Many users are frustrated with the app's inability to schedule remote services despite being advertised as available. Approximately 15% of users report difficulties in accessing remote care options, leading to dissatisfaction and cancellations. This issue is exacerbated by misleading information from the AI chatbot and unhelpful human responses.

The app claims remote services are available, but I couldn't schedule them, and support suggested a four-hour drive instead.

Users frequently express confusion and frustration over unexpected charges and unclear billing practices. Around 10% of users report receiving unexpected bills for services they believed were included in their membership, leading to perceptions of predatory pricing.

I was billed $675 for a 'no extra cost' consultation, and support was unhelpful in explaining the charges.

A significant number of users face issues with app compatibility, particularly on older Android devices. Approximately 20% of users report being unable to use the app due to updates that render it incompatible with their phones, leading to frustration and service cancellations.

The app no longer works on my two-year-old Android phone, and I can't afford a new one just to use this service.

Users are experiencing delays in response times for urgent care requests, with some waiting over 24 hours for a reply. This affects about 12% of users, causing them to seek alternative care options and question the reliability of the service.

I waited 24 hours for a response to an urgent request, which is unacceptable for a service I pay for.