OpenEvidence

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of OpenEvidence's key feedback

Access Issues

Many users face difficulties accessing the app due to the requirement of an NPI number, which excludes certain healthcare professionals like RNs and veterinarians. Approximately 15% of users report this as a significant barrier to entry.

As a veterinarian, I can't access the app because I don't have an NPI number.

Server Overload

Users frequently encounter server issues, with the app crashing or failing to process queries due to high demand. This affects around 10% of users, significantly hindering their ability to use the app effectively.

The app crashes after a few questions due to high traffic, making it almost unusable.

Outdated Information

Some users report that the app provides outdated or incorrect medical information, particularly for certain conditions like ME/CFS, which can lead to inappropriate treatment recommendations. This issue affects about 5% of users.

The app recommends outdated therapies for ME/CFS, which are no longer considered safe or effective.

Existential Concerns

A small percentage of users, around 3%, express concerns about the app potentially replacing healthcare professionals, leading to existential worries about their roles and job security in the future.

The app's capabilities make me worry about being replaced as a healthcare professional.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

OpenEvidence

OpenEvidence receives high praise for its accuracy, speed, and comprehensive references, making it a valuable tool for healthcare professionals. However, some users report issues with outdated information and access restrictions, which can hinder its usability.

#2 RUNNER UP

Doximity

Doximity is highly regarded for its telehealth capabilities, ease of use, and ability to maintain privacy for healthcare providers. Users appreciate its reliable communication tools, although some experience technical issues and customer support challenges.

#3 Straggler

UpToDate

UpToDate is valued for its comprehensive medical content and reliability, but recent updates have led to widespread technical issues, making the app unusable for many users. The app's complexity and cost are also points of contention among users.

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Nuggets

Major Highlights of the Week

Existential Threat

The deep consult feature is causing anxiety among healthcare professionals who fear being replaced by AI, questioning the future value of their extensive education and experience. This concern is exacerbated by the app's ability to diagnose quickly, potentially reducing the need for highly trained professionals.

The deep consult feature makes me feel like I'm being replaced by computers, questioning the worth of my decade-long education.

Server Instability

Frequent server crashes and high traffic errors are significantly hindering the app's usability, limiting users to only a few queries before encountering issues. This technical instability renders the app's powerful features largely ineffective.

I can only ask 1-3 questions before the servers crash due to high traffic, making the app almost useless.

NPI Restriction

The requirement for an NPI number is excluding qualified healthcare professionals like veterinarians and nurses who lack this identifier, preventing them from accessing the app. This limitation is frustrating for users who have valid credentials but are unable to register.

As a veterinarian, I can't access the app because I don't have an NPI number, even though I have valid credentials.

Outdated Information

The app provides outdated and potentially harmful medical recommendations, such as graded exercise therapy for ME/CFS, which has been discredited by leading health organizations. This misinformation poses a risk to patient safety and undermines trust in the app.

OpenEvidence recommends outdated therapies like graded exercise for ME/CFS, which can harm patients.

Credential Verification Issues

Users face repeated requests to verify their credentials, which is both time-consuming and frustrating, especially when the app fails to recognize valid identifiers. This verification process disrupts the user experience and access to the app's resources.

I have to re-verify my credentials multiple times a week, which is annoying and disrupts my use of the app.

In-Conversation Ads

The presence of in-conversation ads detracts from the app's credibility and user experience, making it difficult for users to trust the information provided. These ads create a perception of bias and commercial influence in medical recommendations.

In-conversation ads make it hard to trust the app's unbiased medical advice.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Existential Threat

Server Instability

NPI Restriction

Outdated Information

Credential Verification Issues

In-Conversation Ads

Quotes of the week

Hear from some of the most impactful users to drive changes

The app provides great and accurate information with excellent references, but the servers often crash due to high traffic, making it difficult to use effectively. I suggest fixing this issue to fully utilize its potential.

Sgoiri

Week of July 24th, 2025

OpenEvidence is a game changer for clinical practice, offering concise and solid evidence-based medicine. It's a must-have for anyone passionate about practicing evidence-based medicine.

chintomendoza

Week of July 24th, 2025

As a current medical student, OpenEvidence is the best resource I've used for clinical questions, providing accurate references and succinct explanations. I highly recommend it to everyone in healthcare.

VarunEJ

Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

OpenEvidence is a game changer for clinical practice, offering concise and solid evidence-based medicine. It's a must-have for anyone passionate about practicing evidence-based medicine.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

OpenEvidence

Top Insights This Week

Access Issues

Server Overload

Outdated Information

Existential Concerns

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts