Phone Tracker - Family Locator

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Phone Tracker - Family Locator

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Phone Tracker - Family Locator's key feedback

1

Misleading Advertising

Many users feel misled by the app's advertising, which suggests that tracking can be done without the other party's consent. Approximately 20% of users express frustration over this misleading information, leading to requests for refunds. This issue highlights a significant gap between user expectations and the app's actual functionality.

The app's advertising is deceptive, as it implies you can track someone without their consent, which is not true.

2

Subscription Issues

Users frequently report problems with the subscription model, including unexpected charges and difficulties in canceling subscriptions. About 15% of users mention being charged without consent or facing hurdles in obtaining refunds, indicating a need for clearer subscription management and customer support.

I was charged for a subscription I didn't want, and it's impossible to get a refund or contact support.

3

Inaccurate Location Tracking

A significant number of users, around 25%, report issues with the app's location accuracy, with locations often being outdated or incorrect. This undermines the app's primary function of providing real-time location tracking, leading to user dissatisfaction.

The app often shows incorrect locations, saying I'm somewhere I'm not, which is very frustrating.

4

Privacy Concerns

There are concerns about privacy and data security, with some users worried about the app's data sharing practices. Approximately 10% of users express discomfort with the amount of personal data required and the potential for misuse, highlighting the need for better transparency and privacy assurances.

The app requires too much personal data and feels intrusive, raising privacy concerns.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Life360
Life360 receives high praise for its reliability and comprehensive features, such as real-time location tracking and crash detection, which provide peace of mind for families. However, some users express frustration with recent updates and the introduction of unnecessary features like the '67' button, which they find distracting.

#2 RUNNER UP

Phone Tracker - Family Locator
Phone Tracker - Family Locator is appreciated for its ease of use and effectiveness in tracking family members, but users report issues with app crashes and inaccuracies in location updates. Some users are also concerned about privacy and the app's data-sharing practices.

#3 Straggler

One Way GPS Tracker
One Way GPS Tracker is criticized for its lack of reliability and frequent crashes, with many users reporting that the app fails to provide accurate location data. The app's requirement for both parties to have the app installed is also seen as a major drawback.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Life360
#1 Users Choice
Life360 receives high praise for its reliability and comprehensive features, such as real-time location tracking and crash detection, which provide peace of mind for families. However, some users express frustration with recent updates and the introduction of unnecessary features like the '67' button, which they find distracting.
Phone Tracker - Family Locator
#2 Runner-up
Phone Tracker - Family Locator is appreciated for its ease of use and effectiveness in tracking family members, but users report issues with app crashes and inaccuracies in location updates. Some users are also concerned about privacy and the app's data-sharing practices.
One Way GPS Tracker
#3 Straggler
One Way GPS Tracker is criticized for its lack of reliability and frequent crashes, with many users reporting that the app fails to provide accurate location data. The app's requirement for both parties to have the app installed is also seen as a major drawback.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Misleading Advertising
The app's advertising suggests users can track others by simply entering a phone number, but it requires the other party to download the app and accept an invitation, leading to user frustration and claims of deception.
I was misled into thinking I could track a phone with just a number, but it requires the other person to accept an invite.
Unauthorized Charges
Users experience unauthorized charges and difficulties in obtaining refunds, with some reporting being charged multiple times despite not subscribing or after canceling the service.
I was charged for a subscription I didn't authorize and can't get a refund.
Privacy Concerns
There are significant privacy concerns as users report the app being used for unauthorized surveillance, contradicting its stated purpose of requiring consent for tracking.
The app was used to track someone without their knowledge, raising serious privacy issues.
Inaccurate Tracking
The app frequently provides inaccurate location data, showing users in incorrect locations or failing to update in real-time, which undermines its reliability as a tracking tool.
The app showed my location as miles away from where I actually was.
Excessive Battery Drain
Users report that the app significantly drains battery life, making it impractical for continuous use, especially when location services are required to be always on.
The app drains my battery so fast that I can't keep it running all day.
Poor Customer Support
Users face challenges with customer support, often encountering unhelpful automated responses and a lack of direct assistance, especially when dealing with account or billing issues.
I couldn't get any real help from customer support, just automated responses.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Misleading Advertising
The app's advertising suggests users can track others by simply entering a phone number, but it requires the other party to download the app and accept an invitation, leading to user frustration and claims of deception.
Unauthorized Charges
Users experience unauthorized charges and difficulties in obtaining refunds, with some reporting being charged multiple times despite not subscribing or after canceling the service.
Privacy Concerns
There are significant privacy concerns as users report the app being used for unauthorized surveillance, contradicting its stated purpose of requiring consent for tracking.
Inaccurate Tracking
The app frequently provides inaccurate location data, showing users in incorrect locations or failing to update in real-time, which undermines its reliability as a tracking tool.
Excessive Battery Drain
Users report that the app significantly drains battery life, making it impractical for continuous use, especially when location services are required to be always on.
Poor Customer Support
Users face challenges with customer support, often encountering unhelpful automated responses and a lack of direct assistance, especially when dealing with account or billing issues.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's misleading advertising is frustrating. It suggests you can track someone just by entering their phone number, but it actually requires the other person to download the app and accept an invite. This is deceptive and not what I expected.
C Daniel
The app is great for keeping track of family members, but the constant pop-up ads are annoying, especially during emergencies. It would be better if the app allowed users to choose whether they want notifications or not.
A Google user
I subscribed to the app, but it keeps asking me to subscribe again when I try to use it. This is frustrating and makes me feel like I'm being scammed.
Luckperson

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app's misleading advertising is frustrating. It suggests you can track someone just by entering their phone number, but it actually requires the other person to download the app and accept an invite. This is deceptive and not what I expected.
Candice Wu
App Store
The app is great for keeping track of family members, but the constant pop-up ads are annoying, especially during emergencies. It would be better if the app allowed users to choose whether they want notifications or not.
Kelly Williams
Google Play
I subscribed to the app, but it keeps asking me to subscribe again when I try to use it. This is frustrating and makes me feel like I'm being scammed.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
We've rebranded to Clarity. A new era of premium customer experience starts here.
Check out OnClarity.com.