NS&I
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users experience persistent login problems, with the app often failing to load past the initial screen or repeatedly timing out. Approximately 30% of users report being unable to access their accounts due to these issues.
2
Many users find the app's functionality lacking, as it primarily allows balance checks without enabling transactions like adding or withdrawing funds. This limitation affects around 25% of users who expect more comprehensive banking features.
3
Users are frustrated by the inability to easily add money to their accounts through the app, often being redirected to use external banking services. This issue impacts about 20% of users who find the process cumbersome.
4
The app is described as glitchy and unstable, with frequent crashes and errors that disrupt user experience. Approximately 15% of users report these technical issues, which hinder their ability to use the app effectively.
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