Pets4Homes: Dogs, Cats, Pets

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Pets4Homes: Dogs, Cats, Pets

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Pets4Homes: Dogs, Cats, Pets's key feedback

1

App Glitches

Many users report that the app is glitchy, with issues such as crashing, freezing, and slow loading times. Approximately 30% of users seem to be affected by these technical problems, which significantly hinder their experience. Example: 'The app keeps crashing so you have to delete and re-download every day.'

The app keeps crashing so you have to delete and re-download every day.

2

Messaging Issues

Users frequently encounter problems with the messaging feature, including glitches that reorder letters and prevent scrolling in longer messages. This affects around 20% of users, making communication with breeders and potential buyers frustrating. Example: 'Messaging is horrendously glitchy, reordering letters as you type.'

Messaging is horrendously glitchy, reordering letters as you type.

3

Login Problems

A significant number of users experience issues with logging in, often being logged out unexpectedly or unable to log in at all. This affects about 15% of users, causing inconvenience and preventing them from using the app effectively. Example: 'I can't get this app to work at all, it won't accept my login details.'

I can't get this app to work at all, it won't accept my login details.

4

High Costs

Users express dissatisfaction with the high costs associated with posting and boosting adverts, as well as the overall expense of using the app. Approximately 10% of users mention feeling that the app is becoming increasingly expensive. Example: 'Such a rip-off site, it gets more expensive every time one uses it.'

Such a rip-off site, it gets more expensive every time one uses it.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Petfinder
Petfinder receives high praise for its ability to connect pets with new homes, with users appreciating its ease of use and the variety of pets available. However, many users report significant issues with the app's functionality, such as search filters not working, frequent crashes, and location-based search problems, which detract from the overall experience.

#2 RUNNER UP

Pets4Homes: Dogs, Cats, Pets
Pets4Homes is appreciated for its user-friendly interface and the ability to easily find and contact breeders. Users commend the app for its secure payment options and additional features like pet insurance. However, some users experience technical issues such as app crashes and glitches, and there are complaints about the cost of boosting ads and customer service.

#3 Straggler

Gumtree Pets
Gumtree Pets is criticized for its poor customer service, frequent app crashes, and issues with scams and counterfeit products. Users express frustration with the app's functionality, including problems with messaging and ad management, and feel that the platform prioritizes data collection over user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Petfinder
#1 Users Choice
Petfinder receives high praise for its ability to connect pets with new homes, with users appreciating its ease of use and the variety of pets available. However, many users report significant issues with the app's functionality, such as search filters not working, frequent crashes, and location-based search problems, which detract from the overall experience.
Pets4Homes: Dogs, Cats, Pets
#2 Runner-up
Pets4Homes is appreciated for its user-friendly interface and the ability to easily find and contact breeders. Users commend the app for its secure payment options and additional features like pet insurance. However, some users experience technical issues such as app crashes and glitches, and there are complaints about the cost of boosting ads and customer service.
Gumtree Pets
#3 Straggler
Gumtree Pets is criticized for its poor customer service, frequent app crashes, and issues with scams and counterfeit products. Users express frustration with the app's functionality, including problems with messaging and ad management, and feel that the platform prioritizes data collection over user experience.

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Nuggets

Major Highlights of the Week

Glitchy Messaging
The app's messaging feature is plagued with glitches, causing letters to reorder and preventing users from scrolling through longer messages. This disrupts communication between buyers and breeders, leading to frustration and potential loss of sales.
Typing messages is impossible as letters keep rearranging, and I can't scroll to see what I'm writing.
Login Issues
Users face persistent login problems, with the app frequently logging them out and requiring repeated logins, which hinders their ability to manage their accounts and access saved searches or favorites. This issue significantly impacts user retention and satisfaction.
I have to log in every time I open the app, which is incredibly frustrating.
Boosting Ads Problem
Despite paying for ad boosts, users find their ads not appearing in the boosted section, leading to suspicions of fraudulent activity and dissatisfaction with the service. This undermines trust in the app's monetization features.
App Crashes
Frequent app crashes force users to delete and reinstall the app daily, disrupting their experience and causing frustration. This technical instability can deter users from continuing to use the app.
The app crashes constantly, requiring daily reinstallation.
Unresponsive Customer Service
Users report that customer service is unresponsive, failing to address inquiries or provide explanations for issues like blocked ads. This lack of support damages the app's reputation and user trust.
Customer service never responds to my inquiries about blocked ads.
Data Privacy Concerns
There are concerns about data privacy, with users uneasy about the app's control over their photos and personal information. This could lead to a loss of user trust and reluctance to engage with the app.
Why does the app keep my photos for their use without compensation?
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Glitchy Messaging
The app's messaging feature is plagued with glitches, causing letters to reorder and preventing users from scrolling through longer messages. This disrupts communication between buyers and breeders, leading to frustration and potential loss of sales.
Login Issues
Users face persistent login problems, with the app frequently logging them out and requiring repeated logins, which hinders their ability to manage their accounts and access saved searches or favorites. This issue significantly impacts user retention and satisfaction.
Boosting Ads Problem
Despite paying for ad boosts, users find their ads not appearing in the boosted section, leading to suspicions of fraudulent activity and dissatisfaction with the service. This undermines trust in the app's monetization features.
App Crashes
Frequent app crashes force users to delete and reinstall the app daily, disrupting their experience and causing frustration. This technical instability can deter users from continuing to use the app.
Unresponsive Customer Service
Users report that customer service is unresponsive, failing to address inquiries or provide explanations for issues like blocked ads. This lack of support damages the app's reputation and user trust.
Data Privacy Concerns
There are concerns about data privacy, with users uneasy about the app's control over their photos and personal information. This could lead to a loss of user trust and reluctance to engage with the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has become really difficult to use! Messaging is horrendously glitchy, and it repeatedly reorders letters as you type them. So frustrating!
LjScp
The app keeps crashing so you have to delete and re-download every day. It's frustrating considering I paid for a boost for my ad.
scfcjord
A fantastic amount of animals on the app and really popular, but this app feels like it’s been designed by a 10yr old. Clunky, glitchy, inconsistent, basic functionality missing.
PaulM-MTB

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app has become really difficult to use! Messaging is horrendously glitchy, and it repeatedly reorders letters as you type them. So frustrating!
Candice Wu
App Store
The app keeps crashing so you have to delete and re-download every day. It's frustrating considering I paid for a boost for my ad.
Kelly Williams
Google Play
A fantastic amount of animals on the app and really popular, but this app feels like it’s been designed by a 10yr old. Clunky, glitchy, inconsistent, basic functionality missing.
Koray Okumus
Google Play

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