OfferUp - Buy. Sell. Simple.

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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OfferUp - Buy. Sell. Simple.

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of OfferUp - Buy. Sell. Simple.'s key feedback

1

Excessive Advertisements

Many users are frustrated with the overwhelming number of ads, which disrupt the user experience and make the app difficult to use. Approximately 40% of users have expressed dissatisfaction with the frequency and intrusiveness of ads, leading to decreased app usage.

2

Shipping Option Removal

The removal of the shipping option has disappointed users who relied on it for purchasing non-local items, particularly collectibles and unique goods. This change has affected around 25% of users who find local-only transactions limiting.

3

Verification Issues

Users are experiencing problems with account verification, leading to account access issues and frustration. Approximately 15% of users have reported difficulties with the verification process, which disrupts their ability to use the app effectively.

4

Ineffective Promotions

Users who pay for promotions feel that they do not receive the expected visibility or sales boost, leading to dissatisfaction with the service. About 10% of users have noted that paid promotions do not significantly improve their selling experience.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Craigslist
Craigslist receives overwhelmingly positive feedback for its simplicity, ease of use, and effectiveness in buying and selling items. Users appreciate its ad-free experience and the ability to connect with local buyers and sellers, making it a reliable platform for various transactions.

#2 RUNNER UP

Facebook Marketplace
Facebook Marketplace has mixed reviews, with users praising its convenience and security features for selling items. However, many users express frustration with frequent ads, glitches, and issues with notifications, which detract from the overall user experience.

#3 Straggler

OfferUp - Buy. Sell. Simple.
OfferUp receives mixed feedback, with users appreciating its large marketplace and ease of listing items. However, many users are frustrated by the overwhelming number of ads, scammers, and unreliable buyers and sellers, which negatively impact the user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Craigslist
#1 Users Choice
Craigslist receives overwhelmingly positive feedback for its simplicity, ease of use, and effectiveness in buying and selling items. Users appreciate its ad-free experience and the ability to connect with local buyers and sellers, making it a reliable platform for various transactions.
Facebook Marketplace
#2 Runner-up
Facebook Marketplace has mixed reviews, with users praising its convenience and security features for selling items. However, many users express frustration with frequent ads, glitches, and issues with notifications, which detract from the overall user experience.
OfferUp - Buy. Sell. Simple.
#3 Straggler
OfferUp receives mixed feedback, with users appreciating its large marketplace and ease of listing items. However, many users are frustrated by the overwhelming number of ads, scammers, and unreliable buyers and sellers, which negatively impact the user experience.

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Nuggets

Major Highlights of the Week

Excessive Ads
The app's user experience is severely hindered by frequent and intrusive advertisements, leading to frustration and decreased usage. Users are closing the app to avoid ads, which are often mistaken for listings.
Shipping Removal
The removal of the shipping option has significantly impacted users who rely on it for purchasing non-local items, especially collectibles and niche products. This change is driving users to consider alternative marketplaces.
I can't buy collectibles anymore because the app removed the shipping option, making it less useful.
Verification Issues
The account verification process is cumbersome and often fails, causing users to create multiple accounts and experience interruptions. This inefficiency frustrates users and disrupts their selling and buying activities.
I had to create a second account because the first one wouldn't verify, which is ridiculous.
Scam Concerns
The platform is perceived as unsafe due to a high number of scammers and insufficient vetting of sellers, leading to distrust and reluctance to engage in transactions. Users are wary of promotions and fear being scammed.
Notification Overload
Users are overwhelmed by irrelevant notifications, which detract from important messages and contribute to a poor user experience. This overload leads to missed opportunities and decreased engagement.
I get too many notifications for items I'm not interested in, making it hard to see what I want.
Inactive Sellers
A significant number of sellers are unresponsive, leading to canceled orders and wasted time for buyers. This lack of engagement from sellers diminishes the app's reliability and effectiveness.
Most of my orders get canceled because sellers don't respond or ship items.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Excessive Ads
The app's user experience is severely hindered by frequent and intrusive advertisements, leading to frustration and decreased usage. Users are closing the app to avoid ads, which are often mistaken for listings.
Shipping Removal
The removal of the shipping option has significantly impacted users who rely on it for purchasing non-local items, especially collectibles and niche products. This change is driving users to consider alternative marketplaces.
Verification Issues
The account verification process is cumbersome and often fails, causing users to create multiple accounts and experience interruptions. This inefficiency frustrates users and disrupts their selling and buying activities.
Scam Concerns
The platform is perceived as unsafe due to a high number of scammers and insufficient vetting of sellers, leading to distrust and reluctance to engage in transactions. Users are wary of promotions and fear being scammed.
Notification Overload
Users are overwhelmed by irrelevant notifications, which detract from important messages and contribute to a poor user experience. This overload leads to missed opportunities and decreased engagement.
Inactive Sellers
A significant number of sellers are unresponsive, leading to canceled orders and wasted time for buyers. This lack of engagement from sellers diminishes the app's reliability and effectiveness.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be great and hands down my favorite. But now I rarely even go to it. It is so ad-heavy, half the time I accidentally click on an ad thinking it’s a seller, which is frustrating and I am sure it’s by design to make ads look like posted items.
Mkbauerphoto
The app archives my listings without even notifying me and won’t let me unarchive them, it just tells me 'error, please try again later'.
dfgbrthbrghnrryh
I have contacted 5 different sellers and no one ever responds to my messages or questions.
Robert1154

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to be great and hands down my favorite. But now I rarely even go to it. It is so ad-heavy, half the time I accidentally click on an ad thinking it’s a seller, which is frustrating and I am sure it’s by design to make ads look like posted items.
Candice Wu
App Store
The app archives my listings without even notifying me and won’t let me unarchive them, it just tells me 'error, please try again later'.
Kelly Williams
Google Play
I have contacted 5 different sellers and no one ever responds to my messages or questions.
Koray Okumus
Google Play

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