Passport Parking

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Passport Parking's key feedback

Payment Issues

A significant number of users (approximately 30%) report issues with adding or updating payment methods, with the app often rejecting valid credit cards or failing to process payments. This leads to frustration and inability to pay for parking, resulting in parking tickets.

The app won't accept my credit card, and I ended up getting a ticket because I couldn't pay.

App Crashes and Bugs

Many users (around 25%) experience frequent app crashes and bugs, such as the app not loading, getting stuck on loading screens, or failing to send verification codes. These issues make the app unreliable and unusable for parking.

The app crashes every time I try to select a parking space, making it impossible to pay.

Lack of Apple Pay

A notable portion of users (about 20%) express dissatisfaction with the app's lack of support for Apple Pay or other mobile payment options, which they find inconvenient and outdated.

I can't believe this app doesn't support Apple Pay; it's frustrating to have to manually enter my card details.

Inflexible Time Management

Users (approximately 15%) are frustrated by the app's inflexible time management, such as not being able to extend parking sessions or being forced to pay for more time than needed, leading to unnecessary costs.

I wanted to add more time to my session, but the app wouldn't let me, forcing me to start over and pay more.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

SpotHero

SpotHero receives high praise for its user-friendly interface, reliable customer service, and the ability to find convenient and affordable parking options. Users appreciate the ease of use and the ability to secure refunds when needed, making it a preferred choice for many.

#2 RUNNER UP

Passport Parking

Passport Parking receives mixed feedback. Users appreciate its convenience and ease of use, especially for extending parking sessions remotely. However, there are complaints about technical issues, such as app crashes and network errors, as well as dissatisfaction with the convenience fees.

#3 Straggler

ParkMobile

ParkMobile faces significant criticism due to technical issues, data breaches, and poor customer service. Users report problems with app functionality, such as incorrect zone detection and payment failures, leading to parking tickets and frustration.

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Nuggets

Major Highlights of the Week

Payment Issues

Users experience frequent failures when attempting to add or update payment methods, leading to an inability to pay for parking. This issue is exacerbated by the lack of alternative payment options like Apple Pay or Google Pay.

I tried several times to add a card that I know is valid but the app gives me an error.

App Crashes

The app often crashes or fails to load, especially when users attempt to select parking spaces or complete transactions. This results in users being unable to pay for parking and receiving parking tickets.

App crashes every time I select the spot.

Verification Problems

Users face difficulties with the verification process, including not receiving verification codes or being unable to enter them, which prevents account setup and app usage.

Can't even sign in, always get an error trying to get a verification code.

Inflexible Time Options

The app's time selection feature is rigid, forcing users to pay for more time than needed or not allowing them to extend sessions, leading to overcharges and inconvenience.

I paid for 45 mins, and as soon as it went through, it showed 43 mins left.

Security Concerns

There are reports of fraudulent charges and compromised credit card information after using the app, raising significant security concerns among users.

After I used the app I had fraudulent charges show up on my credit card just seconds after I created the account.

Poor User Interface

The app's user interface is criticized for being unintuitive, with issues like cumbersome navigation and lack of essential features such as a search bar for parking spaces.

User interface doesn't make sense. Why can't I just search for the spot I'm in instead of scrolling through literally hundreds of spots in my zone?

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Payment Issues

App Crashes

Verification Problems

Users face difficulties with the verification process, including not receiving verification codes or being unable to enter them, which prevents account setup and app usage.

Inflexible Time Options

The app's time selection feature is rigid, forcing users to pay for more time than needed or not allowing them to extend sessions, leading to overcharges and inconvenience.

Security Concerns

There are reports of fraudulent charges and compromised credit card information after using the app, raising significant security concerns among users.

Poor User Interface

The app's user interface is criticized for being unintuitive, with issues like cumbersome navigation and lack of essential features such as a search bar for parking spaces.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's vague error messages cost me a $30 ticket. It said 'Zone Unavailable' without explaining that I had reached the 2-hour daily limit for that zone. Clearer error messages would prevent such issues.

William _

The app doesn't support Apple Pay, forcing me to manually enter credit card details, which is inconvenient and feels outdated.

joysofpi

I paid for parking, but the app didn't register it, resulting in a ticket. The app needs to ensure payments are properly processed to avoid such issues.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app doesn't support Apple Pay, forcing me to manually enter credit card details, which is inconvenient and feels outdated.

Kelly Williams

Google Play

I paid for parking, but the app didn't register it, resulting in a ticket. The app needs to ensure payments are properly processed to avoid such issues.

Koray Okumus

Google Play

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User Experience Report

Report Date

Passport Parking

Top Insights This Week

Payment Issues

App Crashes and Bugs

Lack of Apple Pay

Inflexible Time Management

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts