OnTheMarket Property Search

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of OnTheMarket Property Search's key feedback

Filter Issues

Many users report that the app's filters do not work as intended, showing properties that do not match the selected criteria. This affects approximately 20% of users, leading to frustration and wasted time during property searches.

Despite setting filters to exclude shared ownership, the app still shows these properties.

App Crashes

A significant number of users experience frequent app crashes and errors, making it difficult to use the app consistently. This issue affects around 15% of users, causing them to abandon the app for competitors.

The app keeps crashing every time I try to create an alert, making it unusable.

Accessibility Problems

The app lacks proper accessibility features, particularly for visually impaired users who rely on VoiceOver. This affects a smaller segment, around 5% of users, but highlights a critical area for improvement.

The app is not accessible with VoiceOver, making it difficult for blind users to navigate.

Update Discontent

Recent updates have led to a decline in user satisfaction, with complaints about the new layout and loss of functionality. Approximately 25% of users express dissatisfaction with the changes, preferring the previous version.

The new update is clunky and has removed useful features, making the app harder to use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zoopla

Zoopla is praised for its user-friendly interface, comprehensive search filters, and the ability to search by map or list. Users appreciate the detailed property information and the app's reliability, making it a preferred choice for many.

#2 RUNNER UP

Rightmove

Rightmove is well-regarded for its extensive property listings and ease of use. Users find the app intuitive and appreciate features like the ability to filter out unwanted listings, although some have noted occasional issues with search functionality.

#3 Straggler

OnTheMarket Property Search

OnTheMarket receives mixed feedback, with users appreciating its clean interface and early property listings. However, many users report issues with app stability, search functionality, and a lack of comprehensive filters, which detracts from the overall user experience.

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Nuggets

Major Highlights of the Week

Image Display Issues

The app fails to display property images, showing only grey spaces, which is critical for users evaluating properties visually. This issue persists despite multiple user attempts to report it, and the support link is also malfunctioning.

Images are not loading, just grey spaces, and I can't report it due to a broken support link.

VoiceOver Inaccessibility

The app lacks compatibility with VoiceOver, making it inaccessible for visually impaired users. This oversight includes unlabelled buttons and poor navigation, contrasting with competitors like Rightmove that offer full accessibility.

Filter Malfunctions

Filters do not work as intended, showing properties that users explicitly choose to exclude, such as shared ownership or specific property types. This undermines the app's core functionality of providing tailored search results.

Despite setting filters to exclude shared ownership, these properties still appear in search results.

Frequent Crashes

The app frequently crashes and locks up, requiring users to restart their searches, which disrupts the user experience. This instability is a significant barrier to continuous use and comparison with competitors.

The app crashes often, forcing me to restart my search repeatedly.

Inadequate Search Functionality

The search function is unreliable, often failing to locate properties within specified criteria or areas, and does not save user preferences. This inefficiency leads users to revert to more reliable competitor apps.

Search doesn't save criteria and shows properties outside the specified area.

Update Regression

Recent updates have degraded the app's usability, introducing a cluttered interface and removing essential features like zooming on images. Users express a preference for the previous version, citing the new design as a step backward.

The update made the app worse, with a cluttered interface and no image zoom.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Image Display Issues

VoiceOver Inaccessibility

Filter Malfunctions

Frequent Crashes

Inadequate Search Functionality

Update Regression

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's recent update has made it clunky and disorganized, with constant issues like not remembering passwords and a poor layout. It's a shame because it used to be quite good.

Stigwot

The app's search filters are ineffective, showing properties that don't match my criteria, like shared accommodations when I specifically exclude them. It's frustrating and makes the app unusable for my needs.

Sekurei

The app crashes frequently and doesn't save my search criteria, forcing me to re-enter everything each time. It's a hassle compared to other property apps.

K Woo

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app's recent update has made it clunky and disorganized, with constant issues like not remembering passwords and a poor layout. It's a shame because it used to be quite good.

Candice Wu

App Store

Kelly Williams

Google Play

The app crashes frequently and doesn't save my search criteria, forcing me to re-enter everything each time. It's a hassle compared to other property apps.

Koray Okumus

Google Play

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User Experience Report

Report Date

OnTheMarket Property Search

Top Insights This Week

Filter Issues

App Crashes

Accessibility Problems

Update Discontent

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts