous ad-supported model.
I used to love this app, but now almost all features require a subscription, which is disappointing.
Ad Unlock Removal
The removal of the option to watch ads to unlock premium features has upset users who relied on this feature to access content without paying. This change is perceived as a loss of accessibility and balance, driving users to consider alternative apps.
The ad unlock system was perfect for those who couldn't afford subscriptions, and its removal has ruined the experience.
Quality Degradation
Users report a decline in photo quality after re-downloading the app, with images appearing washed out and blurry despite using the highest resolution settings. This issue has led to dissatisfaction and consideration of switching to other apps.
After re-downloading, my photos are not as high quality as before, even with the highest resolution setting.
Persistent Lagging
The app's performance has degraded, with users experiencing significant lag and glitches, particularly when using the live camera feature. This has rendered the app unusable for some, leading to frustration and potential loss of paying customers.
The app is so laggy now that none of the features work, making it unusable.
Unauthorized Charges
Users have encountered unexpected charges despite not using the app or during the free trial period, leading to accusations of deceptive billing practices. This has resulted in distrust and negative perceptions of the app's payment system.
I was charged $59.99 despite the app not working and deleting it within minutes.
Customer Support Issues
Users are unable to reach customer support for resolving issues like unwanted automatic changes and billing problems. This lack of accessible support has led to frustration and abandonment of the app.
No one can be reached for customer service, and I'm giving up on it.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Frustration
Users are frustrated with the shift from free features to subscription-only access, feeling that the app has become too focused on monetization. This change has alienated long-time users who valued the previous ad-supported model.
Ad Unlock Removal
The removal of the option to watch ads to unlock premium features has upset users who relied on this feature to access content without paying. This change is perceived as a loss of accessibility and balance, driving users to consider alternative apps.
Quality Degradation
Users report a decline in photo quality after re-downloading the app, with images appearing washed out and blurry despite using the highest resolution settings. This issue has led to dissatisfaction and consideration of switching to other apps.
Persistent Lagging
The app's performance has degraded, with users experiencing significant lag and glitches, particularly when using the live camera feature. This has rendered the app unusable for some, leading to frustration and potential loss of paying customers.
Unauthorized Charges
Users have encountered unexpected charges despite not using the app or during the free trial period, leading to accusations of deceptive billing practices. This has resulted in distrust and negative perceptions of the app's payment system.
Customer Support Issues
Users are unable to reach customer support for resolving issues like unwanted automatic changes and billing problems. This lack of accessible support has led to frustration and abandonment of the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

I have had this app for many years but I rarely use it. After subscribing for a year, I was charged $63.74, yet it didn't perform any better. The AI kept spinning for nearly 30 minutes with nothing happening. The features are nothing special, and it was a waste of money to buy this subscription.
Ok but not okay
This app was my go-to for photo editing but now it’s GREEDY and has no option for watching ads to unlock features vs paying money. It was a perfect middle ground and removal of this feature has ruined the app experience.
RekkaZor
I used to love this app but then I undownloaded it for a couple of days and redownloaded. I don’t know why, but whenever I go to take a video of myself in this app the brightness of my phone goes up and whenever I try to put it back down it automatically raises. I hate how this looks and I don’t know how to fix it.
izzoegg

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The quotes of the week

Hear from some of the most impactful users to drive changes
I have had this app for many years but I rarely use it. After subscribing for a year, I was charged $63.74, yet it didn't perform any better. The AI kept spinning for nearly 30 minutes with nothing happening. The features are nothing special, and it was a waste of money to buy this subscription.
Candice Wu
App Store
This app was my go-to for photo editing but now it’s GREEDY and has no option for watching ads to unlock features vs paying money. It was a perfect middle ground and removal of this feature has ruined the app experience.
Kelly Williams
Google Play
I used to love this app but then I undownloaded it for a couple of days and redownloaded. I don’t know why, but whenever I go to take a video of myself in this app the brightness of my phone goes up and whenever I try to put it back down it automatically raises. I hate how this looks and I don’t know how to fix it.
Koray Okumus
Google Play

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