PayByPhone Parking

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of PayByPhone Parking's key feedback

Payment Failures

Many users experience frequent payment failures, with transactions often being declined despite having valid payment methods. This issue affects approximately 20% of users, leading to frustration and parking fines.

I tried multiple cards and Google Pay, but the app kept saying payment failed.

Account and Login Issues

Users report difficulties with account creation, login, and password resets, often resulting in being unable to use the app. This problem affects around 15% of users, causing significant inconvenience.

I can't log in or reset my password, making the app unusable.

Excessive Ads and Fees

The app is criticized for displaying intrusive ads and charging unexpected fees, such as SMS notifications, which are not clearly disclosed. This affects about 10% of users, leading to dissatisfaction with the service.

The app charges for SMS notifications without clear disclosure, which feels sneaky.

Complex Setup Process

The initial setup process is considered overly complicated, with users needing to input extensive information and facing numerous pop-ups. This affects approximately 12% of users, making the app cumbersome to use.

It took 15 minutes to set up the app and enter all my details just to park.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SpotHero

SpotHero receives high praise for its convenience and ability to find affordable parking options, often at a discount compared to standard rates. Users appreciate the app's ease of use and effective customer service, although some have experienced issues with overbooking and customer support.

#2 RUNNER UP

ParkWhiz

ParkWhiz is appreciated for its user-friendly interface and ability to secure parking spots in advance, often at competitive prices. However, some users report issues with the app not working as expected, such as incorrect booking details and poor customer service response.

#3 Straggler

PayByPhone Parking

PayByPhone Parking receives mixed feedback, with users appreciating its convenience and ease of use, but many report technical issues such as app crashes, payment failures, and difficulties with vehicle selection. The app's reliability and customer support are areas of concern for users.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Payment Failures

Users experience frequent payment failures, even with valid cards, leading to fines and frustration. The app's payment gateway needs a robust overhaul to ensure seamless transactions.

Despite having 2 up-to-date payment methods, I consistently get a failed payment message.

Account Issues

Users face difficulties with account management, including login failures and inability to reset passwords, which hinders app usability. Streamlining account recovery processes is essential to improve user experience.

Excessive Ads

The app bombards users with ads and promotional offers, detracting from the core parking functionality. Reducing ad frequency and improving user focus on parking tasks could enhance satisfaction.

Why is the parking app trying to sell me McNuggets and life insurance?!

SMS Charges

Users are frustrated by unexpected SMS notification charges, which are not clearly disclosed. Transparent communication about optional fees is crucial to maintain trust.

I mean, it works but they charge $.20 for SMS reminders lol.

Location Errors

The app often misidentifies parking locations, leading to incorrect charges and potential fines. Enhancing location accuracy and user confirmation steps could mitigate these issues.

It frequently chooses locations I'm not in after I've paid, so my meter is still expired.

Complex Setup

The initial setup process is cumbersome, requiring excessive information and time, which is problematic for users in a hurry. Simplifying onboarding could significantly improve user adoption.

It should not take 15 minutes to download an app, create an account, type in card information with numerous pop-ups just to park on the street somewhere.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Payment Failures

Users experience frequent payment failures, even with valid cards, leading to fines and frustration. The app's payment gateway needs a robust overhaul to ensure seamless transactions.

Account Issues

Excessive Ads

The app bombards users with ads and promotional offers, detracting from the core parking functionality. Reducing ad frequency and improving user focus on parking tasks could enhance satisfaction.

SMS Charges

Users are frustrated by unexpected SMS notification charges, which are not clearly disclosed. Transparent communication about optional fees is crucial to maintain trust.

Location Errors

The app often misidentifies parking locations, leading to incorrect charges and potential fines. Enhancing location accuracy and user confirmation steps could mitigate these issues.

Complex Setup

The initial setup process is cumbersome, requiring excessive information and time, which is problematic for users in a hurry. Simplifying onboarding could significantly improve user adoption.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is easy to use, but why can’t I choose 30 minutes? I was only offered one hour and two hours.

sbfly4fun

Week of May 26th, 2025

This is a useful app, but I hate that they charge 10 cents for SMS notifications and don’t clearly disclose that when they repeatedly encourage you to enable SMS notifications. This is abusive behavior.

Kyle_K2

Week of May 26th, 2025

The app works great, but the UI is out of date leading to a clunky UX. Needs to support Live Activities & make extending parking duration more intuitive.

Foxworth22

Week of May 26th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app is easy to use, but why can’t I choose 30 minutes? I was only offered one hour and two hours.

Candice Wu

App Store

Kelly Williams

Google Play

The app works great, but the UI is out of date leading to a clunky UX. Needs to support Live Activities & make extending parking duration more intuitive.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

PayByPhone Parking

Top Insights This Week

Payment Failures

Account and Login Issues

Excessive Ads and Fees

Complex Setup Process

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts