Text Free: Second Call Number

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of Text Free: Second Call Number's key feedback

Login Issues

A significant number of users, approximately 20%, report being unable to log back into their accounts after being logged out, which disrupts their communication with friends and family.

I can't log back into my account after being logged out, and it's frustrating.

Call Quality Problems

Around 15% of users experience poor call quality, with issues such as echoes, missed calls, and bad reception, making it difficult to have clear conversations.

The call quality is terrible, with echoes and missed calls making it unusable.

Verification Code Paywall

Approximately 25% of users are frustrated by the inability to receive verification codes without paying for a subscription, which they feel is misleading for a 'free' app.

I can't receive verification codes without paying, which feels like a scam.

Account Restrictions

About 10% of users report unexpected account restrictions or bans without clear reasons, leading to dissatisfaction and concerns over privacy and freedom of speech.

My account was restricted for no reason, and I can't access my messages.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

TextNow

TextNow receives mixed feedback, with users appreciating its affordability and basic functionality, but many complain about frequent technical issues, poor call quality, and intrusive ads. Some users report being charged unexpectedly and facing difficulties with customer support.

#2 RUNNER UP

Text Free: Second Call Number

Text Free: Second Call Number has a mix of positive and negative reviews. Users appreciate its free calling and texting features, but many are frustrated by the paywall for verification codes and account access issues. Complaints about call quality and unexpected charges are also common.

#3 Straggler

Google Voice

Google Voice is praised for its integration with Google services and being a free option, but users frequently report bugs, slow performance, and lack of support for new features. Many users express frustration with the app's reliability and the lack of customer service.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Refund Delays

Users experience significant delays in receiving refunds, impacting their ability to make other purchases. This delay in refund processing can lead to customer dissatisfaction and financial inconvenience.

I spent ten dollars on nothing and won't get it back until next month, which is frustrating.

Users face persistent login issues, even after password resets, preventing access to their accounts. This technical barrier disrupts user experience and communication with contacts.

After resetting my password, I still can't log back into my account, which is disappointing.

Call Quality Problems

The app suffers from poor call quality, including echoes and dropped calls, making conversations difficult. This issue undermines the app's core functionality and user satisfaction.

Every call has an echo for the other person, making it hard to communicate.

Verification Code Paywall

Verification codes are locked behind a paywall, contradicting the app's 'free' service claim. This unexpected cost can lead to user frustration and perceptions of false advertising.

You can't use this number for verification without paying $9.99 a month.

Account Restrictions

Accounts are being restricted without clear reasons, affecting user access and trust. This lack of transparency in account management can lead to user dissatisfaction and attrition.

My account was restricted for no reason, and I was still charged $10.

Subscription Confusion

There is confusion over subscription options and pricing, with discrepancies between the app and App Store. This inconsistency can lead to user frustration and perceptions of deceptive practices.

I paid $10 for a monthly subscription, but the App Store shows a weekly option for $5.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Refund Delays

Users face persistent login issues, even after password resets, preventing access to their accounts. This technical barrier disrupts user experience and communication with contacts.

Call Quality Problems

The app suffers from poor call quality, including echoes and dropped calls, making conversations difficult. This issue undermines the app's core functionality and user satisfaction.

Verification Code Paywall

Verification codes are locked behind a paywall, contradicting the app's 'free' service claim. This unexpected cost can lead to user frustration and perceptions of false advertising.

Account Restrictions

Accounts are being restricted without clear reasons, affecting user access and trust. This lack of transparency in account management can lead to user dissatisfaction and attrition.

Subscription Confusion

There is confusion over subscription options and pricing, with discrepancies between the app and App Store. This inconsistency can lead to user frustration and perceptions of deceptive practices.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app works fine for texting, but the call quality is terrible. I've tried multiple numbers, and it's always the same. Avoid this app if you need to make calls.

Burotty

Text Free restricted my account for no reason and still charged me $10 even though I’m not able to access my account!

Jt ;)

Users be aware before purchase: Multifactor authentications (MFA) cost extra. I'm not saying that had I known I would not have purchased, but I think slipping this in post-purchase is sleazy.

tlmurray

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app works fine for texting, but the call quality is terrible. I've tried multiple numbers, and it's always the same. Avoid this app if you need to make calls.

Candice Wu

App Store

Text Free restricted my account for no reason and still charged me $10 even though I’m not able to access my account!

Kelly Williams

Google Play

Users be aware before purchase: Multifactor authentications (MFA) cost extra. I'm not saying that had I known I would not have purchased, but I think slipping this in post-purchase is sleazy.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Text Free: Second Call Number

Top Insights This Week

Login Issues

Call Quality Problems

Verification Code Paywall

Account Restrictions

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts