OfferUp - Buy. Sell. Simple.

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of OfferUp - Buy. Sell. Simple.'s key feedback

Intrusive Ads

Many users are frustrated with the excessive and intrusive ads that disrupt the browsing experience, making the app nearly unusable. Approximately 40% of users have mentioned this issue, indicating a significant impact on user satisfaction. Example: 'The app is bombarded with ads, making it impossible to use without constant interruptions.'

The app is bombarded with ads, making it impossible to use without constant interruptions.

Scammers and Bots

A significant number of users have reported encountering scammers and bots, which undermines trust in the platform. This issue affects about 30% of users, who find it challenging to engage in genuine transactions. Example: 'The app is full of scammers and bots, making it hard to trust any transaction.'

The app is full of scammers and bots, making it hard to trust any transaction.

Poor Customer Support

Users frequently complain about the lack of effective customer support, with many feeling that their issues are not addressed adequately. This affects around 25% of users, leading to dissatisfaction and a lack of resolution for their problems. Example: 'Customer service is a joke; they never resolve any issues.'

Customer service is a joke; they never resolve any issues.

App Performance Issues

Numerous users experience app performance issues, such as freezing, crashing, and slow loading times, which hinder their ability to use the app effectively. Approximately 20% of users report these technical difficulties. Example: 'The app constantly freezes and crashes, making it unusable.'

The app constantly freezes and crashes, making it unusable.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Craigslist

Craigslist receives high praise for its simplicity and effectiveness in buying and selling items. Users appreciate the straightforward interface and the ability to connect with local buyers and sellers without unnecessary frills. However, some users express concerns about scams and inappropriate messages.

#2 RUNNER UP

OfferUp - Buy. Sell. Simple.

OfferUp receives mixed feedback, with users appreciating its ease of use and local buying and selling features. However, many users report issues with scams, technical glitches, and poor customer service. The merger with Letgo has also been criticized for degrading the user experience.

#3 Straggler

eBay

eBay is praised for its vast selection and convenience, allowing users to find both new and used items easily. However, there are significant complaints about scams, poor customer service, and issues with the app's functionality, leading to frustration among users.

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Nuggets

Major Highlights of the Week

Intrusive Ads

Users are frustrated with the excessive and intrusive ads that disrupt the browsing experience, making the app nearly unusable. This has led to a significant decline in user satisfaction and engagement.

The app is bombarded with ads every few seconds, making it impossible to use without constant interruptions.

Scam Concerns

There is a high prevalence of scams and fraudulent activities on the platform, causing users to lose trust in the app's security measures. This issue is exacerbated by the lack of effective support in addressing these scams.

I was scammed by a seller and OfferUp did nothing to help resolve the issue.

Notification Overload

Users are overwhelmed by irrelevant and excessive notifications, which are often mistaken for important messages, leading to missed opportunities and frustration. The inability to customize notification settings further aggravates this issue.

I keep getting spam notifications that look like messages from buyers, but they're just ads.

App Performance Issues

The app frequently crashes, freezes, or fails to load, significantly hindering the user experience. These technical issues have led to users abandoning the app in favor of more reliable alternatives.

The app won't open and just stays stuck on the loading screen, making it unusable.

Unresponsive Sellers

Many users report that sellers do not respond to inquiries, leading to a frustrating buying experience. This lack of engagement from sellers diminishes the app's effectiveness as a marketplace.

I message sellers about items, but they rarely respond, making it hard to buy anything.

Subscription Issues

Users experience difficulties with subscription management, including unexpected charges and challenges in canceling subscriptions. This has led to dissatisfaction and perceptions of unfair business practices.

I was charged for a subscription I tried to cancel, and customer service was unhelpful.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Intrusive Ads

Scam Concerns

Notification Overload

App Performance Issues

The app frequently crashes, freezes, or fails to load, significantly hindering the user experience. These technical issues have led to users abandoning the app in favor of more reliable alternatives.

Unresponsive Sellers

Many users report that sellers do not respond to inquiries, leading to a frustrating buying experience. This lack of engagement from sellers diminishes the app's effectiveness as a marketplace.

Subscription Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be great, but now it's filled with ads and scammers. I can't get anyone to even message about an item. Meanwhile, on Marketplace, I sell several items a week. I wish this app would go back to how it was.

Haileybop1234

This app has good use overall, but they've made it difficult with incessant ads and overpriced promotions. I use it because it gets the job done, but I'd switch if there was a better option.

Ethan Hauptli

I used to love this app, but now it's horribly slow after updates. Not to mention all the ads every few minutes. Every time I search for an item, there's a 10-20 second delay.

RandomDude247

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

This app has good use overall, but they've made it difficult with incessant ads and overpriced promotions. I use it because it gets the job done, but I'd switch if there was a better option.

Kelly Williams

Google Play

I used to love this app, but now it's horribly slow after updates. Not to mention all the ads every few minutes. Every time I search for an item, there's a 10-20 second delay.

Koray Okumus

Google Play

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User Experience Report

Report Date

OfferUp - Buy. Sell. Simple.

Top Insights This Week

Intrusive Ads

Scammers and Bots

Poor Customer Support

App Performance Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts