OkCupid Dating: Date Singles

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

OkCupid Dating: Date Singles

Top Insights This Week

Week of May 15th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of OkCupid Dating: Date Singles's key feedback

1

Login and Account Issues

A significant number of users report being unable to log in or having their accounts banned without clear reasons, affecting approximately 20% of users. This issue is compounded by poor customer support, leaving users frustrated and unable to access their profiles.

I was suddenly unable to log in without any prior notice, and my account was banned for no reason.

2

Fake Profiles and Bots

Many users complain about encountering fake profiles and bots, which diminishes the app's credibility and user experience. This issue seems to affect around 30% of users, who feel that the app is filled with non-genuine interactions.

The app is full of fake profiles that are shown over and over again, even if you swipe them left many times.

3

High Subscription Costs

Users express dissatisfaction with the high cost of subscriptions, which are necessary to access basic features like seeing who liked them. This affects about 25% of users who feel the app is a cash grab with little return on investment.

I paid for the subscription and still couldn't see who liked me, and customer support was unhelpful.

4

Location and Match Inaccuracy

A common complaint is the app's failure to accurately match users based on location preferences, often showing profiles from different countries. This affects approximately 15% of users who are looking for local connections.

The app ignores the distance filter and shows me people in a city over 100 miles away.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Hinge
Hinge is praised for its focus on meaningful connections and detailed profiles, which many users find more conducive to forming serious relationships. However, some users report issues with fake profiles and glitches, and there are complaints about the high cost of premium features.

#2 RUNNER UP

Bumble
Bumble is appreciated for its unique feature where women make the first move, which some users find empowering. However, there are frequent complaints about the app's paywall, limited free features, and technical issues that hinder user experience.

#3 Straggler

OkCupid Dating: Date Singles
OkCupid receives mixed feedback, with some users appreciating its inclusivity and diverse user base. However, many users express frustration over fake profiles, technical glitches, and poor customer service, which detract from the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Hinge
#1 Users Choice
Hinge is praised for its focus on meaningful connections and detailed profiles, which many users find more conducive to forming serious relationships. However, some users report issues with fake profiles and glitches, and there are complaints about the high cost of premium features.
Bumble
#2 Runner-up
Bumble is appreciated for its unique feature where women make the first move, which some users find empowering. However, there are frequent complaints about the app's paywall, limited free features, and technical issues that hinder user experience.
OkCupid Dating: Date Singles
#3 Straggler
OkCupid receives mixed feedback, with some users appreciating its inclusivity and diverse user base. However, many users express frustration over fake profiles, technical glitches, and poor customer service, which detract from the overall experience.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Login Issues
Users experience frequent login problems, including being logged out unexpectedly and facing difficulties re-accessing their accounts. This issue is compounded by ineffective customer support, leaving users frustrated and unable to resolve access problems.
I was logged out of my account and now it says my number is invalid, and I can't even change the email password.
Fake Profiles
The app is inundated with fake profiles and bots, leading to a poor user experience and skepticism about the authenticity of interactions. This undermines trust in the platform and diminishes the perceived value of paid features.
All profiles are fake, no one actually messages and only likes you so that you have to buy a subscription.
Location Mismatch
Users report that the location-based matching feature is ineffective, often showing profiles from distant or incorrect locations. This results in irrelevant matches and a frustrating user experience, especially for those seeking local connections.
The app shows me profiles from very far away instead of following the preferences, even those have a fake location or are simply bots.
Customer Support Deficiency
There is a significant lack of effective customer support, with users receiving automated responses and no resolution to their issues. This lack of support exacerbates user dissatisfaction and erodes trust in the platform.
I contacted support for a refund after my first few days and never heard back, support is nowhere to be seen or heard.
Subscription Value
The app's subscription model is perceived as overpriced and not delivering promised benefits, with many features locked behind a paywall. Users feel that the cost does not justify the limited functionality and poor user experience.
Account Bans
Users frequently report being banned without clear reasons or warnings, often after minimal use of the app. This arbitrary banning process, coupled with poor communication from support, leads to user frustration and distrust.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users experience frequent login problems, including being logged out unexpectedly and facing difficulties re-accessing their accounts. This issue is compounded by ineffective customer support, leaving users frustrated and unable to resolve access problems.
Fake Profiles
The app is inundated with fake profiles and bots, leading to a poor user experience and skepticism about the authenticity of interactions. This undermines trust in the platform and diminishes the perceived value of paid features.
Location Mismatch
Users report that the location-based matching feature is ineffective, often showing profiles from distant or incorrect locations. This results in irrelevant matches and a frustrating user experience, especially for those seeking local connections.
Customer Support Deficiency
There is a significant lack of effective customer support, with users receiving automated responses and no resolution to their issues. This lack of support exacerbates user dissatisfaction and erodes trust in the platform.
Subscription Value
The app's subscription model is perceived as overpriced and not delivering promised benefits, with many features locked behind a paywall. Users feel that the cost does not justify the limited functionality and poor user experience.
Account Bans
Users frequently report being banned without clear reasons or warnings, often after minimal use of the app. This arbitrary banning process, coupled with poor communication from support, leads to user frustration and distrust.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has become unusable since Match Group bought it. It's full of fake profiles and bots, and the features that made it great are gone. It's just a money grab now.
A Google user
Week of May 15th, 2025
I used to love OkCupid, but now it's just like every other dating app. Everything is locked behind a paywall, and the location settings don't work. I'm constantly shown profiles from other countries.
A Google user
Week of May 15th, 2025
The app is full of glitches and fake profiles. I paid for a subscription, but it didn't improve my experience. The app keeps logging me out, and customer support is unresponsive.
A Google user
Week of May 15th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app has become unusable since Match Group bought it. It's full of fake profiles and bots, and the features that made it great are gone. It's just a money grab now.
Candice Wu
App Store
I used to love OkCupid, but now it's just like every other dating app. Everything is locked behind a paywall, and the location settings don't work. I'm constantly shown profiles from other countries.
Kelly Williams
Google Play
The app is full of glitches and fake profiles. I paid for a subscription, but it didn't improve my experience. The app keeps logging me out, and customer support is unresponsive.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy