The People’s Pension

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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The People’s Pension

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of The People’s Pension's key feedback

1

Login Errors

A significant number of users experience persistent login errors, often receiving an 'Oops, there's been an error' message, preventing them from accessing their accounts. Approximately 40% of users report this issue.

Every time I log in, it comes up with an error, making the app unusable.

2

Biometrics Requirement

The app forces users to set up biometrics for login, which some users find intrusive and unnecessary, leading to frustration. This issue affects around 15% of users.

I can't log in without using biometrics, which I don't want to use.

3

Startup Animation

Users are annoyed by the mandatory startup animation that delays the login process, with many finding it a waste of time. This affects about 10% of users.

The startup animation is annoying and wastes time before I can log in.

4

Screenshot Restrictions

Users are unable to take screenshots of their financial information due to DRM settings, which they find inconvenient for tracking their pension details. This issue impacts approximately 5% of users.

When I take a screenshot, the image is black, preventing me from saving my financial information.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Nest Pensions
Nest Pensions receives positive feedback for its user-friendly interface and recent updates that have improved functionality, including biometric login. However, some users still experience login issues and desire more detailed investment information.

#2 RUNNER UP

The People’s Pension
The People’s Pension app is criticized for frequent login issues, error messages, and a cumbersome user experience. While some users appreciate its layout and features, many find it unreliable and prefer using the website.

#3 Straggler

Smart Pension
Smart Pension is heavily criticized for its non-functional app, frequent crashes, and poor customer service. Users report being unable to log in or access their accounts, leading to frustration and consideration of alternative pension providers.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Nest Pensions
#1 Users Choice
Nest Pensions receives positive feedback for its user-friendly interface and recent updates that have improved functionality, including biometric login. However, some users still experience login issues and desire more detailed investment information.
The People’s Pension
#2 Runner-up
The People’s Pension app is criticized for frequent login issues, error messages, and a cumbersome user experience. While some users appreciate its layout and features, many find it unreliable and prefer using the website.
Smart Pension
#3 Straggler
Smart Pension is heavily criticized for its non-functional app, frequent crashes, and poor customer service. Users report being unable to log in or access their accounts, leading to frustration and consideration of alternative pension providers.

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Nuggets

Major Highlights of the Week

Verification Loop
Users face a frustrating loop during registration, requiring multiple verification codes and reference numbers that are not sent, preventing account setup.
I tried several times to register but kept needing a reference number that was never sent.
Login Animation
The login animation is seen as unnecessary and time-wasting, causing user frustration as it delays access to the app.
The login animation is ultra annoying and makes me wait for no reason.
Screenshot Restriction
Users are unable to take screenshots of their transactions, which is problematic for those needing records for official purposes.
I need to screenshot transactions for the pension ombudsman, but they’re all blacked out.
Biometrics Requirement
The app forces users to set up biometrics for login, which is inconvenient for those who prefer traditional login methods.
I can't login without using biometrics, which I don't want to use.
Persistent Errors
Many users encounter persistent 'Oops, there's an error' messages, rendering the app unusable for accessing account information.
Every time I log in, it comes up with an error, making the app unusable.
Country Limitation
The app restricts users to selecting only one country, which is misleading if the app is intended for broader use.
Completely useless unless you live in Ghana, as that's the only country you can select.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Verification Loop
Users face a frustrating loop during registration, requiring multiple verification codes and reference numbers that are not sent, preventing account setup.
Login Animation
The login animation is seen as unnecessary and time-wasting, causing user frustration as it delays access to the app.
Screenshot Restriction
Users are unable to take screenshots of their transactions, which is problematic for those needing records for official purposes.
Biometrics Requirement
The app forces users to set up biometrics for login, which is inconvenient for those who prefer traditional login methods.
Persistent Errors
Many users encounter persistent 'Oops, there's an error' messages, rendering the app unusable for accessing account information.
Country Limitation
The app restricts users to selecting only one country, which is misleading if the app is intended for broader use.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is completely non-functional following the last update. It seems like it wasn't tested at all before release, and there's no urgency to fix it.
BillWilm1982
The app is great and responsive, making it easy to check my pension status monthly. However, I can no longer screenshot my fund value, which I used to track performance.
NellisUK
The app is easy to use, but fund information is outdated. It's December, and I can only see performance up to May. Also, the login animation is unnecessary and time-wasting.
Airduct Ltd

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is completely non-functional following the last update. It seems like it wasn't tested at all before release, and there's no urgency to fix it.
Candice Wu
App Store
The app is great and responsive, making it easy to check my pension status monthly. However, I can no longer screenshot my fund value, which I used to track performance.
Kelly Williams
Google Play
The app is easy to use, but fund information is outdated. It's December, and I can only see performance up to May. Also, the login animation is unnecessary and time-wasting.
Koray Okumus
Google Play

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