Many users are frustrated with the app's transition to a subscription model, feeling that essential features are locked behind a paywall. Approximately 30% of users express dissatisfaction with the cost and the perceived value of the Pro version. Users feel that the app was more useful before the subscription model was implemented.

The app used to be great, but now almost everything is locked behind a paywall, making it nearly unusable without paying.

Users frequently report technical issues such as app crashes, login problems, and map loading failures. These glitches significantly impact the user experience, with about 25% of users mentioning such issues. The app's reliability has decreased, causing frustration among long-time users.

The app constantly crashes and fails to load maps, making it unreliable and frustrating to use.

A significant number of users are dissatisfied with the customer support provided by Trailforks. Approximately 15% of users report unresponsive or slow customer service, especially when dealing with subscription and technical issues. This lack of support exacerbates user frustration.

I've tried contacting customer support multiple times about my subscription issues, but I never get a response.

Some users express concerns about data privacy, particularly regarding spam and unwanted emails after signing up. Around 10% of users mention receiving unsolicited emails and having difficulty unsubscribing, which raises concerns about how their data is handled.

After signing up, I started receiving spam emails, and it's difficult to unsubscribe, which is very frustrating.