Petco: The Pet Parents Partner

User Experience Report

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Petco: The Pet Parents Partner

Top Insights This Week

Week of May 27th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Petco: The Pet Parents Partner's key feedback

1

App Performance Issues

A significant number of users, approximately 40%, report that the app is slow, crashes frequently, and has long loading times, making it frustrating to use. This affects their ability to complete purchases and access features smoothly.

The app is incredibly slow and crashes often, making it difficult to complete any orders.

2

Login and Account Problems

Around 25% of users experience issues with logging in, being logged out unexpectedly, or having to repeatedly verify their identity, which disrupts their shopping experience and access to rewards.

I constantly get logged out and have to verify my identity multiple times, which is very frustrating.

3

Inaccurate Stock Information

Approximately 20% of users are frustrated by discrepancies between the app and in-store stock levels, leading to canceled orders and wasted time.

The app shows items as available, but during checkout, it says they're out of stock, which is very frustrating.

4

Rewards and Discounts Issues

About 15% of users report difficulties in applying rewards and discounts, with some stating that the app does not automatically load rewards or apply discounts correctly, leading to dissatisfaction.

The app doesn't apply my rewards automatically, and I often have to contact support to get them added.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Chewy
Chewy receives overwhelmingly positive feedback for its excellent customer service, fast shipping, and user-friendly app. Customers appreciate the convenience of auto-ship options and the wide selection of pet products. However, a few users have reported issues with order processing and account management.

#2 RUNNER UP

PetSmart
PetSmart's app is criticized for being slow and glitchy, with many users experiencing issues with logging in, checkout, and app crashes. Despite these technical problems, some users appreciate the in-store pickup option and the grooming services offered.

#3 Straggler

Petco: The Pet Parents Partner
Petco's app receives mixed feedback, with users praising the variety of services like grooming appointments and personalized pet care features. However, many users report issues with app speed, functionality, and unexpected fees, leading to frustration and dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Chewy
#1 Users Choice
Chewy receives overwhelmingly positive feedback for its excellent customer service, fast shipping, and user-friendly app. Customers appreciate the convenience of auto-ship options and the wide selection of pet products. However, a few users have reported issues with order processing and account management.
PetSmart
#2 Runner-up
PetSmart's app is criticized for being slow and glitchy, with many users experiencing issues with logging in, checkout, and app crashes. Despite these technical problems, some users appreciate the in-store pickup option and the grooming services offered.
Petco: The Pet Parents Partner
#3 Straggler
Petco's app receives mixed feedback, with users praising the variety of services like grooming appointments and personalized pet care features. However, many users report issues with app speed, functionality, and unexpected fees, leading to frustration and dissatisfaction.

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Nuggets

Major Highlights of the Week

Login Issues
Users experience persistent login problems, often being logged out unexpectedly or unable to sign in at all. This disrupts the user experience and prevents access to app features.
I can't log in to the app; it keeps redirecting me to a browser for sign-in.
Slow Performance
The app is frequently criticized for its slow loading times and laggy performance, which frustrates users and hinders their ability to complete tasks efficiently.
The app is incredibly slow, taking forever to load anything.
Checkout Failures
Users report frequent issues during the checkout process, including crashes and errors that prevent them from completing purchases, leading to abandoned carts.
I can't check out; the app crashes every time I try to complete my order.
Inaccurate Inventory
The app often displays incorrect inventory levels, showing items as available when they are not, causing frustration during the shopping process.
Items show as available in the app but are out of stock during checkout.
Rewards System Glitches
There are numerous complaints about the rewards system not functioning properly, with users unable to load or apply rewards during transactions.
I can't load my rewards; the app won't apply them at checkout.
Search Functionality Issues
The search feature is unreliable, often returning irrelevant results or failing to find items even when specific keywords are used.
Searching for 'cat food' brings up dog food and unrelated items.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users experience persistent login problems, often being logged out unexpectedly or unable to sign in at all. This disrupts the user experience and prevents access to app features.
Slow Performance
The app is frequently criticized for its slow loading times and laggy performance, which frustrates users and hinders their ability to complete tasks efficiently.
Checkout Failures
Users report frequent issues during the checkout process, including crashes and errors that prevent them from completing purchases, leading to abandoned carts.
Inaccurate Inventory
The app often displays incorrect inventory levels, showing items as available when they are not, causing frustration during the shopping process.
Rewards System Glitches
There are numerous complaints about the rewards system not functioning properly, with users unable to load or apply rewards during transactions.
Search Functionality Issues
The search feature is unreliable, often returning irrelevant results or failing to find items even when specific keywords are used.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is incredibly slow and often crashes during checkout, making it frustrating to use. It needs significant improvements to enhance user experience.
sparseneptune
Week of May 27th, 2025
I love the convenience of ordering online and picking up in-store, but the app's glitches and slow loading times make it a hassle. Please fix these issues to improve the shopping experience.
A Google user
Week of May 27th, 2025
The app's search function is poor, often showing irrelevant results. It would be great if the search could be more accurate and intuitive.
Lexiel7
Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is incredibly slow and often crashes during checkout, making it frustrating to use. It needs significant improvements to enhance user experience.
Candice Wu
App Store
I love the convenience of ordering online and picking up in-store, but the app's glitches and slow loading times make it a hassle. Please fix these issues to improve the shopping experience.
Kelly Williams
Google Play
The app's search function is poor, often showing irrelevant results. It would be great if the search could be more accurate and intuitive.
Koray Okumus
Google Play

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