NordVPN: VPN Fast & Secure
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users report that NordVPN frequently disconnects or fails to connect, even when auto-connect is enabled. This issue affects approximately 20% of users, leading to frustration and concerns about security. Example review: 'NordVPN isn’t connected and although I have configured the settings for it to “Always” auto connect, it has not once notified nor alerted me whenever it’s disconnected.'
2
Users express dissatisfaction with the lack of accessible customer support, particularly the absence of live chat and difficulty in reaching support for issue resolution. This affects about 15% of users who feel unsupported when facing problems. Example review: 'I was very satisfied with the app until I noticed I can no longer report issues in-app and instead am redirected to my browser.'
3
Some users experience issues with NordVPN blocking or being incompatible with other apps, requiring them to disable the VPN to use certain services. This affects around 10% of users, causing inconvenience and reducing the app's usability. Example review: 'Several home apps require that I disable NordVPN before using their apps.'
4
A portion of users report unauthorized charges or difficulties with subscription management, such as being charged without a visible subscription. This affects approximately 5% of users, leading to frustration and distrust. Example review: 'I don’t have a subscription for NORDVPN, but it all the sudden started taking monthly payments out of my account.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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