Pandora: Music & Podcasts

User Experience Report

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Pandora: Music & Podcasts

Top Insights This Week

Week of May 15th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Pandora: Music & Podcasts's key feedback

1

Ad Intrusiveness

Many users are frustrated with the intrusive nature of ads, which sometimes prevent them from closing or skipping them, leading to a poor user experience. Approximately 15% of users have expressed dissatisfaction with the ad experience, citing it as a reason for considering switching to other platforms. "Ads are so intrusive that I can't even close them without being redirected to the app store."

Analyzing reviews data...

2

App Crashes

A significant number of users report frequent app crashes, which disrupt their listening experience and lead to frustration. This issue affects about 10% of users, who often mention considering alternative music apps due to the instability. "The app crashes so often that I can't enjoy my music without interruptions."

Analyzing reviews data...

3

Battery Drain

Users have noted that the app consumes a large amount of battery, even when not actively in use, which is a major inconvenience. This problem is mentioned by around 8% of users, who are concerned about the app's impact on their device's battery life. "Pandora drains my battery even when I'm not using it, which is really frustrating."

Analyzing reviews data...

4

Offline Mode Issues

There are complaints about the offline mode not functioning properly, with users unable to access their downloaded playlists. Approximately 5% of users have highlighted this issue, which affects their ability to use the app without an internet connection. "Even with a premium subscription, offline mode doesn't work, and I can't access my playlists."

Analyzing reviews data...

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Spotify
Spotify receives mixed feedback, with users praising its vast music library and user-friendly interface, but expressing frustration over frequent ads and issues with playlist customization. Some users appreciate the AI-generated playlists, while others criticize the presence of AI-generated music and the need for premium subscriptions to fully enjoy the app.

#2 RUNNER UP

Apple Music
Apple Music is generally well-received for its extensive music catalog and ad-free experience, with users appreciating the ability to download music for offline listening. However, some users report issues with song recommendations and playlist management, and there are occasional complaints about the app's pricing and subscription management.

#3 Straggler

Pandora: Music & Podcasts
Pandora receives mixed reviews, with users enjoying its personalized music stations and variety of music options. However, there are complaints about frequent ads, app crashes, and issues with accessing playlists and subscriptions, leading to frustration among long-time users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Spotify
#1 Users Choice
Spotify receives mixed feedback, with users praising its vast music library and user-friendly interface, but expressing frustration over frequent ads and issues with playlist customization. Some users appreciate the AI-generated playlists, while others criticize the presence of AI-generated music and the need for premium subscriptions to fully enjoy the app.
Apple Music
#2 Runner-up
Apple Music is generally well-received for its extensive music catalog and ad-free experience, with users appreciating the ability to download music for offline listening. However, some users report issues with song recommendations and playlist management, and there are occasional complaints about the app's pricing and subscription management.
Pandora: Music & Podcasts
#3 Straggler
Pandora receives mixed reviews, with users enjoying its personalized music stations and variety of music options. However, there are complaints about frequent ads, app crashes, and issues with accessing playlists and subscriptions, leading to frustration among long-time users.

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Nuggets

Major Highlights of the Week

Ad Intrusiveness
Ads are excessively intrusive, often launching the app without user consent, disrupting other activities, and causing frustration. This aggressive ad behavior is leading to user dissatisfaction and app uninstalls.
Pandora ads keep opening automatically, forcing me to uninstall the app.
Battery Drain
The app consumes significant battery power by running in the background even when not in use, leading to rapid battery depletion. Users are frustrated with the app's inability to manage power efficiently.
Pandora drains my battery by running in the background, even when the app is closed.
Offline Mode Issues
Users experience persistent problems with the app defaulting to offline mode, even when connected to the internet, disrupting their listening experience. This issue persists despite attempts to troubleshoot.
Pandora keeps switching to offline mode despite having a strong internet connection.
Playback Glitches
The app frequently crashes or stops playing music unexpectedly, requiring users to restart it multiple times. This instability is causing significant frustration among users.
Pandora crashes every few minutes, making it unusable.
Subscription Management
Users find it difficult to manage or cancel their subscriptions, facing unexpected charges and a lack of clear options to modify billing settings. This leads to dissatisfaction and distrust.
I can't find a way to cancel my subscription, and I'm being overcharged.
Algorithm Inaccuracy
The music recommendation algorithm often plays unrelated or repetitive songs, failing to align with user preferences. This diminishes the personalized experience that users expect from the app.
Pandora keeps playing unrelated songs on my curated stations, which is frustrating.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Ad Intrusiveness
Ads are excessively intrusive, often launching the app without user consent, disrupting other activities, and causing frustration. This aggressive ad behavior is leading to user dissatisfaction and app uninstalls.
Battery Drain
The app consumes significant battery power by running in the background even when not in use, leading to rapid battery depletion. Users are frustrated with the app's inability to manage power efficiently.
Offline Mode Issues
Users experience persistent problems with the app defaulting to offline mode, even when connected to the internet, disrupting their listening experience. This issue persists despite attempts to troubleshoot.
Playback Glitches
The app frequently crashes or stops playing music unexpectedly, requiring users to restart it multiple times. This instability is causing significant frustration among users.
Subscription Management
Users find it difficult to manage or cancel their subscriptions, facing unexpected charges and a lack of clear options to modify billing settings. This leads to dissatisfaction and distrust.
Algorithm Inaccuracy
The music recommendation algorithm often plays unrelated or repetitive songs, failing to align with user preferences. This diminishes the personalized experience that users expect from the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been a Pandora user for years, but the app has become frustrating with constant crashes and battery drain. It's disappointing to see such a decline in performance, and I'm considering switching to Spotify.
A Google user
Week of May 15th, 2025
I used to love Pandora, but the excessive ads and repetitive songs have made it unbearable. Even with a paid subscription, the app doesn't deliver the premium experience it promises.
A Google user
Week of May 15th, 2025
Pandora's algorithm used to be great, but now it plays unrelated songs and doesn't respect my preferences. The app needs serious improvements to regain its former glory.
A Google user
Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've been a Pandora user for years, but the app has become frustrating with constant crashes and battery drain. It's disappointing to see such a decline in performance, and I'm considering switching to Spotify.
Candice Wu
App Store
I used to love Pandora, but the excessive ads and repetitive songs have made it unbearable. Even with a paid subscription, the app doesn't deliver the premium experience it promises.
Kelly Williams
Google Play
Pandora's algorithm used to be great, but now it plays unrelated songs and doesn't respect my preferences. The app needs serious improvements to regain its former glory.
Koray Okumus
Google Play

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