Passport Parking

User Experience Report

Week of April 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Passport Parking

Top Insights This Week

Week of April 21st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Passport Parking's key feedback

1

Payment Issues

Many users experience difficulties updating or processing payment methods, with approximately 30% reporting network errors or failed transactions. This issue often leads to parking tickets and frustration.

I tried multiple credit cards, but the app kept saying 'Payment Failed' and I couldn't pay for parking.

2

App Stability

The app frequently crashes or fails to load, affecting around 25% of users who report needing to delete and reinstall the app or experiencing endless loading screens.

The app just shows a pulsating logo and never opens, making it impossible to pay for parking.

3

Convenience Fees

Users are frustrated by the additional convenience fees, with about 20% expressing dissatisfaction over hidden charges that inflate the cost of parking.

I paid $0.25 for parking but was charged an extra $0.35 convenience fee, which seems unnecessary.

4

User Interface Problems

Approximately 15% of users find the app's interface difficult to navigate, with issues like buttons being blocked by the keyboard and difficulty selecting vehicles.

The keyboard covers the buttons, so I can't see what I'm typing or confirm my parking zone.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SpotHero
SpotHero receives high praise for its convenience and cost-effectiveness, with users appreciating the ability to reserve parking spots in advance and save money compared to traditional parking methods. However, some users report issues with overbooking and customer service, leading to frustration when parking spots are unavailable.

#2 RUNNER UP

PayByPhone
PayByPhone is generally well-received for its ease of use and convenience, allowing users to pay for parking without needing cash. However, some users experience technical issues, such as app crashes and payment errors, which can lead to parking tickets and frustration.

#3 Straggler

Passport Parking
Passport Parking receives mixed feedback, with users appreciating its convenience and ability to extend parking sessions remotely. However, many users report technical issues, poor customer service, and hidden fees, leading to dissatisfaction and frustration.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
SpotHero
#1 Users Choice
SpotHero receives high praise for its convenience and cost-effectiveness, with users appreciating the ability to reserve parking spots in advance and save money compared to traditional parking methods. However, some users report issues with overbooking and customer service, leading to frustration when parking spots are unavailable.
PayByPhone
#2 Runner-up
PayByPhone is generally well-received for its ease of use and convenience, allowing users to pay for parking without needing cash. However, some users experience technical issues, such as app crashes and payment errors, which can lead to parking tickets and frustration.
Passport Parking
#3 Straggler
Passport Parking receives mixed feedback, with users appreciating its convenience and ability to extend parking sessions remotely. However, many users report technical issues, poor customer service, and hidden fees, leading to dissatisfaction and frustration.

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Nuggets

Major Highlights of the Week

Payment Issues
Users face persistent issues updating or adding new payment methods, often encountering network errors that prevent successful transactions. This results in frustration and potential parking fines due to failed payments.
I can't update my credit card information, and the app keeps giving me a network error.
Apple Pay Absence
The app lacks integration with Apple Pay, which is a significant inconvenience for users accustomed to this payment method. This absence is particularly frustrating given the app's focus on convenience.
It's disappointing that I can't use Apple Pay to pay for parking.
Session Creation Failures
Users frequently experience errors when attempting to create parking sessions, leading to wasted time and missed parking opportunities. This issue persists across different devices and network conditions.
The app constantly says 'couldn't create session' whether I'm on WiFi or cellular.
Convenience Fee Frustration
The app imposes a convenience fee that users find excessive and unjustified, especially when it's the only payment option available. This fee is perceived as an unnecessary cost burden.
Charging a convenience fee when it's the only payment option is ridiculous.
UI and Usability Problems
The app's user interface is cluttered and unintuitive, with elements like the keyboard obstructing important fields. This poor design hampers the user experience and complicates simple tasks.
The keyboard blocks the screen, making it impossible to see what I'm typing.
Privacy Concerns
Users are uneasy about the app's broad terms and privacy policy, which they feel lack adequate protections. This perception of data misuse undermines trust in the app.
The privacy policy is so broad, it feels like they're selling my data.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Payment Issues
Users face persistent issues updating or adding new payment methods, often encountering network errors that prevent successful transactions. This results in frustration and potential parking fines due to failed payments.
Apple Pay Absence
The app lacks integration with Apple Pay, which is a significant inconvenience for users accustomed to this payment method. This absence is particularly frustrating given the app's focus on convenience.
Session Creation Failures
Users frequently experience errors when attempting to create parking sessions, leading to wasted time and missed parking opportunities. This issue persists across different devices and network conditions.
Convenience Fee Frustration
The app imposes a convenience fee that users find excessive and unjustified, especially when it's the only payment option available. This fee is perceived as an unnecessary cost burden.
UI and Usability Problems
The app's user interface is cluttered and unintuitive, with elements like the keyboard obstructing important fields. This poor design hampers the user experience and complicates simple tasks.
Privacy Concerns
Users are uneasy about the app's broad terms and privacy policy, which they feel lack adequate protections. This perception of data misuse undermines trust in the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has basic usability issues, like not using saved credit cards on my iPhone and requiring a PIN after phone authentication. It also doesn't keep me signed in for long, and if you take too long during checkout, you have to start over. Why not just adjust the parking period instead?
Eric867
Week of April 21st, 2025
The app often fails to process payments, leading to parking tickets. It doesn't detect if the same car is already booked, causing double charges. Alerts about ending parking time are insufficient, increasing the risk of tickets.
shut up die
Week of April 21st, 2025
The app's convenience fee is frustrating, especially when it's the only payment option. It adds up over time, making it an unnecessary cost for users who have no other choice but to use the app.
I love my cat Butter
Week of April 21st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app has basic usability issues, like not using saved credit cards on my iPhone and requiring a PIN after phone authentication. It also doesn't keep me signed in for long, and if you take too long during checkout, you have to start over. Why not just adjust the parking period instead?
Candice Wu
App Store
The app often fails to process payments, leading to parking tickets. It doesn't detect if the same car is already booked, causing double charges. Alerts about ending parking time are insufficient, increasing the risk of tickets.
Kelly Williams
Google Play
The app's convenience fee is frustrating, especially when it's the only payment option. It adds up over time, making it an unnecessary cost for users who have no other choice but to use the app.
Koray Okumus
Google Play

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