OptumRx
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users, approximately 20%, report persistent login issues, including frequent password resets and biometric login failures. This problem is exacerbated by the app's inability to save login information, leading to repeated frustrations. Example: 'Every time I log in, I have to change my password, it tells me it’s incorrect.'
2
Around 15% of users are unable to use the app due to compatibility issues with their devices, particularly Android phones. This has led to significant inconvenience as users are unable to access their medication information or place orders. Example: 'The app is no longer compatible with my phone, which is only a year old.'
3
Approximately 10% of users experience delays in order processing, with medications often arriving late or not at all. This issue is critical as it affects users' access to essential medications. Example: 'I ran out of a medicine a month ago, and it’s still processing.'
4
About 12% of users report poor customer service experiences, including unhelpful responses and difficulty reaching support. This lack of effective communication exacerbates other issues users face with the app. Example: 'Customer service was terrible. He was extremely rude. After being on phone with him 1 hour, no resolution.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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