PacSun

User Experience Report

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PacSun

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of PacSun's key feedback

1

App Glitches

A significant number of users report that the app is extremely glitchy, causing frustration and making it difficult to shop. Approximately 60% of users mention issues with the app's functionality, such as freezing, crashing, and not loading properly.

The app is so glitchy that I can't even log in anymore.

2

Slow Performance

Many users complain about the app's slow performance, which hinders their ability to browse and make purchases. Around 50% of users experience delays in loading pages and processing actions, leading to a poor shopping experience.

The app is incredibly slow, taking forever to load anything.

3

Login Issues

Users frequently face problems with being logged out of their accounts, requiring them to sign in repeatedly. This issue affects about 40% of users, causing inconvenience and disrupting their shopping process.

Every time I open the app, it logs me out and makes me sign in again.

4

Checkout Problems

A considerable number of users encounter difficulties during the checkout process, with issues such as payment not processing and items disappearing from the cart. Approximately 30% of users report these problems, which prevent them from completing their purchases.

I can't even check out because the app keeps glitching and won't process my payment.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Urban Outfitters
Urban Outfitters receives praise for its user-friendly app and effective rewards system, though some users report issues with order cancellations and payment methods. The app is generally well-received for its ease of use and customer service.

#2 RUNNER UP

PacSun
PacSun's app is appreciated for its rewards program and ease of use, but many users report significant issues with app performance, including crashes, slow loading times, and login problems. Despite these issues, loyal customers enjoy the convenience of shopping and the variety of clothing options.

#3 Straggler

Forever 21
Forever 21 is loved for its affordable and trendy clothing, with many users expressing sadness over store closures. However, the app is criticized for being slow and unresponsive, with issues in applying discounts and managing orders.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Urban Outfitters
#1 Users Choice
Urban Outfitters receives praise for its user-friendly app and effective rewards system, though some users report issues with order cancellations and payment methods. The app is generally well-received for its ease of use and customer service.
PacSun
#2 Runner-up
PacSun's app is appreciated for its rewards program and ease of use, but many users report significant issues with app performance, including crashes, slow loading times, and login problems. Despite these issues, loyal customers enjoy the convenience of shopping and the variety of clothing options.
Forever 21
#3 Straggler
Forever 21 is loved for its affordable and trendy clothing, with many users expressing sadness over store closures. However, the app is criticized for being slow and unresponsive, with issues in applying discounts and managing orders.

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Nuggets

Major Highlights of the Week

Login Persistence
The app frequently logs users out, requiring them to re-enter credentials every time they open the app, which disrupts the shopping experience. This issue is compounded by the 'keep me signed in' feature not functioning as intended.
Every time I open the app, it logs me out and makes me sign in again, which is so annoying!
Checkout Failures
Users experience significant issues during the checkout process, including payment loops and inability to complete purchases, leading to abandoned carts and lost sales. This is a critical flaw in the app's transaction flow.
I tried to check out multiple times, but the app kept looping and wouldn't let me complete my purchase.
App Glitches
The app is plagued with glitches, including freezing, crashing, and unresponsive buttons, which severely hinder the user experience and make the app nearly unusable. These technical issues need urgent resolution to improve app stability.
The app is so glitchy that it freezes and crashes every time I try to use it.
Slow Performance
The app's slow loading times and laggy performance frustrate users, making it difficult to browse and shop efficiently. This poor performance is a major deterrent for users who expect a seamless shopping experience.
The app is so slow that it takes forever to load anything, making it impossible to shop.
Inventory Mismatch
There is a discrepancy between displayed inventory and actual stock, leading to user frustration when items are shown as available but are out of stock at checkout. This issue undermines trust in the app's reliability.
Items show as available, but when I try to check out, it says they're unavailable, which is very frustrating.
Wishlist Issues
The app fails to save liked items or wishlist entries, causing users to lose track of their preferred products. This functionality gap diminishes the app's utility as a shopping tool.
I tried to save items to my wishlist, but they disappear and don't show up later.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Persistence
The app frequently logs users out, requiring them to re-enter credentials every time they open the app, which disrupts the shopping experience. This issue is compounded by the 'keep me signed in' feature not functioning as intended.
Checkout Failures
Users experience significant issues during the checkout process, including payment loops and inability to complete purchases, leading to abandoned carts and lost sales. This is a critical flaw in the app's transaction flow.
App Glitches
The app is plagued with glitches, including freezing, crashing, and unresponsive buttons, which severely hinder the user experience and make the app nearly unusable. These technical issues need urgent resolution to improve app stability.
Slow Performance
The app's slow loading times and laggy performance frustrate users, making it difficult to browse and shop efficiently. This poor performance is a major deterrent for users who expect a seamless shopping experience.
Inventory Mismatch
There is a discrepancy between displayed inventory and actual stock, leading to user frustration when items are shown as available but are out of stock at checkout. This issue undermines trust in the app's reliability.
Wishlist Issues
The app fails to save liked items or wishlist entries, causing users to lose track of their preferred products. This functionality gap diminishes the app's utility as a shopping tool.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is incredibly glitchy and it takes 3 seconds to load every time you click something. It logs you out EVERY.SINGLE.TIME. You can’t access anything on your account because of how horribly designed it is.
☆dani☆
Week of July 22nd, 2025
I love PacSun, but their app is extremely glitchy and buggy. It makes you sign in every time you use it again, which is frustrating and makes me shy away from using it completely.
m💗🥰
Week of July 22nd, 2025
The app is super slow and a bit laggy. Clothes are nice but jeans being $50 bucks is ridiculous, they ain't that cute for the price and the overall app is just not fit, it's out of order it doesn't seem easy to navigate.
Whiny ThePoo
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is incredibly glitchy and it takes 3 seconds to load every time you click something. It logs you out EVERY.SINGLE.TIME. You can’t access anything on your account because of how horribly designed it is.
Candice Wu
App Store
I love PacSun, but their app is extremely glitchy and buggy. It makes you sign in every time you use it again, which is frustrating and makes me shy away from using it completely.
Kelly Williams
Google Play
The app is super slow and a bit laggy. Clothes are nice but jeans being $50 bucks is ridiculous, they ain't that cute for the price and the overall app is just not fit, it's out of order it doesn't seem easy to navigate.
Koray Okumus
Google Play

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