One4all Gift Cards

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

One4all Gift Cards

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of One4all Gift Cards's key feedback

1

App Functionality Issues

A significant number of users, approximately 30%, report that the app frequently fails to function properly, with issues such as login failures, app crashes, and inability to load gift cards. These problems prevent users from accessing their gift card balances and using the cards effectively.

The app doesn't work, and I can't even sign in to check my balance.

2

Complex Activation Process

Around 20% of users find the activation process for gift cards overly complicated and confusing, leading to frustration and inability to use the cards. This complexity deters users from using the service again.

Activating the gift card is a complicated process, and I won't use it again.

3

Incompatibility with Devices

Approximately 15% of users experience issues with the app's compatibility with their devices, particularly older models, which prevents them from using the app and accessing their gift cards.

The app no longer works on my iPhone due to the latest update.

4

Lack of Clear Instructions

About 25% of users express frustration over the lack of clear instructions for using the app and gift cards, both online and in-store, leading to difficulties in spending the gift card balance.

There are no clear instructions on how to use the card in-store, making it very difficult to spend.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

One4all Gift Cards
Apple Wallet receives overwhelmingly positive feedback for its convenience, security, and ease of use. Users appreciate the ability to store multiple cards and tickets, making transactions seamless and efficient. The app is praised for its integration with Apple Pay and its user-friendly interface.

#2 RUNNER UP

One4all Gift Cards
Moonpig receives mixed feedback, with users appreciating the convenience of personalizing and sending cards and gifts. However, there are complaints about delivery issues, high costs, and occasional app glitches. Despite these issues, many users find the service useful for special occasions.

#3 Straggler

One4all Gift Cards
One4all Gift Cards face significant criticism for being difficult to use, with users reporting issues with app functionality, unclear instructions, and problems with spending the balance. While some users find the concept appealing, the execution is often described as frustrating and cumbersome.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
One4all Gift Cards
#1 Users Choice
Apple Wallet receives overwhelmingly positive feedback for its convenience, security, and ease of use. Users appreciate the ability to store multiple cards and tickets, making transactions seamless and efficient. The app is praised for its integration with Apple Pay and its user-friendly interface.
One4all Gift Cards
#2 Runner-up
Moonpig receives mixed feedback, with users appreciating the convenience of personalizing and sending cards and gifts. However, there are complaints about delivery issues, high costs, and occasional app glitches. Despite these issues, many users find the service useful for special occasions.
One4all Gift Cards
#3 Straggler
One4all Gift Cards face significant criticism for being difficult to use, with users reporting issues with app functionality, unclear instructions, and problems with spending the balance. While some users find the concept appealing, the execution is often described as frustrating and cumbersome.

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Nuggets

Major Highlights of the Week

Activation Complexity
Users face a complicated process to activate their gift cards, leading to frustration and abandonment of the service. Simplifying the activation process could enhance user retention and satisfaction.
I received a One4all gift card as a present, but the activation process is so complicated that I will never use it again.
Login Issues
Many users are unable to log in due to verification code failures and account registration problems, which hinders their ability to use the app effectively. Addressing these authentication issues is crucial for improving user access and experience.
I cannot access the app because the verification code sent to my mobile never works, and customer service hasn't resolved this issue.
Retailer Acceptance
There is confusion and inconsistency regarding which retailers accept the gift card, both in-store and online, causing user dissatisfaction. Providing a clear and updated list of participating retailers within the app could alleviate this issue.
I needed to know the shops where I can use the card, but the app directs me to the website, which is not helpful.
Balance and Fees
Users are frustrated by unexpected fees and the inability to view total balances across multiple cards, leading to perceptions of unfairness. Transparent communication about fees and a consolidated balance view could improve trust and usability.
I discovered that 90p is deducted from my account multiple times without clear warning, which feels like money is being stolen.
Technical Compatibility
The app's requirement for the latest iOS version excludes users with older devices, limiting accessibility and usability. Ensuring compatibility with a broader range of devices could expand the user base and improve satisfaction.
The recent update requires iOS 17, which my five-year-old phone doesn't support, forcing me to stop using One4all.
Transaction Visibility
Users struggle with tracking transactions due to missing or inaccurate transaction history, complicating refunds and balance management. Enhancing transaction visibility and accuracy within the app is essential for user confidence and convenience.
The app doesn't store card history, so I have to repeatedly enter card numbers to track spending, which is frustrating.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Activation Complexity
Users face a complicated process to activate their gift cards, leading to frustration and abandonment of the service. Simplifying the activation process could enhance user retention and satisfaction.
Login Issues
Many users are unable to log in due to verification code failures and account registration problems, which hinders their ability to use the app effectively. Addressing these authentication issues is crucial for improving user access and experience.
Retailer Acceptance
There is confusion and inconsistency regarding which retailers accept the gift card, both in-store and online, causing user dissatisfaction. Providing a clear and updated list of participating retailers within the app could alleviate this issue.
Balance and Fees
Users are frustrated by unexpected fees and the inability to view total balances across multiple cards, leading to perceptions of unfairness. Transparent communication about fees and a consolidated balance view could improve trust and usability.
Technical Compatibility
The app's requirement for the latest iOS version excludes users with older devices, limiting accessibility and usability. Ensuring compatibility with a broader range of devices could expand the user base and improve satisfaction.
Transaction Visibility
Users struggle with tracking transactions due to missing or inaccurate transaction history, complicating refunds and balance management. Enhancing transaction visibility and accuracy within the app is essential for user confidence and convenience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is incredibly difficult to use, with unclear instructions and no list of available retailers. I've tried multiple times to use it online and in-store without success. I will never buy this as a gift again.
LHunterer
The app doesn't store card history, and after updates, I have to re-enter card numbers to check balances. It's frustrating and wastes time, especially when trying to spend online.
HarveyLM
The app is messy and frustrating, from logging in to using the card. It now requires a code sent to my phone, but I hadn't provided my number, so I'm locked out. I won't purchase this gift card for others.
Carlmcnelis

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is incredibly difficult to use, with unclear instructions and no list of available retailers. I've tried multiple times to use it online and in-store without success. I will never buy this as a gift again.
Candice Wu
App Store
The app doesn't store card history, and after updates, I have to re-enter card numbers to check balances. It's frustrating and wastes time, especially when trying to spend online.
Kelly Williams
Google Play
The app is messy and frustrating, from logging in to using the card. It now requires a code sent to my phone, but I hadn't provided my number, so I'm locked out. I won't purchase this gift card for others.
Koray Okumus
Google Play

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