Text Free: Second Call Number

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Text Free: Second Call Number's key feedback

Verification Code Paywall

A significant number of users, approximately 30%, are frustrated by the requirement to pay $9.99/month to receive verification codes, which they feel contradicts the app's 'free' claim.

I needed a verification code, but the app demanded a $9.99 subscription to access it, which is misleading for a 'free' app.

Intrusive Advertisements

Around 25% of users report that excessive and intrusive ads disrupt their experience, often preventing them from answering calls or sending texts promptly.

The app bombards you with ads, making it impossible to answer calls or send messages without interruption.

Call Quality Issues

Approximately 20% of users experience poor call quality, including dropped calls and echoing, even with strong Wi-Fi connections, making the app unreliable for voice communication.

Calls are constantly dropping or echoing, making it impossible to have a clear conversation.

Account Access Problems

About 15% of users face issues with account access, including being unable to log in or having their accounts unexpectedly restricted without clear reasons.

I was suddenly locked out of my account with no explanation, and customer support was unhelpful.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

TextNow

TextNow receives mixed feedback, with users appreciating its free service and ease of use, but many complain about excessive ads, poor call quality, and account issues. Some users report being banned without explanation, and others find the app unreliable for important tasks.

#2 RUNNER UP

Google Voice

Google Voice is praised for its utility as a backup number and its voicemail transcription, but users frequently encounter technical issues, such as glitches during setup and problems with message delivery. Many users express frustration with the lack of support and the app's unreliability for business use.

#3 Straggler

Text Free: Second Call Number

Text Free: Second Call Number receives mixed reviews, with users appreciating its free texting and calling features, but many criticize the app for poor call quality, frequent ads, and issues with verification codes. Some users find the app unreliable, with problems like dropped calls and difficulty receiving texts.

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Nuggets

Major Highlights of the Week

Verification Paywall

Users are frustrated that receiving verification codes requires a $10 subscription, which contradicts the app's 'free' claim. This paywall for a basic feature is seen as misleading and a barrier to usability.

I needed a verification code, but it required a $10 subscription, which is not free.

Intrusive Ads

The frequency and intrusiveness of ads disrupt the user experience, especially during calls and texts, making the app nearly unusable for some. Users find it unacceptable that ads interfere with basic functionality.

Ads pop up during calls, making it impossible to use the app effectively.

Account Restrictions

Accounts are being restricted or banned without clear reasons, leaving users unable to access their numbers or resolve issues. This lack of transparency and support is causing significant user dissatisfaction.

My account was restricted for no reason, and support won't help me fix it.

Call Quality Issues

Users experience frequent call drops, poor audio quality, and connectivity issues, even with strong Wi-Fi signals. This inconsistency undermines the app's reliability as a communication tool.

Calls drop constantly, and the audio quality is poor despite a strong Wi-Fi connection.

Frequent login errors and account creation issues prevent users from accessing the app, leading to frustration and abandonment. Error codes like 7063 and 7064 are common and unresolved.

I can't log in due to error 7063, and support hasn't resolved it.

Misleading Free Claim

The app's claim of being 'free' is misleading, as many essential features require a paid subscription. Users feel deceived by the need to pay for basic functionalities like verification codes.

The app isn't free; you have to pay for verification codes, which is misleading.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Verification Paywall

Intrusive Ads

Account Restrictions

Call Quality Issues

Users experience frequent call drops, poor audio quality, and connectivity issues, even with strong Wi-Fi signals. This inconsistency undermines the app's reliability as a communication tool.

Frequent login errors and account creation issues prevent users from accessing the app, leading to frustration and abandonment. Error codes like 7063 and 7064 are common and unresolved.

Misleading Free Claim

The app's claim of being 'free' is misleading, as many essential features require a paid subscription. Users feel deceived by the need to pay for basic functionalities like verification codes.

Quotes of the week

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The app is misleading as it requires a $10 fee to receive verification codes, which should be clearly stated upfront. This makes it less of a 'free' app as advertised.

Toddlyyy

The app is great for texting, but the call quality is poor with frequent drops and echoes, even with a strong WiFi connection. This affects its reliability as a communication tool.

TERRORISM911

I appreciate the app for providing a second number, but the intrusive ads make it difficult to use effectively. Reducing ad frequency or size could improve user experience.

Tuck Taggots

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is misleading as it requires a $10 fee to receive verification codes, which should be clearly stated upfront. This makes it less of a 'free' app as advertised.

Candice Wu

App Store

The app is great for texting, but the call quality is poor with frequent drops and echoes, even with a strong WiFi connection. This affects its reliability as a communication tool.

Kelly Williams

Google Play

I appreciate the app for providing a second number, but the intrusive ads make it difficult to use effectively. Reducing ad frequency or size could improve user experience.

Koray Okumus

Google Play

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User Experience Report

Report Date

Text Free: Second Call Number

Top Insights This Week

Verification Code Paywall

Intrusive Advertisements

Call Quality Issues

Account Access Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts