Speedtest by Ookla

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Speedtest by Ookla

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Speedtest by Ookla's key feedback

1

Easter Egg Removal

Many users are disappointed with the removal of the Easter egg feature, which added a fun element to the app. Approximately 5% of users have expressed dissatisfaction, feeling that the app has lost its charm and engagement. "The removal of the Easter egg has taken away the fun aspect of the app, making it less enjoyable to use."

2

VPN Connectivity Issues

Users are experiencing problems with the VPN feature, which fails to connect or reset properly. This issue affects around 3% of users, who are frustrated with the unreliable VPN service. "The VPN function won't connect, and I'm considering pausing my subscription until it's fixed."

3

Inaccurate Speed Results

A significant number of users, particularly in Egypt, report that the app provides misleading speed test results, which do not reflect their actual internet experience. This issue affects about 10% of users, leading to distrust in the app's accuracy. "The app shows high speeds, but my actual internet is much slower, making the results unreliable."

4

Down Detector Integration

The integration of Down Detector has been poorly received, with users complaining about the loss of useful features like maps and outage information. Approximately 4% of users are affected, finding the integration less effective than the standalone app. "The Down Detector integration is lacking, as it doesn't show outage areas, making it less useful than before."

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

nPerf
nPerf receives high praise for its comprehensive testing features, including download, upload, latency, and browsing speed tests. Users appreciate its detailed reporting and reliability, though some express concerns about data usage and the need for more transparency regarding premium features.

#2 RUNNER UP

Speedtest by Ookla
Speedtest by Ookla is widely appreciated for its ease of use, reliability, and comprehensive features like video testing and VPN services. However, some users criticize it for inconsistent results, data usage, and issues with ad removal, leading to mixed feedback.

#3 Straggler

Meteor
Meteor is valued for its user-friendly interface and ability to test app performance alongside internet speed. While many users find it helpful, some report issues with accuracy and reliability, particularly in video streaming tests.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
nPerf
#1 Users Choice
nPerf receives high praise for its comprehensive testing features, including download, upload, latency, and browsing speed tests. Users appreciate its detailed reporting and reliability, though some express concerns about data usage and the need for more transparency regarding premium features.
Speedtest by Ookla
#2 Runner-up
Speedtest by Ookla is widely appreciated for its ease of use, reliability, and comprehensive features like video testing and VPN services. However, some users criticize it for inconsistent results, data usage, and issues with ad removal, leading to mixed feedback.
Meteor
#3 Straggler
Meteor is valued for its user-friendly interface and ability to test app performance alongside internet speed. While many users find it helpful, some report issues with accuracy and reliability, particularly in video streaming tests.

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Nuggets

Major Highlights of the Week

Easter Egg Removal
The removal of the beloved Easter egg feature has disappointed users, who feel it added a fun element to the app. This decision has led to negative sentiment as users perceive the app as less engaging.
The app was great, but removing the Easter egg made it less fun.
VPN Connectivity Issues
Users are experiencing connectivity problems with the VPN feature, which fails to connect or reset properly. This issue undermines the app's promise of secure browsing and affects user satisfaction.
The VPN won't connect, making my subscription useless.
Cross-Device Purchase Limitations
Purchases made for VPN services on one device are not transferable to others, causing frustration among users who expect cross-device functionality. This limitation hinders the seamless user experience expected from premium services.
I can't use my VPN purchase on both my iPhone and iPad.
Down Detector Integration
The integration of Down Detector has been poorly executed, with users reporting slow updates and missing features like maps. This has led to dissatisfaction as users rely on these features for real-time outage information.
The Down Detector map never works, making it useless.
Privacy Concerns
The app's requirement for location permissions and data tracking has raised privacy concerns among users. This mandatory access is seen as intrusive and unnecessary for a speed test app.
Why does a speed test app need my location all the time?
Inaccurate Speed Results
Users in Egypt report that the app shows inflated internet speeds, which do not reflect their actual experience. This discrepancy has led to distrust in the app's accuracy and credibility.
The app shows high speeds, but my real internet is much slower.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Easter Egg Removal
The removal of the beloved Easter egg feature has disappointed users, who feel it added a fun element to the app. This decision has led to negative sentiment as users perceive the app as less engaging.
VPN Connectivity Issues
Users are experiencing connectivity problems with the VPN feature, which fails to connect or reset properly. This issue undermines the app's promise of secure browsing and affects user satisfaction.
Cross-Device Purchase Limitations
Purchases made for VPN services on one device are not transferable to others, causing frustration among users who expect cross-device functionality. This limitation hinders the seamless user experience expected from premium services.
Down Detector Integration
The integration of Down Detector has been poorly executed, with users reporting slow updates and missing features like maps. This has led to dissatisfaction as users rely on these features for real-time outage information.
Privacy Concerns
The app's requirement for location permissions and data tracking has raised privacy concerns among users. This mandatory access is seen as intrusive and unnecessary for a speed test app.
Inaccurate Speed Results
Users in Egypt report that the app shows inflated internet speeds, which do not reflect their actual experience. This discrepancy has led to distrust in the app's accuracy and credibility.

Quotes of the week

Hear from some of the most impactful users to drive changes

I have been using Speedtest for several years, and I am impressed by how they continually add useful features and improve the overall experience. I used to haggle with an internet provider over the speed I was getting, and when I mentioned Speedtest, they would make excuses and say, ‘well, you need to use ours.’ Not anymore, they now reference Speedtest on the rare occasions I need to contact them. Great job, Speedtest team! Thank you.
Bubbie3
The CONSTANT stream of survey questions and interruptions is EXTREMELY ANNOYING, especially when I paid you money to turn off ads. This is just as bad, and smacks of dishonesty.
StanDrumz
I made a purchase so that I could use unlimited VPN from my iPhone, but it will not let me use that purchase on my iPad. If I have to pay for my iPad and my iPhone, that’s fine but it won’t even let me do that so I basically cannot use it on my iPad because I bought it on my iPhone.
Superbrian2010

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The quotes of the week

Hear from some of the most impactful users to drive changes
I have been using Speedtest for several years, and I am impressed by how they continually add useful features and improve the overall experience. I used to haggle with an internet provider over the speed I was getting, and when I mentioned Speedtest, they would make excuses and say, ‘well, you need to use ours.’ Not anymore, they now reference Speedtest on the rare occasions I need to contact them. Great job, Speedtest team! Thank you.
Candice Wu
App Store
The CONSTANT stream of survey questions and interruptions is EXTREMELY ANNOYING, especially when I paid you money to turn off ads. This is just as bad, and smacks of dishonesty.
Kelly Williams
Google Play
I made a purchase so that I could use unlimited VPN from my iPhone, but it will not let me use that purchase on my iPad. If I have to pay for my iPad and my iPhone, that’s fine but it won’t even let me do that so I basically cannot use it on my iPad because I bought it on my iPhone.
Koray Okumus
Google Play

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