A significant number of users report issues with payments not being credited or being double-charged, affecting approximately 30% of users. This leads to frustration as users are unable to complete their transactions despite having funds in their accounts.

I deposited $10 and was NOT credited, and after putting another $10, again money accepted but no credit.

Many users express dissatisfaction with customer support, citing unresponsiveness and difficulty in resolving issues, impacting around 25% of users. This lack of effective support exacerbates user frustration when they encounter problems with the app.

I’ve been trying to get a hold of customer service, but nobody has gotten back to me, and I still have $10 on my account that I am unable to use.

Users frequently experience connectivity issues with machines, with about 20% of users reporting that the app fails to connect or authorize payments, leading to wasted time and inconvenience.

It typically takes four or five tries for it to sign me in, followed by several tries to recognize any laundry machines, and several more to actually connect to a machine.

There are complaints about the inability to get refunds or use leftover balances, affecting approximately 15% of users. This issue is particularly problematic for users who move or no longer need the app, as they are unable to retrieve their funds.

If your university switches laundry vendors, you do not get a refund, and after 90 days you can no longer ask to have your money returned.