Speedtest by Ookla

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Speedtest by Ookla

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Speedtest by Ookla's key feedback

1

Easter Egg Removal

Many users are disappointed with the removal of fun elements like the Ookla cat theme and Easter eggs, which were a unique and enjoyable part of the app experience. Approximately 10% of users have expressed dissatisfaction with this change, feeling that it diminishes the app's charm.

The removal of the Ookla cat theme and Easter eggs has taken away the fun aspect of the app.

2

App Crashes

A significant number of users report frequent app crashes and reliability issues, making the app less dependable for speed testing. This problem affects about 15% of users, who find the app's stability to be a major concern.

The app crashes frequently and is no longer reliable for speed testing.

3

Inaccurate Speed Results

Users, particularly in Egypt, have reported that the app shows inaccurate speed results, often displaying higher speeds than what is actually experienced. This issue affects around 8% of users, leading to distrust in the app's accuracy.

The app shows fake high speeds, which don't match the actual internet performance.

4

Privacy Concerns

There are concerns about the app's data collection practices, with users feeling that it requests excessive permissions and tracks location too frequently. Approximately 5% of users have raised privacy issues, leading to discomfort and mistrust.

The app requests too many permissions and frequently checks my location, raising privacy concerns.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Speedtest by Ookla
Speedtest by Ookla receives mixed feedback, with many users praising its accuracy, ease of use, and reliability over the years. However, some users report issues with inaccurate speed results and unnecessary permissions, leading to concerns about privacy and data usage.

#2 RUNNER UP

nPerf
nPerf is highly regarded for its comprehensive testing features and accuracy, with users appreciating its detailed reports and ability to test various aspects of internet performance. Some users, however, express concerns about data usage and the accuracy of coverage maps.

#3 Straggler

Fast.com
Fast.com is appreciated for its simplicity and focus on testing Netflix streaming speeds, which some users find useful for identifying ISP throttling. However, many users criticize it for inaccurate speed readings compared to other apps and frequent crashes, especially on iOS devices.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Speedtest by Ookla
#1 Users Choice
Speedtest by Ookla receives mixed feedback, with many users praising its accuracy, ease of use, and reliability over the years. However, some users report issues with inaccurate speed results and unnecessary permissions, leading to concerns about privacy and data usage.
nPerf
#2 Runner-up
nPerf is highly regarded for its comprehensive testing features and accuracy, with users appreciating its detailed reports and ability to test various aspects of internet performance. Some users, however, express concerns about data usage and the accuracy of coverage maps.
Fast.com
#3 Straggler
Fast.com is appreciated for its simplicity and focus on testing Netflix streaming speeds, which some users find useful for identifying ISP throttling. However, many users criticize it for inaccurate speed readings compared to other apps and frequent crashes, especially on iOS devices.

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Nuggets

Major Highlights of the Week

Easter Egg Removal
The removal of Easter eggs, including the beloved Ookla cat theme, has disappointed users who valued these fun elements as part of the app's unique charm. This change has led to a perception that the app has lost its engaging and enjoyable aspects.
The app used to be fun with the Ookla cat theme, but now it's just boring.
Inaccurate Speed Results
Users in Egypt report that the app shows inflated internet speeds that do not reflect their actual experience, leading to distrust in the app's accuracy. This discrepancy is attributed to local ISPs manipulating results to appear better than they are.
The app shows high speeds, but my actual internet is much slower and limited.
Privacy Concerns
There are significant concerns about the app's data collection practices, particularly regarding location tracking and permissions that seem excessive for its functionality. Users feel their privacy is compromised, leading to distrust in the app's intentions.
The app tracks my location every 3 minutes, even when not in use.
Ad Overload
Despite paying to remove ads, users are frustrated by persistent survey pop-ups and interruptions, which they find as intrusive as advertisements. This has led to dissatisfaction with the app's user experience and perceived value.
Downdetector Integration Issues
The integration of Downdetector within the app is criticized for being slow and lacking functionality, such as map features, which diminishes its usefulness. Users find the standalone Downdetector service more effective and reliable.
The Downdetector map never works, making it useless in the app.
Billing Errors
Users have reported being overcharged for services, such as ad removal, which undermines trust in the app's billing system. This issue highlights the need for more transparent and accurate billing practices.
I was charged $8.55 instead of $0.99 for ad removal.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Easter Egg Removal
The removal of Easter eggs, including the beloved Ookla cat theme, has disappointed users who valued these fun elements as part of the app's unique charm. This change has led to a perception that the app has lost its engaging and enjoyable aspects.
Inaccurate Speed Results
Users in Egypt report that the app shows inflated internet speeds that do not reflect their actual experience, leading to distrust in the app's accuracy. This discrepancy is attributed to local ISPs manipulating results to appear better than they are.
Privacy Concerns
There are significant concerns about the app's data collection practices, particularly regarding location tracking and permissions that seem excessive for its functionality. Users feel their privacy is compromised, leading to distrust in the app's intentions.
Ad Overload
Despite paying to remove ads, users are frustrated by persistent survey pop-ups and interruptions, which they find as intrusive as advertisements. This has led to dissatisfaction with the app's user experience and perceived value.
Downdetector Integration Issues
The integration of Downdetector within the app is criticized for being slow and lacking functionality, such as map features, which diminishes its usefulness. Users find the standalone Downdetector service more effective and reliable.
Billing Errors
Users have reported being overcharged for services, such as ad removal, which undermines trust in the app's billing system. This issue highlights the need for more transparent and accurate billing practices.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for testing internet speed, but the constant stream of survey questions and interruptions is extremely annoying, especially after paying to remove ads. It feels dishonest.
StanDrumz
I love the app, but I have two internet providers at home, and it gets confused about which one to switch to, even though I have a preferred setting.
Shish Kabobeb
The app is fantastic for a quick and reliable internet speed check. The interface is clean, and the results are consistently accurate. I appreciate the test history feature, which helps me track my connection's performance over time.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for testing internet speed, but the constant stream of survey questions and interruptions is extremely annoying, especially after paying to remove ads. It feels dishonest.
Candice Wu
App Store
I love the app, but I have two internet providers at home, and it gets confused about which one to switch to, even though I have a preferred setting.
Kelly Williams
Google Play
The app is fantastic for a quick and reliable internet speed check. The interface is clean, and the results are consistently accurate. I appreciate the test history feature, which helps me track my connection's performance over time.
Koray Okumus
Google Play

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