Passport Parking

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Passport Parking's key feedback

Login and Authentication Issues

A significant number of users, approximately 30%, report being unable to log in or authenticate due to missing buttons, PIN issues, or broken authentication processes, leading to frustration and inability to use the app effectively.

I can't even log in to pay for parking because the submit button is missing.

Payment Processing Failures

Around 25% of users experience issues with payment processing, including inability to add or use saved payment methods, leading to inconvenience and inability to complete transactions.

The app won't let me use my saved card to pay, asking me to enter a new one instead.

Lack of Apple Pay Support

Approximately 20% of users express dissatisfaction with the lack of Apple Pay or other mobile payment options, which they find inconvenient and outdated, especially when entering credit card details manually.

I have to manually enter my credit card info because there's no Apple Pay support.

Notification and Alert Failures

About 15% of users report that the app fails to send notifications or alerts about parking session expirations, leading to unexpected fines and additional charges.

I didn't receive any notifications before my session ended, resulting in extra charges.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SpotHero

SpotHero receives high praise for its user-friendly interface and reliable service, with many users appreciating the convenience and cost savings it offers. However, some users report issues with customer service and occasional problems with parking spot availability.

#2 RUNNER UP

ParkMobile

ParkMobile has a mix of feedback, with some users appreciating its convenience and ease of use, while others criticize recent updates that have made the app more complicated and less reliable. Issues with payment processing and customer service are common complaints.

#3 Straggler

Passport Parking

Passport Parking faces significant criticism for its poor user interface and technical issues, such as problems with payment processing and app functionality. Users express frustration with the app's complexity and lack of essential features, leading to a negative overall experience.

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Nuggets

Major Highlights of the Week

Users are unable to log in due to missing submit buttons and verification failures, preventing them from accessing the app's core functionality. This critical barrier to entry is causing significant user frustration and abandonment.

I can't even log in to pay for parking because the submit button is missing.

Payment Failures

The app fails to process payments, even with saved payment methods, leading to user dissatisfaction and inability to complete transactions. This issue is compounded by the lack of support for Apple Pay, which users expect for convenience.

I have two payment methods saved, but the app won't let me use them to pay.

Notification Failures

The app fails to send notifications when parking sessions are about to expire, leading to unexpected fines and user frustration. This missing feature undermines the app's promise of stress-free parking management.

I turned on notifications, but the app didn't warn me before my session ended.

User Interface Confusion

The app's interface is confusing, with unclear error messages and a misleading app name, leading to user frustration and misidentification. This poor design choice affects user retention and app utilization.

The app's vague error messages cost me a $30 ticket because I didn't understand the issue.

Authentication Frustrations

The app's authentication process is cumbersome, requiring unnecessary PINs and lacking support for modern security features like FaceID or password managers. This outdated approach increases friction and user dissatisfaction.

The app randomly asks for a new PIN, then resets all my payment information.

Zone and Location Issues

Users struggle to find parking zones within the app, and the app fails to utilize location services effectively, leading to a cumbersome user experience. This issue detracts from the app's core functionality of simplifying parking.

The app doesn't detect where I am, even though I've allowed location access.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Payment Failures

Notification Failures

User Interface Confusion

Authentication Frustrations

Zone and Location Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's vague error messages cost me a $30 ticket. When I tried to pay for parking, it just said 'Zone Unavailable' with no explanation. It turns out I had reached the 2-hour daily limit for that zone, but the app didn't inform me. Clearer error messages would prevent such issues.

William _

The app doesn't support Apple Pay, forcing me to manually enter credit card details, which is inconvenient and feels outdated. Integration with modern payment methods would greatly enhance user experience.

joysofpi

The app often fails to load when I need it most, leaving me stuck on the loading screen. This unreliability is frustrating and makes me keep quarters on hand as a backup.

solarnoise

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

The app often fails to load when I need it most, leaving me stuck on the loading screen. This unreliability is frustrating and makes me keep quarters on hand as a backup.

Koray Okumus

Google Play

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User Experience Report

Report Date

Passport Parking

Top Insights This Week

Login and Authentication Issues

Payment Processing Failures

Lack of Apple Pay Support

Notification and Alert Failures

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts