Norton 360 Security & VPN
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Many users report that the VPN feature frequently disconnects or fails to activate, leaving them without protection. Approximately 15% of users seem to be affected by this issue, which undermines the app's reliability as a security tool.
2
Users express dissatisfaction with the subscription model, particularly the auto-renewal process and unexpected charges. Around 10% of users have reported issues with billing, feeling misled by the trial and renewal terms.
3
A significant number of users experience frequent logouts from the app, which disrupts their use and requires repeated logins. This issue affects about 8% of users, causing inconvenience and frustration.
4
Users report difficulties in reaching customer support for resolving issues, leading to unresolved problems and dissatisfaction. Approximately 5% of users have mentioned poor customer service experiences.
COMPETITORS ANALYSIS
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#3 Straggler
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