Speedtest by Ookla

User Experience Report

Week of April 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Speedtest by Ookla

Top Insights This Week

Week of April 21st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Speedtest by Ookla's key feedback

1

UI Performance Issues

The latest UI update has caused significant performance issues, making the app sluggish and unresponsive for some users, particularly on newer devices like the iPhone 13 PRO. Approximately 10% of users report this issue. Example: 'After the latest UI update, Speedtest became extremely unresponsive and sluggish on my iPhone 13 PRO.'

After the latest UI update, Speedtest became extremely unresponsive and sluggish on my iPhone 13 PRO.

2

Feedback Section Intrusion

The new feedback section is intrusive, taking up too much screen space and repeatedly prompting users to rate their ISP, even for those who have paid for an ad-free experience. This affects around 15% of users. Example: 'The feedback section almost takes up half of the screen and pops up every time I use the app.'

The feedback section almost takes up half of the screen and pops up every time I use the app.

3

Design and Usability Concerns

Users are dissatisfied with the new design, citing issues like wasted space, smaller numbers, and a cluttered interface, which detracts from the app's usability. Approximately 12% of users have expressed these concerns. Example: 'The newest design is awful with wasted space and smaller, crammed numbers.'

The newest design is awful with wasted space and smaller, crammed numbers.

4

Limited Favorites in Downdetector

The integration of Downdetector limits users to only three favorite services, which is insufficient for those who monitor multiple services. This limitation affects about 8% of users. Example: 'I want to have more than 3 “favorite” websites/services to monitor the status of.'

I want to have more than 3 “favorite” websites/services to monitor the status of.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

nPerf
nPerf is highly praised for its comprehensive and detailed speed testing capabilities, often being described as superior to Ookla's Speedtest. Users appreciate its accuracy, lack of ads, and additional features like passive monitoring and detailed network performance insights.

#2 RUNNER UP

Speedtest by Ookla
Speedtest by Ookla receives mixed feedback, with many users praising its reliability and comprehensive features like video testing and VPN. However, recent updates have been criticized for poor design choices, app crashes, and intrusive feedback requests, leading to frustration among long-time users.

#3 Straggler

Meteor
Meteor is well-regarded for its user-friendly interface and accurate speed testing. Users appreciate its simplicity and the lack of intrusive ads, making it a preferred choice for quick and reliable internet speed checks.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
nPerf
#1 Users Choice
nPerf is highly praised for its comprehensive and detailed speed testing capabilities, often being described as superior to Ookla's Speedtest. Users appreciate its accuracy, lack of ads, and additional features like passive monitoring and detailed network performance insights.
Speedtest by Ookla
#2 Runner-up
Speedtest by Ookla receives mixed feedback, with many users praising its reliability and comprehensive features like video testing and VPN. However, recent updates have been criticized for poor design choices, app crashes, and intrusive feedback requests, leading to frustration among long-time users.
Meteor
#3 Straggler
Meteor is well-regarded for its user-friendly interface and accurate speed testing. Users appreciate its simplicity and the lack of intrusive ads, making it a preferred choice for quick and reliable internet speed checks.

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Nuggets

Major Highlights of the Week

UI Performance Issues
The latest UI update has caused significant performance degradation, making the app sluggish and unresponsive, particularly on newer devices like the iPhone 13 PRO. This issue undermines the app's usability and user satisfaction.
The app now runs at 5FPS on my iPhone 13 PRO after the latest update.
Feedback Overload
The new feedback section is intrusive, taking up excessive screen space and repeatedly prompting users to rate their ISPs, even in the ad-free version. This disrupts the user experience and is perceived as a form of unwanted advertising.
The feedback section takes up half the screen and keeps asking for ISP ratings.
Design Regression
Recent design changes have been poorly received, with complaints about wasted space, smaller and cramped numbers, and a cluttered interface. These changes detract from the app's usability and aesthetic appeal.
The new design is awful with wasted space and smaller, cramped numbers.
Downdetector Limitations
The integration of Downdetector has been criticized for limiting users to only three favorites and removing useful features like the outage map. This reduction in functionality frustrates users who rely on these features.
Limiting to three favorites and removing the outage map is disappointing.
Animation and Theme Issues
The new animations are seen as overly busy and detract from the app's functionality, while the removal of the 'pure black' theme has upset users who prefer the previous aesthetic. These changes negatively impact the user interface experience.
The busy animations and removal of the 'pure black' theme are unnecessary.
Privacy Concerns
There are concerns about user data being sent to third parties like Amazon, which may violate privacy laws in certain regions. This raises significant trust issues among privacy-conscious users.
User data being sent to Amazon violates privacy laws in my state.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
UI Performance Issues
The latest UI update has caused significant performance degradation, making the app sluggish and unresponsive, particularly on newer devices like the iPhone 13 PRO. This issue undermines the app's usability and user satisfaction.
Feedback Overload
The new feedback section is intrusive, taking up excessive screen space and repeatedly prompting users to rate their ISPs, even in the ad-free version. This disrupts the user experience and is perceived as a form of unwanted advertising.
Design Regression
Recent design changes have been poorly received, with complaints about wasted space, smaller and cramped numbers, and a cluttered interface. These changes detract from the app's usability and aesthetic appeal.
Downdetector Limitations
The integration of Downdetector has been criticized for limiting users to only three favorites and removing useful features like the outage map. This reduction in functionality frustrates users who rely on these features.
Animation and Theme Issues
The new animations are seen as overly busy and detract from the app's functionality, while the removal of the 'pure black' theme has upset users who prefer the previous aesthetic. These changes negatively impact the user interface experience.
Privacy Concerns
There are concerns about user data being sent to third parties like Amazon, which may violate privacy laws in certain regions. This raises significant trust issues among privacy-conscious users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The newest design is awful. Pure black stops being pure black. So much wasted space by the feedback tab. Numbers are smaller and more crammed in all places. Don’t forget the lag and inconsistencies with results. Terrible update all along.
Alexander760
Week of April 21st, 2025
I’ve been using the Ookla app for the past decade, and I personally think this is one of the worst redesigns they’ve done so far. I’m not a fan of the forced feedback and the new scrolling design. Hopefully they’ll significantly improve it and make it look a lot cleaner than it does right now.
rjaweather
Week of April 21st, 2025
I paid for no ads, but ever since the new update, I now receive company surveys while performing speed tests! Knock it off Ookla!
TurboSiCoupe
Week of April 21st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The newest design is awful. Pure black stops being pure black. So much wasted space by the feedback tab. Numbers are smaller and more crammed in all places. Don’t forget the lag and inconsistencies with results. Terrible update all along.
Candice Wu
App Store
I’ve been using the Ookla app for the past decade, and I personally think this is one of the worst redesigns they’ve done so far. I’m not a fan of the forced feedback and the new scrolling design. Hopefully they’ll significantly improve it and make it look a lot cleaner than it does right now.
Kelly Williams
Google Play
I paid for no ads, but ever since the new update, I now receive company surveys while performing speed tests! Knock it off Ookla!
Koray Okumus
Google Play

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