Many users report frequent disconnections between the app, sock, and camera, causing frustration and reducing trust in the product. Approximately 30% of users experience these connectivity problems, which are particularly concerning given the product's purpose. Example: 'The sock constantly loses connection, making it unusable at night.'

The sock constantly loses connection, making it unusable at night.

The app is often described as slow, glitchy, and unreliable, with users needing to restart it frequently to access features. This affects around 25% of users, who find the app's performance unacceptable for a high-priced product. Example: 'The app is very slow and often requires closing and reopening to get it to work.'

The app is very slow and often requires closing and reopening to get it to work.

Users are frustrated by frequent false alarms, which disrupt sleep and cause unnecessary anxiety. About 20% of users report this issue, which diminishes the product's intended peace of mind. Example: 'The sock gives false alarms for pulse rate, waking us up unnecessarily.'

The sock gives false alarms for pulse rate, waking us up unnecessarily.

The introduction of a subscription model for features that were previously free has upset many users, who feel it's a cash grab. Approximately 15% of users express dissatisfaction with having to pay extra for full functionality. Example: 'I have to pay for features that used to be free, which feels like a money grab.'

I have to pay for features that used to be free, which feels like a money grab.