OfferUp - Buy. Sell. Simple.

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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OfferUp - Buy. Sell. Simple.

Top Insights This Week

Week of May 27th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of OfferUp - Buy. Sell. Simple.'s key feedback

1

Excessive Ads

Many users are frustrated with the overwhelming number of ads, which disrupt the browsing experience and make the app nearly unusable. Approximately 40% of users have expressed dissatisfaction with the intrusive ads, leading some to switch to alternative platforms. "The app is now filled with ads that make it difficult to use, and I often end up closing it out of frustration."

The app is now filled with ads that make it difficult to use, and I often end up closing it out of frustration.

2

Notification Overload

Users are annoyed by the constant notifications, especially those unrelated to their interests, which cannot be easily turned off. This issue affects about 25% of users, who find the notifications intrusive and irrelevant. "I keep getting notifications for items I don't care about, and there's no way to stop them without missing important messages."

I keep getting notifications for items I don't care about, and there's no way to stop them without missing important messages.

3

Seller Inactivity

A significant number of users are frustrated with sellers who do not respond to inquiries, leading to wasted time and missed opportunities. This problem affects around 30% of users, who often find themselves waiting for responses that never come. "I've contacted multiple sellers, but hardly anyone replies, making it impossible to buy anything."

I've contacted multiple sellers, but hardly anyone replies, making it impossible to buy anything.

4

Scams and Fake Listings

The app is plagued with scams and fake listings, causing distrust among users. Approximately 20% of users have encountered scams, which diminishes the platform's credibility. "I've been scammed twice already, and it's hard to trust any listings on this app anymore."

I've been scammed twice already, and it's hard to trust any listings on this app anymore.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

eBay
eBay is praised for its vast selection and ease of use, with many users finding it a reliable platform for both buying and selling. However, some users report issues with app updates and customer service, particularly regarding account suspensions and technical difficulties.

#2 RUNNER UP

Facebook Marketplace
Facebook Marketplace is appreciated for its wide reach and ease of connecting with local buyers and sellers. However, users express concerns about the prevalence of scams and fake accounts, as well as issues with account management and notifications.

#3 Straggler

OfferUp - Buy. Sell. Simple.
OfferUp receives mixed feedback, with users appreciating its convenience and local focus, but many are frustrated by the overwhelming presence of ads and technical glitches. There are also complaints about account suspensions and the difficulty in distinguishing genuine listings from scams.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
eBay
#1 Users Choice
eBay is praised for its vast selection and ease of use, with many users finding it a reliable platform for both buying and selling. However, some users report issues with app updates and customer service, particularly regarding account suspensions and technical difficulties.
Facebook Marketplace
#2 Runner-up
Facebook Marketplace is appreciated for its wide reach and ease of connecting with local buyers and sellers. However, users express concerns about the prevalence of scams and fake accounts, as well as issues with account management and notifications.
OfferUp - Buy. Sell. Simple.
#3 Straggler
OfferUp receives mixed feedback, with users appreciating its convenience and local focus, but many are frustrated by the overwhelming presence of ads and technical glitches. There are also complaints about account suspensions and the difficulty in distinguishing genuine listings from scams.

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Nuggets

Major Highlights of the Week

Intrusive Ads
Users are frustrated with the overwhelming number of ads, including full-screen and pop-up ads, which disrupt the browsing experience and make the app nearly unusable. This aggressive ad strategy is driving users to consider alternative platforms like Facebook Marketplace.
The app is now filled with ads that take over the screen, making it impossible to use without constant interruptions.
Notification Overload
The app sends excessive and irrelevant notifications, including those for items users have no interest in, leading to user frustration and the disabling of notifications altogether. This diminishes the app's utility as users miss important messages.
I keep getting notifications for items I don't care about, even after turning off all notifications.
Seller Inactivity
Many users report that sellers do not respond to inquiries, leading to a perception of a lack of active engagement on the platform. This issue is compounded by outdated listings that remain visible, wasting users' time.
I've messaged several sellers, but none have responded, making it seem like the listings are inactive.
Scam Concerns
The platform is perceived as a haven for scammers, with users encountering fake listings and fraudulent activities. The lack of effective moderation and user protection exacerbates these concerns, pushing users to more secure alternatives.
I've been scammed twice on this app, and there's no accountability or protection for buyers.
App Performance Issues
Users experience frequent app crashes, slow loading times, and glitches, which hinder the overall user experience. These technical issues are causing frustration and driving users to seek more reliable platforms.
The app constantly crashes and is very slow, making it difficult to use effectively.
Subscription Frustrations
The app's push for paid subscriptions and the perception that free users are disadvantaged is causing dissatisfaction. Users feel pressured to pay for basic functionalities, which is seen as a shift away from the app's original value proposition.
I feel like my messages aren't being sent unless I pay for a subscription, which is frustrating.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Intrusive Ads
Users are frustrated with the overwhelming number of ads, including full-screen and pop-up ads, which disrupt the browsing experience and make the app nearly unusable. This aggressive ad strategy is driving users to consider alternative platforms like Facebook Marketplace.
Notification Overload
The app sends excessive and irrelevant notifications, including those for items users have no interest in, leading to user frustration and the disabling of notifications altogether. This diminishes the app's utility as users miss important messages.
Seller Inactivity
Many users report that sellers do not respond to inquiries, leading to a perception of a lack of active engagement on the platform. This issue is compounded by outdated listings that remain visible, wasting users' time.
Scam Concerns
The platform is perceived as a haven for scammers, with users encountering fake listings and fraudulent activities. The lack of effective moderation and user protection exacerbates these concerns, pushing users to more secure alternatives.
App Performance Issues
Users experience frequent app crashes, slow loading times, and glitches, which hinder the overall user experience. These technical issues are causing frustration and driving users to seek more reliable platforms.
Subscription Frustrations
The app's push for paid subscriptions and the perception that free users are disadvantaged is causing dissatisfaction. Users feel pressured to pay for basic functionalities, which is seen as a shift away from the app's original value proposition.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is now filled with ads that make it almost unusable. Every few clicks, there's a full-screen ad that you can't skip, which is incredibly frustrating. It used to be a great app, but now it's just a hassle to use.
Tuckerhw
Week of May 27th, 2025
I used to love this app, but now it's full of ads and pop-ups. It's hard to find anything because of all the distractions, and the app is much slower than it used to be. Please bring back the old version!
Chichoxi
Week of May 27th, 2025
The app is plagued with ads and fake listings, making it difficult to find genuine items. The search function is also unreliable, often showing items from far away despite local search settings.
A Google user
Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is now filled with ads that make it almost unusable. Every few clicks, there's a full-screen ad that you can't skip, which is incredibly frustrating. It used to be a great app, but now it's just a hassle to use.
Candice Wu
App Store
I used to love this app, but now it's full of ads and pop-ups. It's hard to find anything because of all the distractions, and the app is much slower than it used to be. Please bring back the old version!
Kelly Williams
Google Play
The app is plagued with ads and fake listings, making it difficult to find genuine items. The search function is also unreliable, often showing items from far away despite local search settings.
Koray Okumus
Google Play

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