A significant number of users (approximately 30%) report difficulties in obtaining refunds for unused balances or failed transactions. Many users feel that the refund process is cumbersome and often unresponsive, leading to frustration and financial loss.

I requested a refund for my unused balance, but they refused and kept my money.

Around 25% of users experience connectivity issues with the app, particularly in areas with weak WiFi or Bluetooth signals. This often results in failed transactions and an inability to use the machines, causing inconvenience and dissatisfaction.

Even though it’s Bluetooth enabled, it will only work with a strong WiFi connection, and my building’s WiFi in the laundry room goes out often.

Approximately 20% of users are frustrated by unexpected charges and hidden fees that are not clearly disclosed upfront. This lack of transparency leads to distrust and a perception of the app as deceptive.

Tons of hidden fees they do not disclose to you until you get the bill 6 months later.

About 25% of users express dissatisfaction with the customer service, describing it as unhelpful and slow to respond. Many users feel that their issues are not adequately addressed, leading to a negative overall experience.

Customer service is garbage. Can’t get issued refunds easily and have to email them outside of the app.