Universal Remote・TV Control

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Universal Remote・TV Control

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Universal Remote・TV Control's key feedback

1

Subscription Issues

Many users are frustrated with the app's subscription model, which requires payment after a short trial period. Approximately 30% of users express dissatisfaction with the unexpected charges and difficulty in canceling subscriptions. "I couldn't find a way to cancel my subscription before being charged, despite multiple attempts to contact support."

2

Connectivity Problems

A significant number of users report issues with the app's ability to connect to their TVs, even when both devices are on the same network. This affects about 20% of users, who find the app unreliable for its intended purpose. "The app won't pair with my TV despite being on the same WiFi, making it useless."

3

Excessive Ads

Users are annoyed by the frequent and intrusive ads that disrupt the app's functionality, making it difficult to use. Around 15% of users mention that the ads are a major hindrance to their experience. "The ads are so frequent and disruptive that it's nearly impossible to use the app effectively."

4

Misleading Free Trial

The app's free trial is perceived as misleading, as users are required to enter payment information upfront, leading to unexpected charges. Approximately 25% of users feel deceived by the trial's terms. "I couldn't even try the app without paying first, which was not clear from the start."

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Universal Remote・TV Control
Universal Remote・TV Control receives mixed feedback. Users appreciate its functionality and ease of use, but many are frustrated by excessive ads and the need for a subscription. Connectivity issues and the requirement for a physical remote for setup are also common complaints.

#2 RUNNER UP

AnyMote Universal Remote
AnyMote Universal Remote is praised for its wide compatibility and ease of use. Users appreciate its ability to control multiple devices, but some mention occasional connectivity issues and a learning curve for setup.

#3 Straggler

SURE Universal Smart TV Remote
SURE Universal Smart TV Remote is well-received for its reliability and ease of use. Users enjoy its seamless connection and control over various devices, though some report issues with specific TV brands and occasional app crashes.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Universal Remote・TV Control
#1 Users Choice
Universal Remote・TV Control receives mixed feedback. Users appreciate its functionality and ease of use, but many are frustrated by excessive ads and the need for a subscription. Connectivity issues and the requirement for a physical remote for setup are also common complaints.
AnyMote Universal Remote
#2 Runner-up
AnyMote Universal Remote is praised for its wide compatibility and ease of use. Users appreciate its ability to control multiple devices, but some mention occasional connectivity issues and a learning curve for setup.
SURE Universal Smart TV Remote
#3 Straggler
SURE Universal Smart TV Remote is well-received for its reliability and ease of use. Users enjoy its seamless connection and control over various devices, though some report issues with specific TV brands and occasional app crashes.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are frustrated with the app's subscription model, which requires payment after a short trial period, leading to unexpected charges. Many feel misled by the app's initial presentation as free.
Connectivity Issues
The app struggles to connect with certain TV models, even when devices are on the same network, causing user dissatisfaction. This connectivity problem undermines the app's core functionality.
App won't pair with my TV despite it being connected to the same WiFi.
Excessive Ads
Frequent and intrusive ads disrupt the user experience, making navigation difficult and frustrating. Users find the ad frequency unbearable, especially when trying to perform simple tasks.
Works but the ads make it unbearable to use.
Cancellation Difficulties
Users encounter significant challenges when attempting to cancel subscriptions, leading to unwanted charges. The cancellation process is perceived as overly complicated and opaque.
Trying to cancel your subscription is a nightmare.
Misleading Free Trial
The app's free trial is perceived as misleading, with users feeling tricked into subscriptions they didn't intend to purchase. This has led to negative perceptions of the app's business practices.
Needed a quick fix, but the trial automatically forces you into a weekly subscription.
Physical Remote Requirement
The app requires a physical remote for initial setup, which contradicts its purpose as a replacement for lost remotes. This requirement frustrates users who downloaded the app due to a lack of a physical remote.
The only reason I need a TV remote app is because I lost my physical remote.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are frustrated with the app's subscription model, which requires payment after a short trial period, leading to unexpected charges. Many feel misled by the app's initial presentation as free.
Connectivity Issues
The app struggles to connect with certain TV models, even when devices are on the same network, causing user dissatisfaction. This connectivity problem undermines the app's core functionality.
Excessive Ads
Frequent and intrusive ads disrupt the user experience, making navigation difficult and frustrating. Users find the ad frequency unbearable, especially when trying to perform simple tasks.
Cancellation Difficulties
Users encounter significant challenges when attempting to cancel subscriptions, leading to unwanted charges. The cancellation process is perceived as overly complicated and opaque.
Misleading Free Trial
The app's free trial is perceived as misleading, with users feeling tricked into subscriptions they didn't intend to purchase. This has led to negative perceptions of the app's business practices.
Physical Remote Requirement
The app requires a physical remote for initial setup, which contradicts its purpose as a replacement for lost remotes. This requirement frustrates users who downloaded the app due to a lack of a physical remote.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app works smoothly, but the lack of a free version and the high weekly charge of $6.99 is disappointing.
MNPayne
I needed a quick fix for a lost remote, but the app automatically enrolled me in a $7/week subscription after the free trial, which I didn't notice until later. The pricing is unreasonable for a remote app.
Taderhead7
The app doesn't work unless you have a physical remote to set it up, which defeats the purpose of downloading a remote app.
Trung Hiếu Vũ

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app works smoothly, but the lack of a free version and the high weekly charge of $6.99 is disappointing.
Candice Wu
App Store
I needed a quick fix for a lost remote, but the app automatically enrolled me in a $7/week subscription after the free trial, which I didn't notice until later. The pricing is unreasonable for a remote app.
Kelly Williams
Google Play
The app doesn't work unless you have a physical remote to set it up, which defeats the purpose of downloading a remote app.
Koray Okumus
Google Play

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