OnTheMarket Property Search

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of OnTheMarket Property Search's key feedback

Filter Functionality Issues

Many users report that the app's filters do not work as intended, leading to irrelevant search results. This affects approximately 20% of users, who find the app frustrating as it shows properties outside their specified criteria.

Despite setting filters, the app shows properties I don't want, like shared accommodations when I exclude them.

App Stability Problems

Users frequently experience crashes and errors, making the app unreliable. This issue affects around 15% of users, who find the app unusable due to frequent crashes and error messages.

The app keeps crashing every time I try to search, making it unusable.

Inaccessible Design

The app's design is not user-friendly, especially for those using accessibility features like VoiceOver. Approximately 10% of users, particularly those with disabilities, find the app difficult to navigate due to poor accessibility support.

The app is not accessible with VoiceOver, making it hard for blind users to navigate.

Login and Sync Issues

Users face problems with logging in and syncing their accounts, leading to lost saved properties and searches. This affects about 10% of users, who are frustrated by having to repeatedly enter their search criteria.

I have to re-login every time, and my saved searches are not retained.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zoopla

Zoopla is praised for its user-friendly interface and comprehensive property listings. Users appreciate the ability to search by map or list and the detailed property information provided. However, some users express frustration with inconsistent listing details and the need for more filtering options.

#2 RUNNER UP

Rightmove

Rightmove is highly regarded for its extensive property database and reliable search functionality. Users find the app easy to navigate and appreciate the detailed property descriptions. Some users, however, mention occasional issues with the app's responsiveness and the need for more advanced search filters.

#3 Straggler

OnTheMarket Property Search

OnTheMarket receives mixed feedback, with users appreciating its clean interface and early property listings. However, many users criticize the app for its lack of essential features, such as effective search filters and reliable functionality, leading to frustration and comparisons to more established competitors.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Registration Issues

Users struggle to register or log in, with some unable to proceed past the registration screen due to unclear instructions or errors. This hinders user acquisition and retention, as potential users abandon the app in frustration.

I couldn't figure out how to register, so I left the app.

Image Display Failures

The app fails to display property images, leaving users with blank spaces where images should be. This critical flaw diminishes the app's core functionality, as visual content is essential for property browsing.

Images stopped displaying, leaving only grey spaces.

VoiceOver Inaccessibility

The app lacks compatibility with VoiceOver, making it inaccessible to visually impaired users. This oversight excludes a significant user segment and reflects poorly on the app's inclusivity efforts.

Filter Malfunctions

Filters do not work as intended, often showing properties that users explicitly excluded. This undermines the app's search functionality, leading to user frustration and inefficiency in property searches.

Filters don't work; I excluded shared ownership, but they still show up.

Frequent Crashes

The app frequently crashes or freezes, disrupting the user experience and forcing users to restart their searches. This instability deters users from relying on the app for property searches.

The app keeps crashing, making it unusable.

Update Regression

Recent updates have degraded the app's usability, with users reporting a clunky interface and loss of previously available features. This regression in user experience risks alienating long-time users.

The latest update is awful, with a clunky interface and lost features.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Registration Issues

Image Display Failures

VoiceOver Inaccessibility

The app lacks compatibility with VoiceOver, making it inaccessible to visually impaired users. This oversight excludes a significant user segment and reflects poorly on the app's inclusivity efforts.

Filter Malfunctions

Frequent Crashes

The app frequently crashes or freezes, disrupting the user experience and forcing users to restart their searches. This instability deters users from relying on the app for property searches.

Update Regression

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's recent update has made it clunky and disorganized, with constant issues like not remembering passwords and a layout that makes it hard to use. It's a shame because it used to be quite good.

Colt207

The app is frustrating to use as it doesn't save my search criteria, forcing me to re-enter details every time. This makes the experience tedious and inefficient.

Sarah W

The app's filters don't work properly, showing properties that don't match my criteria. This makes the search process time-consuming and frustrating.

Tony B

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app's recent update has made it clunky and disorganized, with constant issues like not remembering passwords and a layout that makes it hard to use. It's a shame because it used to be quite good.

Candice Wu

App Store

The app is frustrating to use as it doesn't save my search criteria, forcing me to re-enter details every time. This makes the experience tedious and inefficient.

Kelly Williams

Google Play

The app's filters don't work properly, showing properties that don't match my criteria. This makes the search process time-consuming and frustrating.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

OnTheMarket Property Search

Top Insights This Week

Filter Functionality Issues

App Stability Problems

Inaccessible Design

Login and Sync Issues

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts