Nordstrom Rack: Shop Deals

User Experience Report

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Nordstrom Rack: Shop Deals

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Nordstrom Rack: Shop Deals's key feedback

1

Inventory Issues

Many users report frustration with the app's inability to accurately reflect available inventory, leading to wasted time as items appear available but are sold out at checkout. Approximately 15% of users seem affected by this issue.

I spent hours shopping only to find my cart filled with sold-out items.

2

App Glitches

The app frequently experiences technical issues such as logging users out, not allowing them to log back in, and failing to process orders, which significantly hampers the shopping experience. Around 10% of users have mentioned these problems.

I can't log back into the app, and it keeps emptying my cart.

3

Poor Customer Service

Users express dissatisfaction with customer service, citing unhelpful responses and long wait times, which diminishes trust and satisfaction. This issue affects about 8% of users.

Customer service was unhelpful and couldn't resolve my issue.

4

Return Policy Concerns

The return policy, particularly the $9.95 fee for returns, is a significant pain point for users, making them reconsider future purchases. Approximately 5% of users have raised this concern.

I was charged $9.95 to return a damaged item, which is frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Saks OFF 5TH
Saks OFF 5TH receives overwhelmingly positive feedback for its user-friendly app, great deals, and high-quality products. Customers appreciate the ease of navigation and the convenience of shopping both online and in-store.

#2 RUNNER UP

Nordstrom Rack: Shop Deals
Nordstrom Rack: Shop Deals has mixed reviews, with users praising the app for its great deals and selection, but criticizing it for technical issues such as login problems, server errors, and poor customer service. Many users express frustration with the app's functionality, despite enjoying the shopping experience.

#3 Straggler

TJ Maxx
TJ Maxx faces significant criticism for its app, with users frequently encountering login issues, poor customer service, and technical glitches. Many customers express frustration with the app's inability to handle basic functions, leading to a disappointing shopping experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Saks OFF 5TH
#1 Users Choice
Saks OFF 5TH receives overwhelmingly positive feedback for its user-friendly app, great deals, and high-quality products. Customers appreciate the ease of navigation and the convenience of shopping both online and in-store.
Nordstrom Rack: Shop Deals
#2 Runner-up
Nordstrom Rack: Shop Deals has mixed reviews, with users praising the app for its great deals and selection, but criticizing it for technical issues such as login problems, server errors, and poor customer service. Many users express frustration with the app's functionality, despite enjoying the shopping experience.
TJ Maxx
#3 Straggler
TJ Maxx faces significant criticism for its app, with users frequently encountering login issues, poor customer service, and technical glitches. Many customers express frustration with the app's inability to handle basic functions, leading to a disappointing shopping experience.

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Nuggets

Major Highlights of the Week

Inventory Mismatch
The app allows users to add items to their cart that are actually out of stock, leading to frustration during checkout. This discrepancy between displayed availability and actual stock levels undermines the shopping experience.
I spent time adding items to my cart only to find out they were all sold out at checkout.
App Login Issues
Frequent login problems prevent users from accessing their accounts, leading to abandoned shopping sessions. This technical barrier significantly impacts user retention and satisfaction.
I can never sign back in after being logged out, making the app unusable.
Return Policy Frustration
The return process is cumbersome and costly, with users being charged for return shipping, which discourages future purchases. This policy is perceived as a deterrent rather than a convenience.
I was charged $9.95 to return a damaged item, which is unacceptable.
Shipping Delays
Users experience significant delays in shipping, with orders taking longer than expected to arrive. This inconsistency in delivery times erodes trust and satisfaction with the service.
My order has been stuck at the same location for a week with no movement.
Customer Service Gaps
Customer service is perceived as unresponsive and unhelpful, with issues often unresolved. This lack of support diminishes the overall customer experience and brand loyalty.
Customer service was rude and did not resolve my issue, leading to a poor experience.
App Crashes
The app frequently crashes or fails to load, preventing users from completing purchases. This technical instability frustrates users and drives them to competitors.
The app crashes every time I try to check out, making it impossible to shop.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Inventory Mismatch
The app allows users to add items to their cart that are actually out of stock, leading to frustration during checkout. This discrepancy between displayed availability and actual stock levels undermines the shopping experience.
App Login Issues
Frequent login problems prevent users from accessing their accounts, leading to abandoned shopping sessions. This technical barrier significantly impacts user retention and satisfaction.
Return Policy Frustration
The return process is cumbersome and costly, with users being charged for return shipping, which discourages future purchases. This policy is perceived as a deterrent rather than a convenience.
Shipping Delays
Users experience significant delays in shipping, with orders taking longer than expected to arrive. This inconsistency in delivery times erodes trust and satisfaction with the service.
Customer Service Gaps
Customer service is perceived as unresponsive and unhelpful, with issues often unresolved. This lack of support diminishes the overall customer experience and brand loyalty.
App Crashes
The app frequently crashes or fails to load, preventing users from completing purchases. This technical instability frustrates users and drives them to competitors.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be great; however, in the last few months it’s been so hard to use. It keeps logging me out, and then when I log back in, all my selections are gone. I spent 45m shopping for my son and adding things to the cart to show him the next day, and now the cart is empty with all the selections gone. So frustrating - really bad user experience.
MaraJen1
I would like the points system to still be awarded to card members. It was the whole reason I continued to shop and spend a lot of money at the rack to earn notes. Double points days were fun too! The 5% is fine. But, it’s no different than Target. It’s boring and minimal. I want to feel like being a credit card member has continued benefits.
Rack Points for Card Members
App is awful- it doesn't keep track of the available inventory. It robs one's time by allowing to build a shopping cart with items that are sold out, the filters setting is not acknowledged and when you select from the long and vast selection of choices and sizes that most stores don't carry only to find out my size 10 selected slippers are sold out on size 10 and the only available size is 13. My labor day Sunday and two hours later my cart is filled with a bunch of none available options.
Freddy Ruiz

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to be great; however, in the last few months it’s been so hard to use. It keeps logging me out, and then when I log back in, all my selections are gone. I spent 45m shopping for my son and adding things to the cart to show him the next day, and now the cart is empty with all the selections gone. So frustrating - really bad user experience.
Candice Wu
App Store
I would like the points system to still be awarded to card members. It was the whole reason I continued to shop and spend a lot of money at the rack to earn notes. Double points days were fun too! The 5% is fine. But, it’s no different than Target. It’s boring and minimal. I want to feel like being a credit card member has continued benefits.
Kelly Williams
Google Play
App is awful- it doesn't keep track of the available inventory. It robs one's time by allowing to build a shopping cart with items that are sold out, the filters setting is not acknowledged and when you select from the long and vast selection of choices and sizes that most stores don't carry only to find out my size 10 selected slippers are sold out on size 10 and the only available size is 13. My labor day Sunday and two hours later my cart is filled with a bunch of none available options.
Koray Okumus
Google Play

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