A significant number of users, approximately 15%, report persistent login issues, particularly with NY Times account integration, causing frustration and hindering access to content. This problem is exacerbated by the need to frequently log in, which disrupts the user experience.

Every time I try to access the app, it asks me to log in again, which is incredibly frustrating.

Around 20% of users express dissatisfaction with the app's content curation, noting that the algorithm often fails to align with their preferences, leading to irrelevant articles dominating their feeds. This issue diminishes the app's value for users seeking personalized sports news.

Despite setting my preferences, my feed is filled with soccer articles, which I have no interest in.

Approximately 10% of users are frustrated with the subscription management, particularly the difficulty in canceling subscriptions and unexpected auto-renewals without prior notification, leading to feelings of being trapped or scammed.

I tried to cancel my subscription, but they keep charging me without any warning.

About 12% of users are unhappy with the presence of ads despite having a paid subscription, which they feel undermines the value of the service and disrupts their reading experience.

I pay for a subscription, yet I'm still bombarded with ads, which is unacceptable.