Coverstar - Positive Social

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Coverstar - Positive Social's key feedback

Unjust Bans

Several users report being banned without clear reasons, affecting approximately 10% of users. This issue causes frustration as users lose access to their accounts and followers without explanation.

I was banned for no reason, and now I can't access my account or followers.

Live Streaming Limitations

Users express dissatisfaction with the restrictions on live streaming, which is only available to verified accounts or those with a large following, affecting about 15% of users. This limitation is seen as unfair by those who wish to engage more with the community.

I wish I could go live, but it's only for verified users or those with many followers.

Recording Glitches

Some users experience technical issues when recording videos, such as black screens, impacting around 5% of users. These glitches hinder the ability to create and share content effectively.

When I try to record, it just shows a black screen and doesn't work.

Premium Features Access

There is a desire for more features to be available to non-premium users, affecting approximately 8% of users. Users feel limited by the need to pay for premium to access certain functionalities.

I wish non-premium users could access more features like effects and longer recording times.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Coverstar - Positive Social

Coverstar is praised for its positive and safe environment, especially for kids and teens. Users appreciate the lack of bullying and explicit content, but some express frustration over account bans and technical issues like recording glitches.

#2 RUNNER UP

Snapchat

Snapchat receives mixed feedback, with users enjoying its filters and communication features. However, many are upset about the new storage payment requirement and frequent ads, which they feel detract from the app's original appeal.

#3 Straggler

TikTok

TikTok is popular for its engaging content and ease of use, but users are frustrated with frequent bans and the prevalence of ads. Concerns about privacy and inappropriate content are also common among users.

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Nuggets

Major Highlights of the Week

Unjust Bans

Users are experiencing account bans without clear reasons, leading to frustration and loss of followers. This issue undermines user trust and retention, as they feel unfairly targeted despite adhering to community guidelines.

I was banned for no reason, and now I lost all my followers.

Live Streaming Limitations

The restriction of live streaming to only verified users or those with a high follower count is causing dissatisfaction among users who feel excluded. This limitation is perceived as unfair, especially by those who pay for premium features.

I pay for premium but can't go live because I'm not verified.

Recording Glitches

Technical issues such as black screens during recording are preventing users from creating content, impacting their overall experience. These glitches disrupt user engagement and content creation flow.

When I try to record, it just shows a black screen.

Inconsistent Moderation

Users report that spamming rules are not consistently enforced, allowing some to gain unfair advantages in rankings. This inconsistency in moderation affects the perceived fairness of the platform.

People who spam don't get kicked, but those who don't spam can't reach top rankings.

Outdated Features

The app's 'trending sounds' feature is outdated, showing content from years ago instead of current trends. This affects user satisfaction as they expect up-to-date and relevant content.

Privacy Concerns

Users are unable to set their videos to private, limiting their control over content visibility. This lack of privacy options may deter users who prefer more control over their shared content.

I can't put videos on private, only make drafts.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Unjust Bans

Live Streaming Limitations

Recording Glitches

Inconsistent Moderation

Users report that spamming rules are not consistently enforced, allowing some to gain unfair advantages in rankings. This inconsistency in moderation affects the perceived fairness of the platform.

Outdated Features

The app's 'trending sounds' feature is outdated, showing content from years ago instead of current trends. This affects user satisfaction as they expect up-to-date and relevant content.

Privacy Concerns

Users are unable to set their videos to private, limiting their control over content visibility. This lack of privacy options may deter users who prefer more control over their shared content.

Quotes of the week

Hear from some of the most impactful users to drive changes

Coverstar is a great alternative to TikTok, offering a positive environment without the hate. It still has the same trends, and you can report anything bad, though I've never seen any. It's great that you can make your account private, and there are barely any ads.

Coverstar rocks

I love Coverstar, but I wish non-premium users could have more recording time and access to effects. Adding backgrounds and the ability to create effects would be amazing.

Rftbyngde

I really like this app, but I got banned on my main account with over 100 followers for no reason. My friends couldn't see my posts, and I had to create a new account, losing all my followers. I wish I knew why I got banned.

Sophie0998

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I love Coverstar, but I wish non-premium users could have more recording time and access to effects. Adding backgrounds and the ability to create effects would be amazing.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Coverstar - Positive Social

Top Insights This Week

Unjust Bans

Live Streaming Limitations

Recording Glitches

Premium Features Access

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts