OnTheMarket Property Search

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of OnTheMarket Property Search's key feedback

Filter Issues

Many users report that the app's filtering system is ineffective, showing properties that do not match their specified criteria, such as shared ownership properties when they have opted to exclude them. Approximately 15% of users seem to be affected by this issue.

The app ignores my filter settings and shows shared ownership properties I don't want to see.

Update Frustrations

The recent app update has led to a significant decline in user experience, with complaints about the new layout being clunky and less user-friendly, particularly on iPads. This issue affects around 20% of users.

The new app layout is terrible, with a huge map taking up most of the screen, making it hard to browse properties.

Image Display Problems

Some users experience issues with images not displaying properly, which is crucial for property browsing. This problem seems to affect about 10% of users.

Images don't load in the app, leaving just grey spaces where pictures should be.

Accessibility Concerns

The app lacks proper accessibility features, particularly for visually impaired users who rely on VoiceOver, making navigation difficult. This affects an estimated 5% of users.

The app is not accessible with VoiceOver, making it unusable for blind users.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Rightmove

Rightmove is praised for its comprehensive property listings and user-friendly interface. Users appreciate its accessibility features, such as VoiceOver support, and the seamless integration of email alerts with the app. However, some users have noted occasional issues with app updates affecting functionality.

#2 RUNNER UP

Zoopla

Zoopla is well-regarded for its detailed property information and user-friendly design. Users appreciate the app's comprehensive filters and the ability to view price histories. However, recent updates have led to performance issues, including crashes and slow loading times, which have frustrated some users.

#3 Straggler

OnTheMarket Property Search

OnTheMarket Property Search receives mixed feedback. Users appreciate the early access to new listings and the clean interface, but many are frustrated by technical issues such as app crashes, poor search functionality, and a lack of property listings compared to competitors. The recent app redesign has also been criticized for reducing usability.

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Nuggets

Major Highlights of the Week

Filter Issues

The app's filtering system is ineffective, showing properties that users explicitly choose to exclude, such as shared ownership properties. This undermines the app's core functionality, leading to user frustration and potential abandonment.

Despite selecting filters to exclude shared ownership properties, the app continues to display them.

Accessibility Oversight

The app lacks compatibility with VoiceOver, making it inaccessible for visually impaired users. This oversight in accessibility features alienates a significant user segment and reflects poorly on the app's inclusivity.

Image Display Failures

Users experience issues with images not loading, leaving blank spaces where property visuals should be. This critical flaw diminishes the app's utility, as visual content is essential for property evaluation.

Property images fail to load, showing only grey spaces instead.

Update Backlash

Recent app updates have degraded user experience, with complaints about clunky navigation, poor layout, and loss of functionality. These changes have led to dissatisfaction and comparisons to competitors.

The latest update has made the app clumsy and disorganized, with a poor layout.

Push Notification Failures

Push notifications are not functioning, preventing users from receiving timely property alerts. This failure disrupts the app's alert system, reducing its effectiveness in a competitive property market.

Push notifications do not work despite multiple attempts to enable them.

Map View Dominance

The app's map view occupies excessive screen space, limiting property visibility and user interaction. This design choice hinders usability, especially on larger devices like iPads.

The map takes up most of the screen, making it hard to view properties on an iPad.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Filter Issues

Accessibility Oversight

Image Display Failures

Update Backlash

Push Notification Failures

Map View Dominance

The app's map view occupies excessive screen space, limiting property visibility and user interaction. This design choice hinders usability, especially on larger devices like iPads.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's recent update has made it clunky and disorganized, with a layout that is not user-friendly. The map view takes up too much space, making it difficult to browse properties effectively.

Anononyms123

The app lacks accessibility features like VoiceOver, making it unusable for blind users. Developers need to address this to make the app more inclusive.

jbp🍑

The app is frustrating to use compared to Rightmove, with cumbersome property saving and a photo gallery that needs improvement. The map lacks detail, and street view often doesn't load.

BrookeBot2.0

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app's recent update has made it clunky and disorganized, with a layout that is not user-friendly. The map view takes up too much space, making it difficult to browse properties effectively.

Candice Wu

App Store

The app lacks accessibility features like VoiceOver, making it unusable for blind users. Developers need to address this to make the app more inclusive.

Kelly Williams

Google Play

The app is frustrating to use compared to Rightmove, with cumbersome property saving and a photo gallery that needs improvement. The map lacks detail, and street view often doesn't load.

Koray Okumus

Google Play

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User Experience Report

Report Date

OnTheMarket Property Search

Top Insights This Week

Filter Issues

Update Frustrations

Image Display Problems

Accessibility Concerns

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts