Passio GO

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Passio GO's key feedback

Inaccurate Tracking

A significant number of users, approximately 60%, report that the app provides inaccurate bus locations and arrival times, leading to frustration and missed buses. Users often find themselves waiting longer than expected or missing buses entirely due to incorrect ETAs.

The app said the bus was 1 minute away, but then it changed to 30 minutes without any bus arriving.

Unreliable Functionality

Around 50% of users experience frequent app crashes and glitches, making it difficult to use the app reliably. These issues include the app resetting routes, failing to display bus information, and crashing unexpectedly.

The app crashes often and doesn't show any bus routes or times, making it useless.

Poor User Interface

Approximately 40% of users find the app's interface unintuitive and difficult to navigate. Users struggle with basic functions like selecting routes, changing times, and submitting feedback due to poor design and usability.

Navigating the app is almost impossible, and I can't even change the departure time from the default setting.

Feedback Submission Issues

About 30% of users are unable to submit feedback through the app due to interface issues, such as the keyboard blocking the send button. This prevents users from reporting bugs and providing valuable feedback to developers.

I can't submit feedback because the keyboard covers the send button, making it impossible to report issues.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Citymapper

Citymapper receives high praise for its reliability, ease of use, and accurate transit updates. Users appreciate its intuitive interface and find it particularly helpful for navigating unfamiliar cities, often preferring it over other navigation apps.

#2 RUNNER UP

Transit

Transit is generally well-received for its helpfulness in navigating public transportation, though some users report issues with accuracy and occasional bugs. Despite these drawbacks, many find it a useful tool for planning their commutes.

#3 Straggler

Passio GO

Passio GO faces significant criticism for its frequent inaccuracies, bugs, and poor user interface. Users express frustration with its unreliability, especially in academic settings, and many suggest switching to alternative apps.

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Nuggets

Major Highlights of the Week

Prediction Errors

Users experience frequent prediction errors, making it impossible to rely on the app for accurate bus arrival times. This leads to significant frustration as users waste time waiting for buses without knowing their actual arrival.

Every route shows a prediction error, making it extremely frustrating to wait for a bus without knowing when it will arrive.

Feedback Submission Issues

The app's feedback mechanism is broken, preventing users from submitting their complaints or suggestions. This lack of communication channel exacerbates user frustration as they cannot report issues directly.

I can't submit feedback because the keyboard won't go away, blocking the send button.

Navigation Challenges

The app's navigation is unintuitive, requiring excessive trial and error to perform basic tasks like finding routes or stops. This poor user experience results in users struggling to use the app effectively.

It took me 20 minutes of trial and error to navigate from one stop to another with a single transfer.

Inaccurate Tracking

Bus tracking is highly inaccurate, with buses often not appearing on the map or showing incorrect arrival times. This unreliability undermines the app's core functionality and user trust.

The app says a bus is 1 minute away, then suddenly changes to 30 minutes, making it very unreliable.

Frequent Crashes

The app frequently crashes or fails to load essential information, disrupting users' ability to plan their journeys. This instability is a major barrier to consistent app usage.

The app crashes when trying to check bus arrival times, making it almost unusable.

Accessibility Issues

The app lacks accessibility features, making it difficult for visually impaired users to navigate with screen readers. This exclusionary design limits the app's usability for all potential users.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Prediction Errors

Feedback Submission Issues

Navigation Challenges

Inaccurate Tracking

Bus tracking is highly inaccurate, with buses often not appearing on the map or showing incorrect arrival times. This unreliability undermines the app's core functionality and user trust.

Frequent Crashes

The app frequently crashes or fails to load essential information, disrupting users' ability to plan their journeys. This instability is a major barrier to consistent app usage.

Accessibility Issues

The app lacks accessibility features, making it difficult for visually impaired users to navigate with screen readers. This exclusionary design limits the app's usability for all potential users.

Quotes of the week

Hear from some of the most impactful users to drive changes

This app has not been working for weeks. Every single route says prediction error, and I am wasting time waiting for a bus when I do not know when it will arrive. Please fix it asap.

User ):2

I use this app to track the live location of the bus and it’s so helpful. Although in rare cases it doesn’t show the bus live location, the schedule gives a good estimate of when the bus would arrive at a certain stop.

User Jael0011

The app is buggy and can't display text in dark mode. It’s frustrating when I’m trying to figure out when the bus is coming and the route isn’t showing up.

User chris-rohan

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The quotes of the week

Hear from some of the most impactful users to drive changes

This app has not been working for weeks. Every single route says prediction error, and I am wasting time waiting for a bus when I do not know when it will arrive. Please fix it asap.

Candice Wu

App Store

Kelly Williams

Google Play

The app is buggy and can't display text in dark mode. It’s frustrating when I’m trying to figure out when the bus is coming and the route isn’t showing up.

Koray Okumus

Google Play

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User Experience Report

Report Date

Passio GO

Top Insights This Week

Inaccurate Tracking

Unreliable Functionality

Poor User Interface

Feedback Submission Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts