Nordstrom Rack: Shop Deals

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of Nordstrom Rack: Shop Deals's key feedback

Return Fees

A significant pain point for users is the $10 fee charged for returning items, which discourages them from using their Nordstrom credit card and may lead them to shop elsewhere. Approximately 5% of users have expressed dissatisfaction with this policy.

I have a Nordstrom account credit card they literally charge you $10 to return an item.

International Access

The app's functionality is limited to users within the US, making it inaccessible for international customers who find it frustrating to have to log in to the website instead. This issue affects about 3% of users.

You can’t shop here if you’re outside of the US.

Coupon Issues

Users have reported problems with app coupons not working as expected, leading to disappointment and feelings of false advertising. This issue affects around 4% of users.

The coupons in the app don’t work! It’s just a bunch of false advertising.

Delivery Delays

There are complaints about delayed deliveries and miscommunication regarding shipping timelines, which frustrates customers expecting timely service. Approximately 3% of users have experienced this issue.

I ordered a sweater 2 weeks ago and it still isn’t here.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Saks OFF 5TH

Saks OFF 5TH receives overwhelmingly positive feedback for its user-friendly app, excellent customer service, and great deals on luxury items. Users appreciate the easy navigation and efficient return policy, although some mention minor glitches.

#2 RUNNER UP

Nordstrom Rack: Shop Deals

Nordstrom Rack: Shop Deals garners mixed reviews. While many users praise the app for its great deals, quality products, and easy shopping experience, others criticize delivery issues, customer service, and technical problems with the app.

#3 Straggler

TJ Maxx

TJ Maxx faces significant criticism for its app, with users frequently encountering login issues, poor customer service, and a frustrating user experience. Many express dissatisfaction with the app's functionality and the inability to access rewards.

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Nuggets

Major Highlights of the Week

Return Fee Issue

Customers are frustrated with a $10 return fee for items purchased using a Nordstrom credit card, which discourages future purchases. This fee is perceived as a deterrent to using the credit card for shopping at Nordstrom Rack.

I have a Nordstrom account credit card, and they charge $10 to return an item, so I'm paying off my card and shopping elsewhere.

International Access Limitation

The app is not accessible for users outside the US, rendering it ineffective for international customers who must resort to the website. This limitation significantly reduces the app's usability and appeal for a global audience.

You can’t shop here if you’re outside of the US, making the app useless if I have to log in to the website.

Coupon Malfunction

Users experience issues with app coupons not working at checkout, leading to disappointment and perceptions of false advertising. This problem undermines trust and diminishes the perceived value of app-exclusive offers.

The app's 20% off coupon didn't work at the register, and I was told it wasn't applicable to me, so I saved nothing.

Delivery Delays

Significant delays in delivery times, with misleading communication about shipment status, frustrate customers expecting timely service. This issue reflects poorly on Nordstrom Rack's logistics and customer service reliability.

I ordered a sweater two weeks ago, and despite an email saying it would deliver today, the delivery company hasn't even received it yet.

App Checkout Glitches

Technical issues during checkout, such as inability to enter credit card expiration dates, result in lost sales and customer dissatisfaction. These glitches hinder the shopping experience and lead to customer attrition.

I couldn't enter my credit card expiration date during checkout, lost my items, and wasted time, leading to my decision to stop using the app.

Misleading Stock Availability

Items appear available for purchase but are canceled post-order, causing confusion and frustration among users. This inconsistency in stock management affects customer trust and satisfaction.

I ordered the same item twice, both were canceled, yet the item still shows as available for purchase.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Return Fee Issue

International Access Limitation

Coupon Malfunction

Delivery Delays

App Checkout Glitches

Misleading Stock Availability

Items appear available for purchase but are canceled post-order, causing confusion and frustration among users. This inconsistency in stock management affects customer trust and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I have a Nordstrom account credit card they literally charge you $10 to return an item. I will be paying off my card and I will be shopping elsewhere.

Kerpiis

I ordered a sweater 2 weeks ago and it still isn’t here. Nordstrom sent me an email saying it would deliver today, the delivery company said they just received notice of the package 3 days ago and had not received it in their facility yet. Really?? You can’t get a sweater delivered in two weeks.

Ginkman

I am done with trying to shop online using the app. I have found items the last two nights and tried to check out and my expiration date can’t be entered for my credit card and I can’t edit my payment and my normal payment method isn’t saved!!

Lost Loyal Customer !

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The quotes of the week

Hear from some of the most impactful users to drive changes

I have a Nordstrom account credit card they literally charge you $10 to return an item. I will be paying off my card and I will be shopping elsewhere.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Nordstrom Rack: Shop Deals

Top Insights This Week

Return Fees

International Access

Coupon Issues

Delivery Delays

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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