Speedtest by Ookla

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Speedtest by Ookla's key feedback

App Crashes

A significant number of users report that the app frequently crashes or fails to function properly, affecting approximately 10% of users. This issue undermines the app's reliability and usability, leading to frustration among users who rely on it for accurate speed testing.

The app crashes or just doesn’t work, making it unreliable.

Design Changes

Recent design changes have been poorly received, with users expressing dissatisfaction over the new layout and missing features like Easter eggs and custom icons. This affects around 15% of users who miss the previous design elements that added a unique touch to the app.

The new design is awful, and I miss the custom icons and Easter eggs.

Ad Issues

Despite paying for ad removal, some users still encounter ads, which is a significant concern for about 5% of users. This issue diminishes the value of the paid feature and leads to dissatisfaction among those who expect an ad-free experience.

I paid for no ads but still get them, which is frustrating.

VPN and Subscription Problems

Users face issues with the VPN feature and subscription management, such as difficulties in using purchases across multiple devices. This affects approximately 8% of users who find the VPN service and subscription handling inadequate.

I can't use my VPN purchase on both my iPhone and iPad, which is disappointing.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

nPerf

nPerf receives high praise for its comprehensive testing features and accuracy, with users appreciating its detailed reports and ability to test various aspects of network performance. However, some users report issues with video test accuracy and data consumption, and there are requests for more intuitive features and updates.

#2 RUNNER UP

Speedtest by Ookla

Speedtest by Ookla is lauded for its reliability and ease of use, with many users appreciating its comprehensive features and long-standing reputation. However, recent updates have led to mixed feedback, with users expressing dissatisfaction over the removal of beloved features like Easter eggs and custom icons, and some experiencing app crashes and inaccuracies.

#3 Straggler

Fast.com

Fast.com is appreciated for its simplicity and ease of use, particularly for testing Netflix streaming speeds. However, users frequently report issues with accuracy, especially on cellular networks, and express frustration over the app's limited scope and frequent crashes.

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Nuggets

Major Highlights of the Week

Easter Eggs Removal

Users are disappointed with the removal of Easter eggs and fun elements like the Ookla cat theme, which were unique features that enhanced user engagement and loyalty.

The app used to have fun Easter eggs and the Ookla cat theme, which are now gone, making it less enjoyable.

Ad Removal Issues

Some users report being charged for ad removal but still encountering ads, leading to dissatisfaction and questioning the reliability of the purchase process.

I paid for ad removal but still see ads, which is frustrating and feels like a waste of money.

Design and Usability Concerns

The new app design is criticized for poor aesthetics and functionality, particularly on iPads, where the interface is not optimized for larger screens.

The new design is awful, especially on iPads where everything is too small and not user-friendly.

VPN Purchase Limitations

Users face issues with VPN purchases not being transferable between devices, limiting the usability of the service across multiple platforms.

I bought the VPN on my iPhone but can't use it on my iPad, which is inconvenient.

App Crashes and Connectivity

Frequent app crashes and connectivity issues are reported, undermining the app's reliability and user trust in its performance.

The app crashes half the time and often fails to connect, making it unreliable.

Misleading Charges

There are complaints about unexpected charges, such as being billed more than the advertised price for services like ad removal.

I was charged $8.55 instead of the advertised $0.99 for ad removal, which is misleading.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Easter Eggs Removal

Users are disappointed with the removal of Easter eggs and fun elements like the Ookla cat theme, which were unique features that enhanced user engagement and loyalty.

Ad Removal Issues

Some users report being charged for ad removal but still encountering ads, leading to dissatisfaction and questioning the reliability of the purchase process.

Design and Usability Concerns

The new app design is criticized for poor aesthetics and functionality, particularly on iPads, where the interface is not optimized for larger screens.

VPN Purchase Limitations

Users face issues with VPN purchases not being transferable between devices, limiting the usability of the service across multiple platforms.

App Crashes and Connectivity

Frequent app crashes and connectivity issues are reported, undermining the app's reliability and user trust in its performance.

Misleading Charges

There are complaints about unexpected charges, such as being billed more than the advertised price for services like ad removal.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using Speedtest for years and it's the most reliable app for checking internet speed. The VPN feature is a great addition, and I appreciate the ad-free option for a small fee.

HippyDoctorPHD

I love how Speedtest has evolved over the years, adding useful features and improving the experience. My internet provider now references Speedtest when I contact them about speed issues.

Bubbie3

It would be great if Speedtest offered an iOS widget or shortcut to start a test directly from the home screen. This would make it faster to check internet performance in real-world situations.

ItsMarkos

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The quotes of the week

Hear from some of the most impactful users to drive changes

I've been using Speedtest for years and it's the most reliable app for checking internet speed. The VPN feature is a great addition, and I appreciate the ad-free option for a small fee.

Candice Wu

App Store

I love how Speedtest has evolved over the years, adding useful features and improving the experience. My internet provider now references Speedtest when I contact them about speed issues.

Kelly Williams

Google Play

It would be great if Speedtest offered an iOS widget or shortcut to start a test directly from the home screen. This would make it faster to check internet performance in real-world situations.

Koray Okumus

Google Play

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User Experience Report

Report Date

Speedtest by Ookla

Top Insights This Week

App Crashes

Design Changes

Ad Issues

VPN and Subscription Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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