OkCupid Dating: Date Singles

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

OkCupid Dating: Date Singles

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of OkCupid Dating: Date Singles's key feedback

1

Fake Profiles

A significant number of users report encountering fake profiles, often from overseas, which diminishes the app's credibility and user experience. Approximately 40% of users seem to be affected by this issue, leading to frustration and distrust in the platform.

2

Subscription Issues

Many users express dissatisfaction with the app's subscription model, feeling that essential features are locked behind a paywall, and even after paying, they do not receive the promised benefits. This affects about 30% of users who feel misled by the app's pricing strategy.

3

Account Bans

Users frequently report being banned without clear reasons or recourse, which is frustrating and leads to a loss of trust in the app's moderation system. This issue seems to impact around 20% of users, who find themselves unable to access their accounts unexpectedly.

4

Location Mismatch

The app often fails to match users with people in their specified location, instead showing profiles from distant places, which is a major inconvenience for about 25% of users who are looking for local connections.

"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."

Alexandra Motto
Director of Product and Design Operations, Grubhub

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Bumble
Bumble receives mixed feedback, with users appreciating its unique feature where women initiate conversations, but many criticize the app for its high costs and prevalence of fake profiles. Users also express frustration with the app's functionality and customer support.

#2 RUNNER UP

Tinder
Tinder is often criticized for its high number of fake profiles and the necessity to pay for basic features, leading to a perception of it being a pay-to-play app. Users report issues with account verification and customer support, and many feel the app has declined in quality over the years.

#3 Straggler

OkCupid Dating: Date Singles
OkCupid receives mixed reviews, with some users praising its detailed profiles and matching system, while others criticize its paywall for essential features and the presence of fake profiles. Many users express dissatisfaction with the app's customer service and technical issues.

Go from analysis to action-ready insights, fast.

Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Bumble
#1 Users Choice
Bumble receives mixed feedback, with users appreciating its unique feature where women initiate conversations, but many criticize the app for its high costs and prevalence of fake profiles. Users also express frustration with the app's functionality and customer support.
Tinder
#2 Runner-up
Tinder is often criticized for its high number of fake profiles and the necessity to pay for basic features, leading to a perception of it being a pay-to-play app. Users report issues with account verification and customer support, and many feel the app has declined in quality over the years.
OkCupid Dating: Date Singles
#3 Straggler
OkCupid receives mixed reviews, with some users praising its detailed profiles and matching system, while others criticize its paywall for essential features and the presence of fake profiles. Many users express dissatisfaction with the app's customer service and technical issues.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Fake Profiles Surge
Users are increasingly encountering fake profiles, often from overseas, which diminishes the app's credibility and user trust. This issue is exacerbated by the app's algorithm promoting these profiles to entice users into purchasing premium features.
Unjust Bans
Numerous users report being banned without clear reasons or warnings, leading to frustration and a sense of injustice. The lack of transparency and ineffective customer support exacerbate the issue, leaving users without recourse.
I was banned without explanation, and customer support only provided automated responses.
Location Mismatch
The app frequently matches users with profiles far outside their specified location preferences, undermining the user experience and the app's core functionality. This issue persists even with premium subscriptions, leading to dissatisfaction.
Despite setting a 25-mile radius, I keep getting likes from people in other countries.
Aggressive Upselling
Users are overwhelmed by constant prompts to upgrade to premium, which disrupts the user experience and creates a perception of the app being more focused on revenue than user satisfaction. This aggressive marketing approach is a significant deterrent.
Every action prompts a subscription upgrade notification, making the app unusable without paying.
Technical Glitches
Frequent app crashes, login issues, and server errors are reported, severely impacting usability and user retention. These technical problems are not being addressed promptly, leading to user frustration and attrition.
The app keeps crashing and logging me out, making it impossible to use.
Ineffective Filters
The app's filtering features, such as age and distance preferences, are not functioning as intended, resulting in irrelevant matches. This failure undermines the app's promise of personalized matchmaking.
I set my age range to 24-29, but I receive messages from 18-year-olds and 35-year-olds.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Fake Profiles Surge
Users are increasingly encountering fake profiles, often from overseas, which diminishes the app's credibility and user trust. This issue is exacerbated by the app's algorithm promoting these profiles to entice users into purchasing premium features.
Unjust Bans
Numerous users report being banned without clear reasons or warnings, leading to frustration and a sense of injustice. The lack of transparency and ineffective customer support exacerbate the issue, leaving users without recourse.
Location Mismatch
The app frequently matches users with profiles far outside their specified location preferences, undermining the user experience and the app's core functionality. This issue persists even with premium subscriptions, leading to dissatisfaction.
Aggressive Upselling
Users are overwhelmed by constant prompts to upgrade to premium, which disrupts the user experience and creates a perception of the app being more focused on revenue than user satisfaction. This aggressive marketing approach is a significant deterrent.
Technical Glitches
Frequent app crashes, login issues, and server errors are reported, severely impacting usability and user retention. These technical problems are not being addressed promptly, leading to user frustration and attrition.
Ineffective Filters
The app's filtering features, such as age and distance preferences, are not functioning as intended, resulting in irrelevant matches. This failure undermines the app's promise of personalized matchmaking.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app blocked me for no reason and now I can’t even make a new account. I have spent hundreds of dollars with the app and they have just completely ignored me.
jsjsidhakeifbx
I’ve used this app in the past. Now you only get 5 swipes in a 22 hour period. This must be owned by the same group that owns hinge.
Askme574
I was permanently banned from Match.com, OurTime, Plenty of Fish, and OkCupid. All are owned by Match Group. I did not violate any terms. I did nothing inappropriate. I was given no warning and no explanation.
Not_Sure_

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app blocked me for no reason and now I can’t even make a new account. I have spent hundreds of dollars with the app and they have just completely ignored me.
Candice Wu
App Store
I’ve used this app in the past. Now you only get 5 swipes in a 22 hour period. This must be owned by the same group that owns hinge.
Kelly Williams
Google Play
I was permanently banned from Match.com, OurTime, Plenty of Fish, and OkCupid. All are owned by Match Group. I did not violate any terms. I did nothing inappropriate. I was given no warning and no explanation.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore