Universal Remote・TV Control

User Experience Report

Week of April 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Universal Remote・TV Control

Top Insights This Week

Week of April 21st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Universal Remote・TV Control's key feedback

1

Subscription Model Issues

Many users are frustrated with the app's subscription model, finding it too expensive and preferring a one-time purchase option. Approximately 40% of users express dissatisfaction with the recurring payment structure, feeling it is not justified for a remote app.

The app charges a subscription fee, which is too high for a remote app when a one-time purchase would be more reasonable.

2

Free Trial Concerns

Users are unhappy with the misleading nature of the free trial, which requires signing up for a subscription that auto-renews. Around 25% of users feel deceived by the trial process, expecting a truly free trial without immediate charges.

The free trial isn't really free as it requires a subscription that charges you immediately.

3

Connection Problems

Some users experience difficulties connecting the app to their TVs, even when both devices are on the same network. Approximately 15% of users report persistent connection issues, which prevent them from using the app effectively.

Despite being on the same WiFi, the app fails to connect to my TV, showing error messages instead.

4

Cancellation Difficulties

Users find it challenging to cancel their subscriptions, with unclear instructions leading to continued charges. About 10% of users express frustration over the complicated cancellation process, feeling trapped in unwanted subscriptions.

It's very difficult to cancel the subscription, and I'm still being charged despite multiple attempts to stop it.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

LG TV Remote App
The LG TV Remote App receives high praise for its ease of use, quick setup, and lack of ads. Users appreciate its seamless functionality with LG TVs and its ability to serve as a reliable replacement for lost remotes.

#2 RUNNER UP

Universal Remote・TV Control
Universal Remote・TV Control has mixed reviews, with users appreciating its comprehensive control features and ease of use. However, many users are frustrated with the subscription model, unexpected charges, and issues with connectivity and functionality.

#3 Straggler

AirBeamTV
AirBeamTV is generally well-received for its ability to mirror screens effectively, though some users experience connectivity issues. The app's customer support is praised for being responsive, but the subscription model and occasional lag are points of contention.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
LG TV Remote App
#1 Users Choice
The LG TV Remote App receives high praise for its ease of use, quick setup, and lack of ads. Users appreciate its seamless functionality with LG TVs and its ability to serve as a reliable replacement for lost remotes.
Universal Remote・TV Control
#2 Runner-up
Universal Remote・TV Control has mixed reviews, with users appreciating its comprehensive control features and ease of use. However, many users are frustrated with the subscription model, unexpected charges, and issues with connectivity and functionality.
AirBeamTV
#3 Straggler
AirBeamTV is generally well-received for its ability to mirror screens effectively, though some users experience connectivity issues. The app's customer support is praised for being responsive, but the subscription model and occasional lag are points of contention.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are frustrated with the app's subscription model, which is perceived as misleading and expensive compared to purchasing a physical remote. Many expect a one-time purchase option rather than a recurring fee.
I would consider purchasing the app if it was a one-time deal but you guys got me messed up thinking it makes sense to charge that much for a remote app.
Cancellation Issues
Customers find it difficult to cancel their subscriptions, leading to unwanted charges and dissatisfaction. The process is not intuitive, causing frustration and a sense of being trapped.
There is no way of canceling the subscription.
Free Trial Misleading
The free trial is perceived as misleading because it requires signing up for a subscription, which leads to unexpected charges. Users feel deceived when they are charged immediately or after a short trial period.
Wanted to do the free trial, was willing to do the annual pass if it worked, soon as I hit try free trial it charged me 15 dollars.
Connectivity Problems
Some users experience connectivity issues, particularly with specific TV brands or models, which undermines the app's promise of universal compatibility. This results in a failure to connect or control their devices as expected.
Didn’t work with my fire TV even though it claimed it would.
Unexpected Charges
Users report unexpected charges even after uninstalling the app or not actively using it, leading to a perception of unauthorized billing. This issue is exacerbated by difficulties in reaching customer support for refunds.
I didn’t work so I deleted it but a few months later I lose 6.48 dollars and I didn’t even pay for that.
Non-Smart TV Limitations
The app does not support non-smart TVs, which is not clearly communicated, leading to user dissatisfaction. Customers expect broader compatibility given the app's universal remote branding.
Can’t connect to non-smart TVs. Aka a regular TV.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are frustrated with the app's subscription model, which is perceived as misleading and expensive compared to purchasing a physical remote. Many expect a one-time purchase option rather than a recurring fee.
Cancellation Issues
Customers find it difficult to cancel their subscriptions, leading to unwanted charges and dissatisfaction. The process is not intuitive, causing frustration and a sense of being trapped.
Free Trial Misleading
The free trial is perceived as misleading because it requires signing up for a subscription, which leads to unexpected charges. Users feel deceived when they are charged immediately or after a short trial period.
Connectivity Problems
Some users experience connectivity issues, particularly with specific TV brands or models, which undermines the app's promise of universal compatibility. This results in a failure to connect or control their devices as expected.
Unexpected Charges
Users report unexpected charges even after uninstalling the app or not actively using it, leading to a perception of unauthorized billing. This issue is exacerbated by difficulties in reaching customer support for refunds.
Non-Smart TV Limitations
The app does not support non-smart TVs, which is not clearly communicated, leading to user dissatisfaction. Customers expect broader compatibility given the app's universal remote branding.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app works perfectly and is incredibly convenient, but charging a subscription fee for a universal remote app is insane. A one-time purchase would make more sense.
archerbortion
Week of April 21st, 2025
The app layout is nice and easy to use, but the weekly subscription model is too expensive. I might consider paying if it goes on sale, as my kids often misplace the actual remote.
ddh532
Week of April 21st, 2025
The app worked immediately and saved me the hassle of looking for the remote every time I can't find it.
Tess Brelie
Week of April 21st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app works perfectly and is incredibly convenient, but charging a subscription fee for a universal remote app is insane. A one-time purchase would make more sense.
Candice Wu
App Store
The app layout is nice and easy to use, but the weekly subscription model is too expensive. I might consider paying if it goes on sale, as my kids often misplace the actual remote.
Kelly Williams
Google Play
The app worked immediately and saved me the hassle of looking for the remote every time I can't find it.
Koray Okumus
Google Play

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